The article lists the top Business Process Outsourcing Companies in Metro Cebu.
Top Business Process Outsourcing Companies in Metro Cebu
The Philippines is a top business process outsourcing destination for investors who want to expand operations overseas.
The Philippine government, in cooperation with the Philippine Economic Zone Agency (PEZA) which regulates and promotes export investments across manufacturing and service, such as the Philippine Information Technology and Business Process Management (IT-BPM) industry, also helps promote growth in the BPO industry through the development of cities outside Manila, the country’s capital.
Metro Cebu is among the highly urbanized Philippine centers and one of the largest business process outsourcing destinations in the Philippines located in the Central Visayan region, outside Manila. Cebu City ranked 52nd among the Top 100 Super Cities in the Tholons’ Global Innovation Index for 2021. It placed 10th in the 2021 Rankings of DTI’s Highly Urbanized Cities in the Philippines.
If you plan to outsource to Metro Cebu, here are top business process outsourcing companies in the area.
Accenture
Founded in 1989 in Hamilton, Bermuda with Headquarters in Dublin, Ireland, Accenture is a global information technology services, management and company based in Dublin. It is one of the largest professional services companies with over 699K Accenture employees worldwide, with over 7K Clients served across more than 120 countries, and 200 Cities with Accenture locations and operations, across 50 countries.
The revenue of Accenture for the twelve months ending May 31, 2022 was $59.590B, a 24.28% increase year-over-year. Annual revenue for 2021 was $50.533B, a 14% increase from 2020.
Its services include Application Services, Artificial Intelligence, Automation, Business Process Outsourcing, Customer Experience, Data & Analytics, and Infrastructure
Accenture has also been operating in the Philippines for 30+ years. Accenture Philippines is one of the established IT companies with 800+ clients worldwide with over 72K+ employees.
Accenture has 5,000 employees in Cebu centers from the 85 it started out with at Pioneer House in 2007. It has since added centers in Cybergate, eBloc 2, and eBloc 3.
Accenture has sites in Cebu located in: Cebu City – Cebu IT Park, Cebu City – Cebu Business Park, Cebu City – Filinvest Towers, and Cebu City – Capitol Site.
JPMorgan Chase & Co.
https://www.jpmorgan.com/PH/en/
JP Morgan started operations in Asia Pacific since 1872, and currently has 17 markets. The company established operations in the Philippines in 1961.
JPMorgan Chase has over 15,000 employees in the Philippines. The company provides cash management solutions, strategic advice, capital raising and risk management expertise.
The company has been named one of the Top 10 Information Technology – Business Process Management Companies in the location for five years in a row since 2015. Its Cebu Corporate Center is celebrating 10 years of exceptional service. JPMorgan Chase Cebu has over 4,000 volunteer hours in 2019 (from its GoodWorks volunteer program).
IBM Business Services
IBM is an American multinational technology corporation founded in 1911 in New York, United States specializing in Information technology and consulting services with operations in over 171 countries. Among its scope of consulting and services are Business Consulting, Design and Business Strategy, Hybrid Multicloud, Talent Management Application, Application, Security, and Technology Support services.
IBM uses artificial intelligence and natural language in some of its product offerings. Aside from these, IBM also offers Automation, Blockchain, Business operations. Data and Analytics, IT Infrastructure, Quantum computing, Security, Supply Chain solutions.
The revenue of IBM for the twelve months ending March 31, 2022 was $58.360B, a 14.89% increase year-over-year. IBM’s annual revenue for 2021 was $57.35B, a 3.93% increase from 2020.
In the Philippines, IBM has offices in Quezon City, Metro Manila, Taguig City, Metro Manila, Sta. Rosa, Laguna, Naga City, Bicol, and Cebu City, Cebu. IBM Business Services is a known provider of Business Transformation Outsourcing for HR, IT Infrastructure, Security, Finance & Accounting and Supply Chain Management services established in the country in 1990.
Concentrix
Concentrix is a business process outsourcing provider of CX Consulting and Design, Digital CX Operations, and Digital CX Technology that serves industries like Automotive, Banking & Financial Services, Consumer Electronics, Energy & Public Sector, Healthcare Services, Insurance, Media & Communications, Retail & eCommerce, Technology, and Travel, Transportation & Tourism. The company had approximately 270,000 full-time employees in 2020, with 57,000 based in the Americas, 185,000 based in Asia-Pacific, and approximately 26,000 based in EMEA.
The revenue of Concentrix for the twelve months ending May 31, 2022 was $5.968B, a 15.04% increase year-over-year. The company’s annual revenue for 2021 was $5.587B, a 18.38% increase from 2020.
Concentrix has offices in Cebu located in Mandaue, Lapu-Lapu and Cebu City.
Teleperformance
Teleperformance Philippines was established in 1996. The company offers customer care, technical support, customer acquisition, consulting and analytics, business service solutions, and other high-value specialized services.
Teleperformance is a global customer experience management, business process and customer service provider of Digital CX and AI, CX Management, Analytics and Consulting, Security, and Specialized Services. The company serves 170 countries and has 420,000 employees worldwide. Teleperformance has centers in Europe, the Americas, Africa and Asia.
The Teleperformance Cebu office is located at 3/F Teleperformance Recruitment Hub, Insular Life Bldg., Cebu Business Park.
Alorica
Alorica is a leading customer experience (CX) provider that serves 250+ clients in industries such as
Community, FinTech, Gaming, Health & Lifestyle, Subscription, and Tech and manages 2 billion customer interactions annually, including 22M Robotic Automation Transactions and 55M Back Office Interactions. The company has 100K+ employees in 16 countries.
Alorica has been recently named a leader in the Gartner® 2022 Magic Quadrant™ for Customer Service BPO.
Alorica Philippines has service centers in Makati, Quezon City, Taguig, Mandaluyong, Marikina, Alabang, Muntinlupa, Clark Pampanga, Lipa Batangas, Cebu, and Davao.
Optum
https://careers.unitedhealthgroup.com/about-us/our-businesses/optum-overview/
Optum is part of the UnitedHealth Group. Optum serves clients across 150 countries –and operates in North America, South America, Europe, Asia Pacific and the Middle East. In the Philippines, its global solutions team provides consulting, technology and process solutions for health care. Optum has offices in Alabang, Taguig, Quezon City, and Cebu.
The Optum Cebu site is located at Cebu IT Park, Apas, Cebu City, Cebu.
Amazon Operation Services Philippines Inc.
https://amazon.jobs/en/landing_pages/manila
https://www.amazon.jobs/en/landing_pages/cebu
The Amazon Operation Services Philippines Inc. Cebu office is located at Philam Life Center, Cardinal Rosales Ave, Cebu City, Cebu.
Amazon Operation Services Philippines, Inc.’s Customer Service team offices in Manila and Cebu started operations in February 2018. The company is a Call Center/IT-Enabled Services/Business Process Outsourcing provider with more than 5000 employees offering 24/7 world-class customer service to North America and UK customers.
Cognizant
Cognizant was founded in January 26, 1994 with headquarters at Teaneck, New Jersey, United States. Cognizant is an American multinational consulting, professional services and business process services company. The company has over 318,400 employees worldwide. In 2019, its revenue amounted to 16.8 billion USD. Cognizant specializes in technology services such as IoT, Artificial Intelligence (AI), Software Engineering and Cloud Enablement. Cognizant has 6,000 employees in 6 of their delivery centers in the Philippines.
Among its business process outsourcing services are Application Services & Modernization, Digital Experience, Digital Strategy, Enterprise Application Services, Infrastructure Services, and Intelligent Process Automation.
SYKES
Sykes Enterprises, Incorporated, or SYKES is an omnichannel customer service outsourcing and business process outsourcing provider established in 1977 by John Sykes in the United States with headquarters in Tampa, Florida. The company operates in the Americas (United States, Canada, Latin America and Asia Pacific) and EMEA (Europe, Middle East and Africa).
SYKES currently has almost 18,000 employees in the Philippines, 4,000 of these employees are stationed in Cebu.
Connext Global Solutions helps companies build custom, dedicated support teams in the Philippines. Learn more about Connext Global Solutions.
Widen your BPO horizon beyond Metro Cebu. Visit our blog to gain insights into the top business process outsourcing companies in Pasig, offering a comprehensive comparison to Cebu’s BPO industry.
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