Frequently Asked Questions

Companies across healthcare, accounting, technology, financial services, and private equity are under pressure to reduce labor costs while increasing output, compliance, and scalability. Connext Global Solutions builds dedicated offshore teams in the Philippines, Colombia, and India that operate as a true extension of your organization — not a shared BPO call center model.

Our clients typically reduce labor costs by 60–70% compared to U.S. hiring while improving retention, process consistency, and operational visibility. Unlike transactional outsourcing or Employer of Record (EOR) providers, Connext builds custom teams that integrate directly into your systems, workflows, KPIs, and culture.

Traditional Business Process Outsourcing (BPO) models operate shared service centers where employees handle work for multiple clients. This reduces accountability and limits process control. In contrast, a dedicated team model assigns full-time employees exclusively to your company.

With Connext, you maintain:

• Direct management of workflows and KPIs

• Full transparency into performance metrics

• Long-term process ownership

• Structured onboarding and retention support

• Scalable workforce planning aligned to growth

Offshore staffing is the practice of hiring full-time employees in another country to perform business functions at lower cost. Unlike project-based outsourcing, offshore staffing builds long-term employment relationships that support scalability and institutional knowledge.

Companies most often offshore accounting, healthcare revenue cycle management, medical billing, IT support, customer service, back-office administration, mortgage processing, insurance verification, credentialing, claims and appeals, and recruiting support functions.

Offshore staffing costs vary based on role, seniority, and geography. However, most companies realize 60–70% cost savings versus U.S.-based employees. Pricing typically includes:

• Full-time dedicated employee
• Recruiting and candidate vetting
• HR and payroll administration
• Equipment and secure infrastructure
• Compliance oversight
• Ongoing employee engagement and retention support

The Philippines, Colombia, and India are among the top global destinations for offshore staffing due to large talent pools, strong English proficiency, healthcare and accounting specialization, and time zone compatibility with U.S. businesses.

The Philippines is especially strong in healthcare revenue cycle management, accounting, and customer support. Colombia offers strong bilingual (English/Spanish) talent for nearshore support. India provides scale in IT services, healthcare processing, and technical roles.

Security is a primary concern for companies considering outsourcing. Enterprise-grade providers operate secure office environments with access controls, device monitoring, structured network security, and data protection protocols. SOC 2 compliance and HIPAA-aligned workflows are common in regulated industries.

Most offshore roles can be filled within 30–45 days. Specialized or senior roles may take 45–60 days. The timeline includes workforce planning, candidate sourcing, interviews, offer acceptance, and onboarding.

• BPO: Shared service model where employees support multiple clients. Limited control.
• Employer of Record (EOR): Legal employment solution without recruiting or operational oversight.
• Dedicated Teams: Full-time employees working exclusively for your business with structured HR and compliance support.

Companies seeking long-term scalability and operational control typically choose dedicated team models.

Healthcare providers, revenue cycle management companies, CPA firms, SaaS businesses, mortgage processors, insurance firms, private equity-backed portfolio companies, and multi-location service businesses frequently leverage offshore staffing to improve margins and scalability.

Process-driven, repeatable, and scalable roles perform best offshore. Examples include accounts payable, accounts receivable, medical billing and coding, insurance verification, help desk support, customer service, mortgage processing, credentialing, claims management, recruiting coordination, and data processing functions.

Yes. Dedicated teams are trained on your systems, workflows, and KPIs. They log into your platforms, follow your SOPs, and operate as a direct extension of your internal team.

No. In a dedicated team model, you retain control over priorities, performance metrics, and process design. You manage day-to-day work just as you would with onshore employees.

Top providers invest in competitive compensation, structured onboarding, career pathing, engagement programs, and local HR support. Strong retention reduces retraining costs and improves long-term ROI.

No. Mid-market companies and growth-stage businesses often benefit most because they need scalable capacity without adding U.S. overhead.

Yes. Many companies begin with 4–5 team members and scale to 20+ as workflows stabilize and ROI becomes clear.

Companies must consider labor law compliance, data privacy regulations, and misclassification risks. Working with an established offshore staffing partner mitigates these risks through structured employment models.

Reducing labor costs while maintaining output directly improves operating margins. For private equity-backed companies, offshore staffing can significantly increase enterprise value.

Yes. Rebadging transitions are common when companies want more control, improved retention, and better cost transparency.

Yes. Converting contractors into structured employment models reduces misclassification risk and improves oversight.

Schedule a strategy consultation to receive a customized workforce plan, detailed cost comparison, and implementation roadmap tailored to your business objectives.

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Business Process Outsourcing, or BPO, refers to the process of contracting standard business functions to be handled by a party outside of the company.

Connext is different than a typical outsourcing firm because we allow clients to start at any size and scale as they see fit. We customize our services to individual client needs and execute with unparalleled reliability and quality. We are built on a co-management model that retains training and quality control with the client, while we execute in HR and Operations.

We try to make the process of building an offshore team as easy as possible for our clients. The time usually differs based on complexity and time of the project but the general process is as follows:

1. Discovery (Day 1)
2. Consultation (Day 2)
3. Recruitment (Day 3-14)
4. Decision (Day 14-21)
5. Onboarding (Day 14-30)

Connext completely customizes our outsourcing solutions. We recruit and implement cross-functional teams based on individual client needs. Some of our most common outsourced roles are:

1. 24/7 Customer Service
2. Back Office Support
3. Accounting
4. Healthcare Support
5. Tier 1/2 Help Desk
6. IT and Development
7. Engineering
8. Marketing Specialists

Typical outsourcing firms require minimum commitments of 5 to 50 employees. At Connext we allow clients to start with as little as 2 full-time employee and scale as they see fit.

One of the best things about Connext is our co-management structure. Each Connext client is assigned a Service Delivery Manager located in the same country as the team members.

This manager helps with onboarding and managing employees from an HR and Operations perspective. They check in with the team members and conduct performance improvement plans and coaching for assigned employees at the direction of the client.

We protect your data by providing all employee equipment and making sure that no information is stored on our servers. All of our clients use virtual desktop software and/or web-based systems. In addition, we conduct background checks of all of our employees.

In office, we have biometric security, 24/7 IT support, physical security, and paperless office space.

Think of your Connext team as an extension of your onshore team. You can extend licenses from any of your internal communication tools, including:

1. Zoom
2. Microsoft Teams
3. Google Meet
4. Webex
5. Skype
6. Slack
7. Email

Outsourcing provides both long and short-term benefits for growing businesses. However, it also presents a certain set of challenges. These are important to understand in order to make sure your outsourcing experience is beneficial. Here are the largest challenges in outsourcing:

1. Outsourcing the wrong tasks/functions: Our strategy team will help advise you on what roles/tasks are better offshore and what should be kept in-house.
2. Lack of quality – The partner you choose is important in ensuring quality control and employee retention. Connext retains 80% of our workforce annually.
3. Poor communication – Offshore teams should be communicated with as often as your onshore teams to encourage clear expectations and connection with your company culture.
4. Unrealistic expectations – Unicorns are difficult to find, whether they are onshore or offshore! Our team can help guide you on creating a job description for success.

On top of the best employees in the outsourcing industry, Connext provides:

1. State of the art facilities
2. Equipment (Computer and Software)
3. Management
4. Consulting
5. 24/7 Support

Our agreements are month-to-month with a 30-day termination period. We understand that the needs of your business will change, grow and adapt. For this reason, we have flexible terms that can grow with your organization.

Our monthly bill rates are based on cost of the employee (variable by role), flat rate management fee (tiered based on headcount), and office space requirements.

We don’t like hidden fees – once we have your monthly rate, there are no additional fees outside of pre-approved overtime charges. Talk to one of our team members to get a more accurate quote for your business!