Offshore support for the tasks that keep agents from their clients
Real estate outsourcing is the use of dedicated outside staff for non-licensed support tasks such as lead generation, listing and property management support, marketing and administration. Connext recruits, employs and manages teams in Latin America and the Philippines who work in the client's CRM and listing systems; licensed activity stays with the client's agents.
Build your real estate teamIt handles the volume work around each property and prospect: finding and qualifying leads, keeping listings current, taking maintenance and application requests, scheduling viewings and managing paperwork.
Real estate outsourcing is the use of dedicated outside staff for these non-licensed support tasks, so brokers, agents and property managers spend more time on clients and transactions.
We recruit and screen; you build and train the team you choose.
We employ in-country through an employer-of-record structure.
They work inside your systems: your CRM, listing platforms and property management software.
An operations manager owns performance day to day.
Building prospect lists, researching, qualifying and tracking productivity.
Maintenance calls, listings, application requests, scheduled viewings and outbound calling.
Posting, scheduling, engaging followers and reporting on metrics.
Site builds, updates and monitoring.
Inquiries, outbound calls, paperwork, invoices and applications.
Inquiries wait, listings go stale, maintenance and application requests queue up, and agents or property managers do the paperwork themselves.
U.S. property management is a $139.9 billion industry spread across more than 340,000 companies, and most of them run lean. As a portfolio grows, the work that scales fastest is not acquisition or strategy. It is reconciliation, document chasing, listing upkeep and tenant follow-up. Hiring for that work locally is slow and expensive, and during a hiring freeze it is not an option at all. A dedicated offshore team absorbs the volume so your agents, closers and controllers stay on the work that needs their license and their judgment.
Average client cost reduction
Work retention
Client retention rate
Clients supported
“We’ve found the provided resources to be very high quality and wonderful to work with.”
“The relationship has been very successful.”
Filter by function, or search for the role you need
Clear allPrepares standard documents, tracks key dates and deadlines, coordinates with vendors, and keeps schedules and files in order from contract to close.
Find out more →Handles bank and credit card reconciliations, rent roll and lease reconciliation, entity-level reporting, and month-end close.
Find out more →Manages schedules, records, correspondence and administrative workflows, and supports listings, showings and vendor coordination.
Find out more →Reviews property records, legal documents and ownership details, flags title issues, and prepares title documents for review.
Find out more →Organizes documents, verifies applicant information and reviews property details so underwriters assess risk on a complete file.
Find out more →Posts and updates listings across platforms, keeps client records and activity logs current, and produces the weekly tracking reports.
Find out more →Collects and verifies documents, prepares closing requirements, and coordinates with buyers, sellers, lenders and agents through to closing.
Find out more →Handles inquiries, billing questions, service requests and property questions, and schedules viewings and meetings.
Find out more →No roles match your filters yet. Try clearing them or searching for another term.
Title work fails on missing infrastructure, not on missing people.
Deeds, mortgages, municipal liens, judgment liens and outstanding property tax dues, checked against a documented protocol rather than each processor's habit.
Document management, title search and closing software under named accounts, with access revoked the day a contract ends.
Encryption and role-based access over client records, plus a written procedure for search errors and title fraud.
Title requirements differ by state and they change often. Ongoing training is what keeps an offshore desk accurate as the rules move.
Building that in-house means buying the software, hiring the clerks and running the compliance program yourself. Placing the desk with a partner moves all three, and the hiring risk that comes with them.
Monthly cycles are manageable. Year-end close, investor reporting and audit season are where lean finance teams stretch.
Bank and credit card reconciliations
Run on your schedule and in your systems, so the ledger is current when the close window opens.
Rent roll and lease reconciliation
Rent rolls tied back to signed leases, with variances flagged for review rather than corrected silently.
Reporting by entity and by property
Entity-level and property-level statements prepared to the same format every period, which is what makes them comparable.
Capital expenditure and fixed assets
Capital projects tracked against budget, plus fixed asset schedules and depreciation kept current through the year.
Month-end and year-end close support
The repeatable part of the close handled by a dedicated accountant so your controller reviews instead of assembling.
Audit preparation
Schedules, supporting documents and reconciliations organized before the auditors ask, not after.
Licensing rules differ by state. Treat the right-hand column as a starting point and confirm it with your state real estate commission.
You describe the role. Connext recruits and screens.
You choose, train and onboard the person into your systems.
Connext employs them in-country: payroll, benefits, local compliance.
A Connext operations manager supports attendance, quality and coaching.
Licensed activity, client relationships, negotiations, approvals and property decisions. The team supports; your licensed staff act.
Anything that requires a licensed agent or broker to act for a client stays with your licensed staff.
An offshore processor finds and documents the issue. The judgment on what it means for the transaction is a legal call.
Support staff assemble and verify the file. The approval and the risk it carries belong to your underwriter.
Routine coordination scales offshore well. The conversation where a client decides does not, and should not.
Six steps, and four of them happen before a client sees anyone.
Connext and the client align on the role before the search starts.
Applicants are screened with AI-enabled tools.
Candidates complete assessments.
A Connext Operations Manager interviews the candidates who pass.
Each packet holds the resume, bill rate, assessment scores and interview notes.
The client interviews and chooses.
We bring the talent; you choose the perfect fit.
A BPO changing traditional outsourcing
SOC 2 Type II attestation report.
Secure global facilities with biometric, controlled-access entry, Connext-provided equipment, and no client data stored offshore.
Connext is the employer of record and handles payroll, benefits, facilities, IT and in-country compliance. Country-specific managers and an operations manager support each team.
Teams start from a job description, with no upfront cost, and the average time to hire is 21 days. Teams add people in stages as volume grows.
Every search starts with job description calibration. Every candidate clears AI-enabled screening, assessments and an Operations Manager interview before a packet reaches you, and each packet holds the resume, bill rate, assessment scores and interview notes.
Connext is veteran-owned and operated. High responsiveness, accountability and discipline.
94% of Connext hires are still on the job at 90 days, and 91% at six months.
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