The following article talks about the top 10 BPOs in Colombia.
Selecting an ideal location for Business Process Outsourcing (BPO) operations is a critical decision for companies seeking to optimize efficiency, reduce costs, and enhance overall performance.
Why Colombia is a top BPO Destination
The strategic location of Colombia facilitates seamless access to key markets in North America and Europe, fostering immediate communication and collaboration, and reducing logistical challenges.
The bilingual workforce also promotes effective communication, while the country’s skilled talent pool and lower operational costs contribute to optimal results and cost savings.
Colombia’s favorable business environment, government support, cultural affinity, and customer orientation make it an attractive nearshoring destination. Additionally, the nation’s innovation potential and technological advancement offer businesses a competitive edge in the global market.
By outsourcing to Colombia, companies can optimize operations, reduce costs, and position themselves for sustainable growth and success.
Top 10 BPOs in Colombia
When it comes to the dynamic landscape of business process outsourcing (BPO), several companies stand out as influential players, each contributing significantly to the evolution of the Colombian BPO sector.
Each of these top 10 BPOs in Colombia possesses unique strengths and areas of expertise, catering to diverse needs across various industries.
Criteria for Selection
The selection is based on key factors for industry excellence, including a global presence, multilingual services proficiency, and diverse offerings to meet clients’ needs. We also look at service quality, innovation, and satisfaction, ensuring each company has a reliable reputation.
Read more for the top 10 BPOs in Colombia:
Solvo Global
www.solvoglobal.com
Solvo Global is a voice and back-office service provider with over 250 employees. The company was founded in 2014 and is headquartered in The Woodlands, Texas. They also have a branch in Medellín, Colombia. Solvo Global offers remote talent solutions, emphasizing their commitment to helping businesses thrive globally. They have locations in several countries, including Colombia, Argentina, Dominican Republican, Honduras, Guatemala, and Mexico.
Connext Global Solutions
www.connext.solutions
Connext Global Solutions is a high-growth company that provides managed remote staffing services in the Philippines and Latin America for various roles and industries. Connext provides solutions ranging from Accounting, General Back Office Support, Mortgage Processing, Insurance, Digital Marketing, Real Estate, Customer Experience, Customer Support, Technical Support, Healthcare, and Artificial Intelligence (AI product development, research, or tool implementation).
Since 2014, the company has provided remote staffing and outsourcing services and enabled the growth to over 160 clients through highly talented remote staff, white-glove account management, work tools, operating facilities, systems, automation and targeted process improvement. The company has locations in the Philippines (Angeles Officee: 8th Floor, Entec 1 Nepo Center | Davao Office: 2nd Floor of HAI Global Building Pryce Business Park, J.P. Laurel Ave., Bajada, Davao City) and provides nearshore staffing services across Latin America.
CallTree BPO
CallTree BPO that operates in the Computer Software industry. Headquartered in Tijuana, Baja California, Mexico, they offer nearshoring solutions to either established US-based companies or startup entrepreneurs looking to focus on their core business’s fundamentals.
Their services include inbound sales, customer service, appointment setting, technical support, order intake, live answering service, outbound live transfers, market research, outbound surveys, telemarketing, collections, consulting, social media management, chat support, SEO, e-mail support, virtual assistant, back-office processing, digital marketing, and content marketing.
CustomerServ
CustomerServ is an outsourcing ecosystem founded in 2006 that expertly helps clients secure the right call center and BPO vendor relationships. They are headquartered in Sugar Land, Texas, United States.
CustomerServ evaluates and recommends the best call center outsourcing vendors and BPO service providers for your distinct business needs with their rigorous vetting process. They cater to large clients of BPO services, high growth companies, newer buyers, first time outsourcers, startups, to name a few in industries offering inbound sales, customer service, appointment setting, technical support, order intake, live answering service, outbound live transfers, market research, outbound surveys, telemarketing, collections, consulting, social media management, chat support, SEO, e-mail support, virtual assistant, back-office processing, digital marketing, and content marketing services.
Origen BPO
https://www.origenbpo.com/
Origen BPO is a company specializing in inbound and outbound sales and telemarketing campaigns to increase your company’s sales while keeping costs under control.
They have Colombian staff who are exceptional at executing sales and telemarketing campaigns. Origen BPO places a strong emphasis on training, management, and quality assurance to ensure exceptional services.
Contact Point 360
Contact Point 360 is a company that provides omnichannel communications systems and customer support outsourcing solutions for various industries and clients. The company also provides Customer Support Outsourcing for handling of customer inquiries, complaints, and feedback across different channels and platforms.
The companies’ advanced Contact Center Solutions leverages data analytics, technology, and innovation to optimize business processes and enhance customer experience. Their solutions highlight Business Process Management, Sales, Customer Care, Customer Retention, Accounts Receivable Management, Back Office Support, Omni-Channel, Hybrid Shoring, Multilingual Hub, Technical Support, Startup, Contact center solutions, Software Development, Custom Software Application Development, Staff Augmentation, QA Testing and Test Automation, E-Commerce Website Development, UI/UX development. It is headquartered in Texas, USA and operates in USA, Canada, Colombia, Mexico, India, Philippines, Jamaica, Greece, and Egypt.
Helpware
Helpware is a business process outsourcing provider established in 2015 in Lexington, Kentucky, United States with extensive global presence across USA, Ukraine, Mexico, Germany, the Philippines, Poland, Albania, and Puerto Rico. The company has an employee range of 501-1000 and has served 150+ clients.
With its People as a Service Model and Digital, Automation and Artificial Intelligence Solutions, it caters to industries such as Ecommerce & Retail, SaaS & Software, HealthCare & HealthTech, Gaming & Entertainment, FinTech, Social Media and others. The company also offers solutions customized for startups and notable clients.
Emapta
Emapta is an offshoring services provider established in 2010. provides dedicated teams to industries such as Finance & Accounting, Information Technology, Retail & Ecommerce, Healthcare, Sales & Marketing, Development, Recruitment, Education, Back-office, Engineering & Construction, Hospitality, and Legal Services.
Emapta operates in 14 offices across the Philippines and Sri Lanka. In Makati, Philippines, Emapta in Manila is located in 3 sites namely, Emapta Jaka Building Makati (2nd Floor & 7th Floor, 6780 Building, 6780 Ayala Avenue, Makati City 1226), Emapta PNB Building Makati (4th Floor & 5th Floor, PNB Makati Bldg., 6754 Ayala Avenue, Makati City), and Emapta BDO Equitable Tower Makati (4th Floor, BDO Equitable Tower, 8751 Paseo de Roxas, Bel-Air Makati City 1226).
Group COS
https://groupcosbpo.com/en/
The digital company works with businesses to improve business metrics by understanding their needs and coming up with creative solutions. The company offers specialized, high-quality, and highly customizable contact center and business process outsourcing (BPO) solutions. Tailored solutions range from: Contact Center, Back-office Management, Technological Solutions, Sales Collections and Recovery, Collections, Loyalty and Retention to a range of industries, including banking, insurance, and telecommunications. Group COS has over 14 years of expertise and has several sites in Colombia and Mexico.
CloudTask
www.cloudtask.com
It is a company that helps its clients outsource sales, offering services such as lead generation, appointment setting, inbound sales, outbound sales and account management. It has a revenue of over $10 million, and more than 5 years of experience in the market. It is based in Medellín and has less than 50 employees who speak English and Spanish.
While the ten highlighted companies demonstrate excellence in the call center outsourcing sector, there are additional global firms making noteworthy progress in terms of both ranking and reputation.
Profitline
Profitline is a BPO leader in the pharmaceutical and mass consumption industry, that helps organizations prepare for the future by reinventing their businesses today. Profitline inspires its clients to innovate and automate, improve operations, accelerate ROI and drive business growth.
Profitline offers up-to-date information systems to its clients, which allow them to access their information in real time with the highest quality, timeliness, confidentiality and security standards.
Quantica BPO
http://quanticabpo.com/
The company is a customer service provider with over 250 employees. They offer remote talent solutions to businesses looking for enthusiastic workers to help their business thrive. They have locations in several countries, including Colombia, Argentina, Dominican Republican, Honduras, Guatemala, and Mexico. Quantica BPO provides customer support services such as account service, billing inquiries, technical support, and service dispatch. They also offer up-sell, cross-sell, and new product introduction support, and survey services.
CIENCE Technologies
CIENCE Technologies is a SaaS company that provides demand generation solutions for businesses of all sizes and industries. They offer a data-driven, AI-enhanced demand generation process for sales and marketing teams. The company helps businesses build pipeline, connect with prospects, and activate opportunities with a suite of tools, skills, and strategies. They offer services such as lead generation, appointment setting, and customer support .
Callzilla
www.callzilla.cx
It is a company that offers full-service outsourcing of contact center and business process outsourcing with headquarters in Miramar, Florida. It serves some of the most recognizable brands in the world, providing an informative and welcoming customer experience. It has a revenue of over $20 million, and more than 10 years of experience in the market. It is based in Bogotá and has more than 50 employees who speak English and Spanish.
Contact Center Grupo
www.ccgltda.com
It is a company that offers a wide range of outsourcing services to its clients in the telecommunications and software industries. Its service portfolio includes Contact & Call Center, Software Factory, Telecommunications and IT Infrastructure. It has a revenue of over $15 million, and more than 10 years of experience in the market. It is based in Bogotá and has more than 250 employees who speak English and Spanish.
Conclusion
As we continue to witness the evolution of the Colombian BPO landscape, these companies play pivotal roles in shaping its trajectory. Their commitment to excellence, innovation, and client satisfaction places them as key players in the global outsourcing market. We hope this comprehensive overview of the top 10 BPOs in Colombia proves valuable in navigating the dynamic landscape of BPO in the country.
Learn how to boost customer satisfaction with a multilingual call center in our previous article.
Connext Global Solutions helps middle-market companies build custom, dedicated nearshore support teams across the Philippines and Latin America. Learn more about working with Connext Global Solutions.
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