The article discusses top business process outsourcing (BPO) companies in Makati, Manila, Philippines.
Top Business Process Outsourcing (BPO) Companies in Makati Metro Manila
If you are planning to outsource services to the Philippines, Metro Manila has several highly urbanized cities available.
Makati is one of the urbanized cities in Metro Manila with a population of 629,616 as determined by the 2020 Census. This represented 4.67% of the total population of the National Capital Region. Makati is considered one of the country’s financial hubs with more than 80,000 business establishments.
Here are top business process outsourcing (BPO) companies in Makati:
Accenture
Founded in 1989 in Hamilton, Bermuda with Headquarters in Dublin, Ireland, Accenture is a global information technology services, management and company based in Dublin. It is one of the largest professional services companies with over 699K Accenture employees worldwide, with over 7K Clients served across more than 120 countries, and 200 Cities with Accenture locations and operations, across 50 countries.
The revenue of Accenture for the twelve months ending May 31, 2022 was $59.590B, a 24.28% increase year-over-year. Annual revenue for 2021 was $50.533B, a 14% increase from 2020.
Its service offerings include Artificial Intelligence, Automation, Business Process Outsourcing, Cloud, Customer Experience, Data & Analytics, Finance Consulting, Infrastructure, Security, Supply Chain Management, Sustainability, and Technology Consulting.
Accenture has also been operating in the Philippines for 30+ years. Accenture Philippines is one of the established IT companies with 800+ clients worldwide with over 72K+ employees. The Accenture Mandaluyong branch was awarded 3rd in the Philippines Best Workplaces 2022.
Accenture in Makati is located at MSE Building, Ayala Ave, Makati, 1200 Metro Manila.
Alorica
Alorica is a leading customer experience (CX) provider that serves 250+ clients in industries such as Community, FinTech, Gaming, Health & Lifestyle, Subscription, and Tech and manages 2 billion customer interactions annually, including 22M Robotic Automation Transactions and 55M Back Office Interactions. The company has 100K+ employees in 16 countries.
Alorica has been recently named a leader in the Gartner® 2022 Magic Quadrant™ for Customer Service BPO.
Alorica Philippines has service centers in Makati, Quezon City, Taguig, Mandaluyong, Marikina, Alabang, Muntinlupa, Clark Pampanga, Lipa Batangas, Cebu, and Davao.
Startek, Inc.
Startek, Inc. is a global customer experience management and digital solutions provider that offers CX insights, analysis, artificial intelligence, and omnichannel solutions. The company operates in 46 locations in 13 countries, with 40,000 employees serving 150 clients in Cable Media, Financial Services, Health Care, Retail, Technology, Telecommunications, Energy and Utilities. In the Philippines, Startek has sites in Makati, Pasig, and Angeles.
Its 2021 net revenue in the third quarter increased 6% to $172.8 million compared to $162.7 million in the year-ago quarter.
Open Access BPO
https://www.openaccessbpo.com/
Open Access BPO was founded in 2006. The company provides scalable business process outsourcing, and knowledge process outsourcing and multichannel customer support services (available in 30+ languages) focused in Customer Experience and Content.
The company has sites in The Philippines (Makati and Davao), USA (Las Vegas), Taiwan (Taipei), China (Xiamen).
Superstaff
Superstaff is a Philippine company that was launched in 2009 that provides a full range of customizable outsourcing solutions such as Multilingual Support, Back Office Support, Customer Service Outsourcing, Recruitment Process Outsourcing, Knowledge Process Outsourcing, E-Commerce Outsourcing. The Superstaff Operational HQ is located in Makati, Metro Manila, Philippines.
SYKES
Sykes Enterprises, Incorporated, or SYKES (now part of Sitel Group) is an omnichannel customer service outsourcing and business process outsourcing provider established in 1977 by John Sykes in the United States with headquarters in Tampa, Florida. The company operates in the Americas (United States, Canada, Latin America and Asia Pacific) and EMEA (Europe, Middle East and Africa).
SYKES currently has almost 18,000 employees in the Philippines, 4,000 of these employees are stationed in Cebu.
Emapta
Emapta is an offshoring services provider established in 2010. provides dedicated teams to industries such as Finance & Accounting, Information Technology, Retail & Ecommerce, Healthcare, Sales & Marketing, Development, Recruitment, Education, Back-office, Engineering & Construction, Hospitality, and Legal Services.
Emapta operates in 14 offices across the Philippines and Sri Lanka. In Makati, Philippines,
Emapta is located in 3 sites namely, Emapta Jaka Building Makati (2nd Floor & 7th Floor, 6780 Building, 6780 Ayala Avenue, Makati City 1226), Emapta PNB Building Makati (4th Floor & 5th Floor, PNB Makati Bldg., 6754 Ayala Avenue, Makati City), and Emapta BDO Equitable Tower Makati (4th Floor, BDO Equitable Tower, 8751 Paseo de Roxas, Bel-Air Makati City 1226).
Unity Communications
Unity Communications is a Business Process Outsourcing provider with headquarters in headquarters in Gilbert, Arizona founded in 2009. The company provides Back Office, Software, Technology and Customer Service support services. It has been named one of the Top 1000 Service Providers for 2021 by the ratings and reviews platform Clutch.
It has global centers across the United States (Austin (TX), Denver (CO), Los Angeles (CA), Pittsburgh (PA), Salt Lake City (UT)), the Philippines (Manila, Taguig, Alabang, Makati, Pasig City, Bonifacio Global City), Mexico (Monterrey), and Costa Rica (San Jose).
[24].7ai
[24].7ai is a business process outsourcing (BPO) solutions and customer experience (CX) solutions provider headquartered in Campbell, California, with global contact centers. [24]7.ai utilizes technology in services such as Customer Engagement, Agent Services, Professional Services, [24]7.ai Learning Center, conversational AI and self-service automation. [24].7ai was established in the Philippines in 2006. Currently the company has 1260 Employees and 3,000 workforces with sites in Makati, Mandaluyong, Pasig, Pampanga, Mckinley West, and Taguig City. The company ranks #4 in the Philippines’ Best Workplaces 2022 Large Category by review platform Great Place to Work.Booth and Partners
Booth and Partners was established in 2013. The company provides customized outsourcing and Recruitment solutions support such as Managed services, Staff leasing, and Employer of Record. Booth and Partners specialized in Sales and Customer Service Support, Administrative Support, Finance and Accounting, Marketing, Design & Creative, Information Technology, and Business Services. Booth and Partners hs 670+ employees worldwide sering 89+ clients across the globe in 3 office sites, including Makati, Philippines. It was awarded Best Sustainability Company of the Year 2021 in the Asia CEO Awards.
Macquarie Offshore Services
Macquarie is a global financial services provider focused on Asset Management, Banking and Financial Services, Commodities and Global Markets, Capital, Leadership and Corporate Governance. The company was founded in 1969 with 16,000 employees operating in 33 markets in the following locations: Australia and New Zealand, Americas, Asia, Europe, Middle East and Africa.
Macquarie Offshore Services Private Limited and Macquarie Capital Securities is located in Ayala Avenue, Makati, Manila, Philippines.
KMC Solutions
KMC Solutions is a flexible workspace and staff leasing service provider in the Philippines. It also offers Managed Services, Professional Employer Organization and Employer of Record services. Currently it has 13,118 workstations in 20+ office locations in Metro Manila, Cebu, Clark, and Iloilo.
In Makati, Metro Manila, Philippines, KMC is located at V Corporate Centre, Makati (5th & 9th Floor, V Corporate Centre, L.P. Leviste Street, Salcedo Village, Makati).
Sutherland Global Services
https://www.sutherlandglobal.com/
Established in 1986, Sutherland Global Services provides business process outsourcing (BPO) solutions in industries like Banking & Financial Services, Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, Technology, Travel & Hospitality, and Logistics. The company has over 38,000 global professionals across North America, APAC, Europe, Latin America, Middle East and Northern Africa in 61 delivery centers handling over 43 million transactions per month. In the Philippines, Sutherland has a Makati site located at 25/F, Export Bank Plaza, Chino Roces Corner Gil Puyat Avenue , Makati City 1200 Metro Manila.
Conduit Global
https://www.conduitglobal.com/
Conduit Global is a cloud Contact Center as a Service (CCaaS) solutions and Business Process Outsourcing (BPO) provider that has been operating for 25 years.
The company provides contact center operations, digital channel management and customer experience services to industries such as Healthcare, Energy & Utility, Telecommunications, Financial Services, Retail, and Auto & Transport.
Conduit Global has 3,000 customer experience professionals in eight countries and 16 Locations.
The Conduit Global Makati office is located at 11th Floor RCBC, Plaza Tower II, Ayala Avenue cor. Sen. Gil Puyat, 1200, Makati City, Philippines.
Discover the regional leaders in BPO. Explore our blog post about the top business process outsourcing companies in Metro Cebu to compare and contrast with Makati’s BPO industry, gaining a broader view of the Philippines’ outsourcing landscape.
