What is IT-BPM Jobs
IT-BPM jobs are employment opportunities in the Information Technology and Business Process Management industry, a sector where companies provide outsourced technology, knowledge, and business services to clients worldwide. In the Philippines, IT-BPM jobs span roles in customer service, software development, finance and accounting, healthcare information management, animation, and legal process outsourcing.
IT-BPM Jobs in The Philippines
The Philippine Business Process Outsourcing Industry continues to flourish in the Philippines. The Philippines’ GDP is forecast to grow by 4.4% in 2026, before rising to 5.5% in 2027, according to the Asian Development Bank’s April 2026 Asian Development Outlook report. Growth is being tempered by rising global uncertainties, particularly the Middle East conflict and its impact on remittances, though domestic demand remains a key driver.
The Philippines’ unemployment rate fell to 5.1% in February 2026, down from a recent high of 5.8% in January, with total employment rising to 49.43 million. TRADING ECONOMICS The labor force participation rate in February 2026 stood at 63.8% Philippine Statistics Authority, reflecting a still-active workforce despite some softening compared to 2024 levels. For the full year 2025, the employment rate was recorded at 95.8%, while the unemployment rate averaged 4.2%.
Philippine IT-BPM: A Growing Industry
The Philippine Business Process Outsourcing, particularly the Philippine Information Technology – Business Process Management (IT-BPM) Industry, is one of the key industries contributing to the Philippines’ economic growth.
In fact, IT-BPM revenues and employment grew in 2019.
In a statement by the Information Technology and Business Process Association of the Philippines (IBPAP), revenues of the information technology and business process management (IT-BPM) industry grew by 7.1 percent to $26.3 billion last year from $24.5 billion in 2018.
IBPAP said the number of full-time employees (FTEs) in the country increased by 71,000 bringing the total industry headcount to 1.3 million, up 5.8 percent from 1.23 million in 2018.
In addition, the number of full-time employees (FTEs) of the sector in the country increased by 23,000 in 2020, increasing the total industry headcount to 1.32 million.
Recent Developments (2021–2026)
Since then, the Philippine IT-BPM industry has demonstrated strong resilience and accelerated growth, driven by digital transformation, remote work adoption, and increasing global demand for outsourced services.
By 2023–2024:
- Industry revenues reached approximately $35–38 billion
- Employment grew to around 1.7–1.8 million workers
According to IBPAP’s industry roadmap, the sector is projected to achieve by 2025–2026:
- $40–44 billion in revenues
- Up to 1.9–2.0 million employees
In-Demand Philippine Business Process Outsourcing and IT-BPM Jobs
The Department of Labor Employment (DOLE) recently released its JobsFit 2022 Labor Market Information Report that looks at Key Employment Generators or KEGs which are industries/sectors with the greatest potential to generate employment and absorb bulk of the workforce in the years to come.
The following are among the list of Cross-cutting In-Demand and Hard-to-Fill Occupations in the Information Technology – Business Process Management (IT-BPM) Key Employment Generator (KEG):
Accountant
Animator
Business Analyst
Call Center Agent
Computer Programmer
Customer Service Associate
Customer Service Representative
Data Scientist
Graphic Designer
Human Resource Manager
Information Technology (IT) Specialist
Management Information Analyst
Manager
Medical Transcriptionist
Real Estate Broker
Software Developer
Website Designer
Website Developer
You can fill these in-demand information Information Technology – Business Process Management roles when you outsource to the Connext Global Solutions. Learn more about our IT and Development solutions here.
Find the Perfect IT-BPM Staff with Connext Global Solutions
Connext Global Solutions is an established business process outsourcing partner that provides flexible and scalable solutions that unlocks client growth.
Connext Global Solutions can create the value of an offshore subsidiary at any scale Typical outsourcing firms require a minimum commitment of a minimum of 5 up to 50 employees. Connext ensures that the client is getting the highest level of talent for the required position.
Hire, train, retain top talent and fill in the right people for the right roles with Connext Global Solutions. The company sources top talent for you and take care of your IT-BPM needs.
Partner with Connext today.
Frequently Asked Questions
1. What are IT-BPM jobs?
IT-BPM jobs are roles in Information Technology and Business Process Management, including customer support, software development, finance, healthcare support, data services, and back-office operations.
2. Why are IT-BPM jobs growing in the Philippines?
The Philippines has a large English-speaking workforce, strong customer service culture, competitive labor costs, and long experience supporting global outsourcing operations.
3. What IT-BPM roles can companies outsource to the Philippines?
Common outsourced roles include customer service representatives, accountants, software developers, IT specialists, data analysts, medical transcriptionists, business analysts, and website developers.
4. Is the Philippines a good location for outsourcing IT-BPM jobs?
Yes. The Philippines is one of the world’s leading outsourcing destinations, with a mature IT-BPM sector, skilled professionals, and strong support for global business operations.
5. What industries use IT-BPM outsourcing in the Philippines?
Industries that commonly outsource to the Philippines include healthcare, finance, technology, real estate, retail, logistics, telecommunications, and professional services.
6. How does outsourcing IT-BPM roles help businesses grow?
Outsourcing helps companies reduce hiring costs, access specialized talent, improve operational efficiency, and scale teams faster without building a full offshore entity.
7. What is the difference between outsourcing and offshore staffing?
Traditional outsourcing often hands work to a third-party provider. Offshore staffing gives companies dedicated professionals who work directly with their internal team while the staffing partner handles recruitment, compliance, payroll, infrastructure, and support.
8. Can companies hire one IT-BPM employee offshore, or do they need a large team?
With Connext, companies can build offshore teams at a flexible scale, whether they need one specialized professional or a larger team across multiple functions.
9. How does Connext help companies hire IT-BPM talent in the Philippines?
Connext supports recruitment, onboarding, training coordination, compliance, infrastructure, and operational support so clients can build embedded offshore teams efficiently.
10. Why partner with Connext for IT-BPM staffing?
Connext helps businesses access skilled IT-BPM professionals while maintaining control over workflows and deliverables. Clients get the value of an offshore team without managing local hiring, compliance, or infrastructure on their own.
