The article aims to show how the Philippines is an ideal business process outsourcing destination.
Global outsourcing destinations offer a lot of benefits for businesses planning to outsource. Among the top business process outsourcing destinations is the Philippines, a Southeast Asian archipelago of more than 7,100 islands located in the western part of the Pacific Ocean.
Read more on why the Philippines is a strategic location for business process outsourcing:
Business Process Outsourcing: A Growing Industry
The Philippine BPO industry contributes nearly $30 billion to the economy each year. It is estimated that 1.3 million Filipinos were employed in over 1000 BPO companies in 2019, and that figure is showing 8-10% growth every year. It is estimated that the country holds 10-15% of the global BPO market. (Nexford Insights)
According to the IT and Business Process Association of the Philippines (IBPAP), the number of full-time employees (FTEs) of the sector in the country increased by 23,000 in 2020, increasing the total industry headcount to 1.32 million.
The IBPAP’s revised targets for 2022, projects the headcount growth at around 1.37 million to 1.43 million full-time employees, or 2.7% to 5%, and industry revenues of $29.09 billion with a compound annual growth rate of 3.2% to 5.5% in the next two years.
Adaptability to Time zone Differences
Business process outsourcing evolves at a rapid pace. Therefore, to ensure business continuity, providers need to be capable of adapting to these changes.
In business process outsourcing, clients are usually based offshore such as the United States, United Kingdom, Europe, Australia etc., making time zone differences a concern. With countless Business Process Outsourcing providers in the Philippines, Filipinos are familiar with the differences in time zones. Filipinos can easily adjust and Business Process Outsourcing representatives can adapt to your company’s operations and/or work flexible hours.
Access to Top Talent
There are over 100 million people in the Philippines, businesses planning to outsource can choose from a large talent pool of employees who have worked for large multinational companies and business process outsourcing companies. The Philippine outsourcing talent pool, with this kind of experience is difficult to find with other destinations.
Sample standard roles you can outsource are the following:
- Senior CPAs, CPAs, Staff Accountants, and Accounting Techs
- Real Estate Title and Escrow Specialists
- Information Technology/Web Developers and Administrators
- Nurses and Healthcare Claims Processors
- QA and Data Analytics Specialists
- Graphic Designers and System Engineers
- HR and Payroll Service Professionals
- Technical Support
- Underwriters
- Data Entry Specialists
- Customer Service Representatives
- and More
Hospitality
To go above and beyond in delivering customer engagement and satisfaction is one of the main goals in delivering excellent business process outsourcing solutions.
Filipinos are known for their innate hospitality and friendliness. These Philippine outsourcing values make the country an ideal choice for outsourcing business process and customer service outsourcing.
Literacy and Excellent Communication
The country is also highly literate. When it comes to literacy, ninety-four of every 100 Filipinos five (5) years old and over are basic literate in 2019, according to the results of the 2019 Functional Literacy, Education and Mass Media Survey (FLEMMS). (Philippine Statistics Authority)
Filipinos are capable of conversing in the English language. In fact, the Philippines is regarded as one of the largest English-speaking nations.
The Philippines’ outsourcing talent pool of experienced business process outsourcing staff are highly capable in skills such as active listening and verbal and written communication, telephony skills, customer care, problem solving, and analyzing information.
Cost-effective
Outsourcing business functions to the Philippines can lead to lower overhead and decreased costs.
There is approximately 60% reduction in the client’s average cost through outsourcing services to Philippine business process outsourcing providers such as Connext Global Solutions.
Connext Global Solutions provides Quality Business Process Outsourcing Solutions
Connext Global Solutions is a renowned Philippine business process outsourcing provider that builds industry best business process outsourcing solutions through its commitment to management philosophy and leadership development at all levels.
Connext Global Solutions handles customer service outsourcing talent acquisition, management, and training for you. The company actively sources offshore talent required by the client. Comprehensive assessments, screening, testing, and interviewing are conducted by Connext, ensuring the client the highest level of talent from the pool.
Connext redefines business process outsourcing by providing fully customized outsourcing solutions for organizations looking to innovate and grow. Build your workforce with Connext Global Solutions today.
