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Co-Management

Partner with our industry-leading management support to ensure effective offshore operations.

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High Level Management Support

Connext provides trained and experienced Service Delivery Managers for every client. Our managers help the client manage the day-to-day activities of the team and ensure ongoing team success.

50:1 Maximum Employee to Manager Ratio
Oversight by industry aligned US VPs
Managers touch base with employees daily and work together with clients to ensure high performance of the teams
Managers handle all HR related issues and act as your fractional country manager
Rigorous manager selection process
Ongoing Connext University and Manager Training Programs
Managers carefully assigned based on client specific time zone and function

35:1 manager ratio
With a manageable 35:1 ratio at Connext, managers have a more cohesive and efficient team dynamic, enabling a more direct, detailed, and high level support. You can ensure that managers have enough time and attention to coach, mentor and support each of your team members, while also effectively delegating tasks to them.
Uptime Monitoring system
Connext allows you to keep track of your team’s uptime and downtime, both in the office and remotely. By monitoring these uptime and downtime metrics, you can identify patterns and trends in your team’s work habits, and adjust your expectations and feedback accordingly.
24/7 Connext Operations Center
The Connext Operations Center provides 24/7 support, helping you and your team overcome any technical or operational support whenever you need it. Whether it’s a software or hardware issue, a network outage, or a security breach, the Connext Operations Center is always ready to assist you with proper technical knowledge, assistance, fault resolution and proper documentation of technical and process concerns. With a 24/7 operations center, you can minimize the impact of any issues on your team’s productivity and quality of work.

How we select and assign managers

Connext hires the top management talent in the offshoring industry

Selection and Integration Process

Assignment Process: Managers are assigned based on client specific needs

Operations Manager Responsibilities

Opening new positions based on Customer job descriptions
Conducting operations interviews
Endorsing potential candidates to Customer point of contact
Participating in interviews and gaining Customer feedback

Facilitate recurring business reviews with Customer
Be available to address and resolve any and all Customer issues

Extending candidate job offers
Coordinating delivery of candidate equipment
Creation of Contractor specific credentials
Conducting Contractor specific New Hire Orientation

Managing time off requests
Monitoring overtime requests
Measure and reporting key performance indicators as instructed by Customer
Conducting performance improvement plans and coaching for assigned employees as instructed by Customer

Administer human resources processes according to country specific labor regulations and Contractor policies and procedures
Administer employee discipline
Issue corrective action plans for formal actions to Contractor employees
Monitor assigned employee attrition risks and proactively address issues
Conduct employee engagement and team building activities with assigned employees
Coordinate employee incentives and bonuses as instructed by Customer