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Monica Padillo

Articles by Monica Padillo

Executive reviewing low turnover BPO vendor retention data during due diligence

Low Turnover BPO: How to Verify a Vendor’s Claims

Every BPO claims low turnover. Here's how to verify offshore staff retention and continuity before you sign, not after your team starts churning.

Operations team reviewing performance charts around a conference table, representing offshore team oversight and audit

Offshore Team Management Mistakes That Undermine Operational Control

Most offshore failures get blamed on communication. The real cause is usually two failures at once: weak management structure and weak infrastructure setup.

Executives in a meeting discussing how to choose an offshore staffing provider

Outsourcing Red Flags: What to Watch for Before You Sign

The red flags that predict a failed offshore engagement, and the questions to ask before you sign with any provider.

Nearshore support team wearing headsets and working at desks in a modern office

Colombia vs Costa Rica Nearshore: Which Fits Your Team?

Colombia and Costa Rica both promise stability and talent. Here's the decision framework CFOs need, beyond the cost comparison.

Business leaders reviewing Colombia nearshore staffing plans together at a laptop-equipped table in a modern office

Colombia Nearshore Staffing Problems and How to Solve Them

Colombia nearshore deals stall over control, scoping, and pricing, not cost. Here's the framework and how Connext solves it.

Blog 43 - Offshore staffing vendors with multi-entity PE portfolio experience

How to Evaluate a Private Equity Portfolio Staffing Partner Across Multiple Entities

Use this five-step framework to evaluate offshore staffing partners that can scale across portfolio companies and support long-term PE growth.

Tax documents, calculator, smartphone, and financial reports on a desk during tax season planning

Tax Season Offshore Accounting Staffing

Discover how offshore accounting staffing helps U.S. tax firms add capacity, reduce costs, and prepare for tax season without permanent hires.

How to Onboard a Customer Service Partner Without Losing Your Brand Voice

Worried an outsourced team will sound off-brand? Here is how to onboard customer service support that protects your brand voice from day one.

Business colleagues in a meeting planning an EOR provider switch and transition roadmap

Why Companies Switch EOR Providers (and What to Do Before You Make the Move)

Why companies switch EOR providers in 2026, the warning signs, and a pre-move checklist to change without losing velocity or knowledge.

Outsourced accounting team collaborating in an office, the kind of dedicated staff a Hawaii business evaluates when choosing a provider

What to Look for When Hiring an Outsourced Accounting Firm in Hawaii

The cheapest quote rarely wins. Here are the six criteria Hawaii CFOs should use to evaluate an outsourced accounting firm before they sign.

Accountant with calculator reviewing financial records, representing nearshore accounting team Mexico supporting US back-office finance operations

Mexico vs. the Philippines for Back-Office Accounting: A CFO’s Decision Framework

Adding headcount won't fix a healthcare operation that lacks rhythm. Here's why daily operating cadence is what actually scales performance.

Outsourcing AI Development A Comprehensive Guide for SMEs 2 asian developers coding using computer

Outsourcing AI Development: A Comprehensive Guide for SMEs

Key Summary: Table of Contents Artificial Intelligence (AI) has revolutionized the way businesses operate, and small and medium enterprises (SMEs) are no exception. However, developing AI-based solutions requires specialized skills...