Summary
- Pasig City is a major BPO location in Metro Manila, supported by its business infrastructure, Ortigas Center, and 24 operating PEZA-registered IT buildings.
- The article highlights leading BPO providers in Pasig, including companies that offer customer support, technical support, back-office services, CX solutions, IT support, and specialized business services.
- Connext Global Solutions adds a co-sourcing and offshore staffing option to the Pasig BPO market, helping companies build dedicated offshore and nearshore teams while keeping visibility, control, and co-management support.
- Connext has expanded globally with offices in the Philippines and Colombia, including Philippine locations in Angeles City, Davao City, Ortigas/Pasig, and Cebu City, while also being recognized as one of the Philippines’ Best Workplaces in 2025.
The article lists top business process outsourcing (BPO) companies in Pasig City, Manila, Philippines.
Top Business Process Outsourcing (BPO) Companies in Pasig
Pasig City is situated on the southeastern end of Pasig River and has a land area of 34.32 sq km (3,432 hectares). The city has 2 legislative Districts and 30 Barangays. The city’s total population (2015 Census) is 755,300 and the Population Growth Rate (2015) is 2.31%. Pasig City has 24 operating PEZA-registered IT buildings. Here are the top business process outsourcing companies in Pasig.
Connext Global Solutions
connextglobal.com
Connext Global Solutions is a co-sourcing and offshore staffing partner founded in 2014 and headquartered in Hawaii. The company was established by Tim Mobley with a vision to help small and mid-sized businesses grow through customized outsourcing solutions that improve efficiency, scalability, and access to global talent.
Connext helps companies build dedicated offshore and nearshore teams across functions such as customer support, healthcare support, finance and accounting, IT and development, back office, marketing, and AI staffing solutions. Its model gives clients support with recruiting, employment, HR, payroll, IT security, facilities, compliance, and co-management while allowing them to maintain visibility and control over their teams.
The company has offices in the Philippines and Colombia, with Philippine locations in Angeles City, Davao City, Ortigas in Metro Manila, and Cebu City. Its Pasig/Ortigas office is located on the 27th and 29th floors of Discovery Centre Building, ADB Avenue, Ortigas Center, Pasig City, Metro Manila.
Connext opened its fourth Philippine site in Cebu City in 2026, located on the 12th Floor of TGU Tower in Cebu IT Park. The Cebu expansion strengthens Connext’s multi-site operations and supports geographic resilience for clients building offshore teams in the Philippines.
Connext has also been recognized for its workplace culture. In 2025, Connext Global Solutions was named one of the Philippines’ Best Workplaces, ranking #13 in the Large Companies category by Great Place to Work® Philippines. In Colombia, Connext was also named the #1 Best Place To Work™ in 2025 in the Great Place To Work™ category for organizations with up to 100 collaborators.
Acquire BPO
Home PH
Acquire BPO was established in 2005 and has since developed into a customer service and business process outsourcing provider with 9,500+ employees across 15 locations in Australia, the Philippines, the United States and the Dominican Republic. The company serves industries such as Banking & Financial Services, Direct Selling, Ecommerce, Education, Energy And Utilities, Healthcare, Insurance, Logistics & Transportation, and Media.
In 2015, Acquire BPO established a global site in the Philippines to provide Contact Centre, BPO and Marketing services. The country now has 5,000 full-time employees in 11 locations.
PITON-Global
https://piton-global.business.site/
PITON-Global is a call center and business process outsourcing (BPO) provider in Ortigas Centre Manila, Philippines.The company offers back-office support services such as Customer Care, Acquisition, and Tech Support.
The company is located at Meralco Avenue, Sapphire Rd, Ortigas Centre, Pasig, Metro Manila.
Transcom
https://www.transcom.com/global/locations/apac
Transcom is a business process outsourcing provider that operates in Europe, Middle East, and Africa, North America, Asia Pacific, and Latin America.
The company has Pasig offices located in Frontera Verde Pasig (Las Fiestas Road Frontera Verde Compound Pasig City) which was established in the Philippines in 2007 with 2,000 agents, and in Ayala 30th, Ortigas Business District, Pasig with 1,000 agents. Transcom also has sites in Bacolod, Iloilo, and employees working from home.
The company provides CX services, Digital solutions, Transformation solutions, and Smartshoring services to industries such as E-commerce & Tech, Online retail, IT/Tech, FinTech, Logistics, and Services & Utilities.
Ibex Global
https://www.ibex.co/
Ibex Global Solutions is a business process outsourcing provider founded in 2004 with headquarters in Washington DC Metro Area, United States. The company provides customer experience (CX) outsourcing and management, staff augmentation, and more.
The company has 30,000+ employees in 34 Service Delivery locations. Ibex in Pasig is located at Silver City 2, 301, Ortigas Ave, Pasig, 1604 Metro Manila.
TELUS International
https://www.telusinternational.com/outsourcing-philippines
TELUS International is a global customer experience (CX) and next-gen digital IT solutions provider with over 68,000 team members in 28 countries. In the Philippines, TELUS International has 26k+ Team members and 8 CX and IT delivery centers throughout Manila. The company was awarded as the #1 CSR Company of the Year by the Asia CEO Awards.
In the Philippines, Telus has 8 CX and IT delivery centers and 26k+ Philippines-based team members. The company’s Pasig site is located at 31/F Discovery Centre, 25 ADB Avenue, Ortigas Center, Pasig City, Metro Manila.
Teleperformance
https://teleperformance.com/
Teleperformance is a global customer experience management, business process and customer service provider of Digital CX and AI, CX Management, Analytics and Consulting, Security, and Specialized Services. The company serves 170 countries and has 420,000 employees worldwide. Teleperformance has centers in Europe, the Americas, Africa and Asia.
Teleperformance Philippines was established in 1996. The company offers customer care, technical support, customer acquisition, consulting and analytics, business service solutions, and other high-value specialized services.
H3R9+455, Ortigas Ave, Pasig, Metro Manila
Its office in Pasig was awarded 9th place in the Philippines Best Workplaces for 2022.
The Teleperformance Philippines – Head Office is located at14/F Octagon Building, San Miguel Avenue, Ortigas Center, Pasig City, Metro Manila.
Unity Communications
https://unity-connect.com/
Unity Communications is a Business Process Outsourcing provider with headquarters in headquarters in Gilbert, Arizona founded in 2009. The company provides Back Office, Software, Technology and Customer Service support services. It has been named one of the Top 1000 Service Providers for 2021 by the ratings and reviews platform Clutch.
It has global centers across the United States (Austin (TX), Denver (CO), Los Angeles (CA), Pittsburgh (PA), Salt Lake City (UT)), the Philippines (Manila, Taguig, Alabang, Makati, Pasig City, Bonifacio Global City), Mexico (Monterrey), and Costa Rica (San Jose).
[24]7.ai
[24]7.ai Home[24].7ai is a business process outsourcing (BPO) solutions and customer experience (CX) solutions provider headquartered in Campbell, California, with global contact centers. [24]7.ai utilizes technology in services such as Customer Engagement, Agent Services, Professional Services, [24]7.ai Learning Center, conversational AI and self-service automation. [24].7ai was established in the Philippines in 2006. Currently the company has 1260 Employees and 3,000 workforces with sites in Makati, Mandaluyong, Pasig, Pampanga, Mckinley West, and Taguig City. The company ranks #4 in the Philippines’ Best Workplaces 2022 Large Category by review platform Great Place to Work.
Alorica
https://www.alorica.com/
Alorica is a leading customer experience (CX) provider that serves 250+ clients in industries such as FinTech, Gaming, Health & Lifestyle, Subscription, and Tech and manages 2 billion customer interactions annually, including 22M Robotic Automation Transactions and 55M Back Office Interactions. The company has 100K+ employees in 16 countries.
Alorica has been recently named a leader in the Gartner® 2022 Magic Quadrant™ for Customer Service BPO.
Alorica Philippines has service centers in Pasig, Makati, Quezon City, Taguig, Mandaluyong, Marikina, Alabang, Muntinlupa, Clark Pampanga, Lipa Batangas, Cebu, and Davao.
The Alorica Pasig site is located at Emerald Ave, Ortigas Center, Pasig, Metro Manila.
Concentrix
Discover
Concentrix is a business services provider of CX Consulting and Design, Digital CX Operations, and Digital CX Technology that serves industries like Automotive, Banking & Financial Services, Consumer Electronics, Energy & Public Sector, Healthcare Services, Insurance, Media & Communications, Retail & eCommerce, Technology, and Travel, Transportation & Tourism. The revenue of Concentrix for the twelve months ending May 31, 2022 was $5.968B, a 15.04% increase year-over-year. The company’s annual revenue for 2021 was $5.587B, a 18.38% increase from 2020.
The company had approximately 270,000 full-time employees in 2020, with 57,000 based in the Americas, 185,000 based in Asia-Pacific, and approximately 26,000 based in EMEA.
Concentrix in Pasig is located at 17 San Miguel Ave, San Antonio, Pasig, Metro Manila.
Sitel
https://www.sitel.com/
Sitel Group is a customer experience (CX) solutions provider with 90,000 employees across locations in 40 countries, serving 27 countries in 48 languages.
Sitel Philippines was established in 2000. The company operates in 20+ sites with 37,000+ associates. Sitel Group in the Philippines has 15+ hubs and 40,000+ associates. Among Sitel’s CX solutions are Learning as a Service, Team Collaboration Tools, Omnichannel Hub, Intelligent Automations, Customer Care, Multilingual Customer Support, Chat & Messaging Services, Security & Fraud Detection, Customer Insights, Predictive Analytics, Conversational AI and Digital Agents.
The Sitel Pasig site is located at OJV / Technopoint (1 Doña Julia Vargas Avenue, Pasig City).
Enhance your BPO strategy with specialized HR insights. Visit our blog to discover the top human resource outsourcing functions, complementing your knowledge about the leading BPO companies in Pasig.
Expand your BPO choices with expert insights. Visit our blog to uncover the top business process outsourcing options available, complementing your search for the leading BPO companies in Pasig.
Frequently Asked Questions
1. What is BPO?
Business process outsourcing, or BPO, is when a company partners with an external provider to handle specific business functions such as customer support, technical support, finance and accounting, healthcare support, back-office work, or IT services.
2. Why is Pasig City a strong location for BPO companies?
Pasig City is a strong BPO location because it sits within Metro Manila’s business district, has access to a large professional workforce, and includes major commercial areas such as Ortigas Center. The city also has 24 operating PEZA-registered IT buildings.
3. What types of BPO services are commonly offered in Pasig?
BPO companies in Pasig commonly offer customer care, technical support, back-office processing, sales support, IT support, finance and accounting, healthcare support, digital operations, and customer experience management.
4. Which BPO companies are located in Pasig?
The article lists several BPO companies in Pasig, including Acquire BPO, PITON-Global, Transcom, Ibex Global, TELUS International, Teleperformance, Unity Communications, [24]7.ai, Alorica, Concentrix, and Sitel.
5. What is Connext Global Solutions?
Connext Global Solutions is a co-sourcing and offshore staffing partner founded in 2014 and headquartered in Hawaii. The company helps small and mid-sized businesses build dedicated offshore and nearshore teams with the support needed to scale efficiently.
6. What makes Connext different from traditional BPO providers?
Connext uses a co-sourcing model. This means clients can build dedicated teams that work within their systems, workflows, and performance standards, while Connext provides the recruiting, HR, payroll, IT, facilities, compliance, and local management support behind the team.
7. Where is Connext Global Solutions located in Pasig?
Connext’s Pasig/Ortigas office is located on the 27th and 29th floors of Discovery Centre Building, ADB Avenue, Ortigas Center, Pasig City, Metro Manila.
8. What services does Connext provide?
Connext supports dedicated offshore and nearshore teams across customer support, healthcare support, finance and accounting, IT and development, back office, marketing, and AI staffing solutions.
9. Where are Connext’s offices located?
Connext has offices in the Philippines and Colombia. Its Philippine locations include Angeles City, Davao City, Ortigas/Pasig, and Cebu City. The company also has an office in Bogotá, Colombia.
10. Has Connext received any workplace recognition?
Yes. In 2025, Connext Global Solutions was named one of the Philippines’ Best Workplaces, ranking #13 in the Large Companies category by Great Place to Work® Philippines. Its Colombia office was also named the #1 Best Place To Work™ in 2025 in the Great Place To Work™ category for organizations with up to 100 collaborators.
