The article lists top business process outsourcing (BPO) companies in Pasig City, Manila, Philippines.
Top Business Process Outsourcing (BPO) Companies in Pasig
Pasig City is situated on the southeastern end of Pasig River and has a land area of 34.32 sq km (3,432 hectares). The city has 2 legislative Districts and 30 Barangays. The city’s total population (2015 Census) is 755,300 and the Population Growth Rate (2015) is 2.31%. Pasig City has 24 operating PEZA-registered IT buildings. Here are the top business process outsourcing companies in Pasig.
Acquire BPO
Acquire BPO was established in 2005 and has since developed into a customer service and business process outsourcing provider with 9,500+ employees across 15 locations in Australia, the Philippines, the United States and the Dominican Republic. The company serves industries such as Banking & Financial Services, Direct Selling, Ecommerce, Education, Energy And Utilities, Healthcare, Insurance, Logistics & Transportation, and Media.
In 2015, Acquire BPO established a global site in the Philippines to provide Contact Centre, BPO and Marketing services. The country now has 5,000 full-time employees in 11 locations.
PITON-Global
https://piton-global.business.site/
PITON-Global is a call center and business process outsourcing (BPO) provider in Ortigas Centre Manila, Philippines.The company offers back-office support services such as Customer Care, Acquisition, and Tech Support.
The company is located at Meralco Avenue, Sapphire Rd, Ortigas Centre, Pasig, Metro Manila.
Transcom
https://www.transcom.com/global/locations/apac
Transcom is a business process outsourcing provider that operates in Europe, Middle East, and Africa, North America, Asia Pacific, and Latin America.
The company has Pasig offices located in Frontera Verde Pasig (Las Fiestas Road Frontera Verde Compound Pasig City) which was established in the Philippines in 2007 with 2,000 agents, and in Ayala 30th, Ortigas Business District, Pasig with 1,000 agents. Transcom also has sites in Bacolod, Iloilo, and employees working from home.
The company provides CX services, Digital solutions, Transformation solutions, and Smartshoring services to industries such as E-commerce & Tech, Online retail, IT/Tech, FinTech, Logistics, and Services & Utilities.
Ibex Global
Ibex Global Solutions is a business process outsourcing provider founded in 2004 with headquarters in Washington DC Metro Area, United States. The company provides customer experience (CX) outsourcing and management, staff augmentation, and more.
The company has 30,000+ employees in 34 Service Delivery locations. Ibex in Pasig is located at Silver City 2, 301, Ortigas Ave, Pasig, 1604 Metro Manila.
TELUS International
https://www.telusinternational.com/outsourcing-philippines
TELUS International is a global customer experience (CX) and next-gen digital IT solutions provider with over 68,000 team members in 28 countries. In the Philippines, TELUS International has 26k+ Team members and 8 CX and IT delivery centers throughout Manila. The company was awarded as the #1 CSR Company of the Year by the Asia CEO Awards.
In the Philippines, Telus has 8 CX and IT delivery centers and 26k+ Philippines-based team members. The company’s Pasig site is located at 31/F Discovery Centre, 25 ADB Avenue, Ortigas Center, Pasig City, Metro Manila.
Teleperformance
Teleperformance is a global customer experience management, business process and customer service provider of Digital CX and AI, CX Management, Analytics and Consulting, Security, and Specialized Services. The company serves 170 countries and has 420,000 employees worldwide. Teleperformance has centers in Europe, the Americas, Africa and Asia.
Teleperformance Philippines was established in 1996. The company offers customer care, technical support, customer acquisition, consulting and analytics, business service solutions, and other high-value specialized services.
H3R9+455, Ortigas Ave, Pasig, Metro Manila
Its office in Pasig was awarded 9th place in the Philippines Best Workplaces for 2022.
The Teleperformance Philippines – Head Office is located at14/F Octagon Building, San Miguel Avenue, Ortigas Center, Pasig City, Metro Manila.
Unity Communications
Unity Communications is a Business Process Outsourcing provider with headquarters in headquarters in Gilbert, Arizona founded in 2009. The company provides Back Office, Software, Technology and Customer Service support services. It has been named one of the Top 1000 Service Providers for 2021 by the ratings and reviews platform Clutch.
It has global centers across the United States (Austin (TX), Denver (CO), Los Angeles (CA), Pittsburgh (PA), Salt Lake City (UT)), the Philippines (Manila, Taguig, Alabang, Makati, Pasig City, Bonifacio Global City), Mexico (Monterrey), and Costa Rica (San Jose).
[24]7.ai
[24].7ai is a business process outsourcing (BPO) solutions and customer experience (CX) solutions provider headquartered in Campbell, California, with global contact centers. [24]7.ai utilizes technology in services such as Customer Engagement, Agent Services, Professional Services, [24]7.ai Learning Center, conversational AI and self-service automation. [24].7ai was established in the Philippines in 2006. Currently the company has 1260 Employees and 3,000 workforces with sites in Makati, Mandaluyong, Pasig, Pampanga, Mckinley West, and Taguig City. The company ranks #4 in the Philippines’ Best Workplaces 2022 Large Category by review platform Great Place to Work.Alorica
Alorica is a leading customer experience (CX) provider that serves 250+ clients in industries such as FinTech, Gaming, Health & Lifestyle, Subscription, and Tech and manages 2 billion customer interactions annually, including 22M Robotic Automation Transactions and 55M Back Office Interactions. The company has 100K+ employees in 16 countries.
Alorica has been recently named a leader in the Gartner® 2022 Magic Quadrant™ for Customer Service BPO.
Alorica Philippines has service centers in Pasig, Makati, Quezon City, Taguig, Mandaluyong, Marikina, Alabang, Muntinlupa, Clark Pampanga, Lipa Batangas, Cebu, and Davao.
The Alorica Pasig site is located at Emerald Ave, Ortigas Center, Pasig, Metro Manila.
Concentrix
Concentrix is a business services provider of CX Consulting and Design, Digital CX Operations, and Digital CX Technology that serves industries like Automotive, Banking & Financial Services, Consumer Electronics, Energy & Public Sector, Healthcare Services, Insurance, Media & Communications, Retail & eCommerce, Technology, and Travel, Transportation & Tourism. The revenue of Concentrix for the twelve months ending May 31, 2022 was $5.968B, a 15.04% increase year-over-year. The company’s annual revenue for 2021 was $5.587B, a 18.38% increase from 2020.
The company had approximately 270,000 full-time employees in 2020, with 57,000 based in the Americas, 185,000 based in Asia-Pacific, and approximately 26,000 based in EMEA.
Concentrix in Pasig is located at 17 San Miguel Ave, San Antonio, Pasig, Metro Manila.
Sitel
Sitel Group is a customer experience (CX) solutions provider with 90,000 employees across locations in 40 countries, serving 27 countries in 48 languages.
Sitel Philippines was established in 2000. The company operates in 20+ sites with 37,000+ associates. Sitel Group in the Philippines has 15+ hubs and 40,000+ associates. Among Sitel’s CX solutions are Learning as a Service, Team Collaboration Tools, Omnichannel Hub, Intelligent Automations, Customer Care, Multilingual Customer Support, Chat & Messaging Services, Security & Fraud Detection, Customer Insights, Predictive Analytics, Conversational AI and Digital Agents.
The Sitel Pasig site is located at OJV / Technopoint (1 Doña Julia Vargas Avenue, Pasig City).
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