Why Choose Us
Dedicated offshore and nearshore support teams, hired based on your specific requirements. Start with as little as 1 full time employee and grow as you need.
98
Client retention in 10 years of operation
21
Average number of days to fill client positions
70
Average cost savings compared to local wages
The Journey with Connext: Step by Step
Below we want to illustrate our 6 step model that begins from the moment you decide that you need offshore solutions from Connext.
STEP ONE
Initial Meeting
- Assess business needs and required staffing
- Discuss work patterns and workforce schedules
- Understand technical and support requirements
- Understand client urgency and ideal start date
STEP TWO
Staffing Plan/Recruiting
- Establish accurate job description and ideal client profile
- Create specific advertising and outreach campaign by position
- Conduct targeted talent search
- Screen, test, and prelim interview
- Endorse to client for interview
STEP THREE
Kick Off Meeting
- Meeting with Business Unit Account Manager and Onboarding Manager
- Set expectations and discuss best practices
- Establish KPIs, reporting, and recurring check in meeting
STEP FOUR
Process Documentation and Training
- Create manual, job aids, and workflow
- Utilize cloud-based meeting technology to facilitate
- Client to review document for process alignment
STEP FIVE
Evaluation Stage
- Implement QA as trainees go live
- Re-train staff as needed
- Establish key KPIs and reporting criteria
- Schedule regular business review
- Implement monthly feedback survey
STEP SIX
Full Production
- Establish audit rates
- Continue regular communication and account management
We Give The Companies The Capability Of An Offshore Subsidiary At Any Scale
We provide complete services to enable clients to easily manage their remote teams.
Connext service ecosystem: Employer of Record services and additional Connext services combine into a successful team supported by client inputs
Employer of Record Services
Payroll
Benefits
HR
Additional Connext Services
IT
Facilities
Recruiting
Retention
Co-Management
Connext Differentiators
Training
System Access
Feedback
Co-Management
Client Inputs
Keys to Success for optimal results
1.Teamwork and management
2.Connext capabilities
3.Right size and focus for both client and vendor
4.Transparency of costs and shared decision making
Connext Onboarding Checklist:
Connext onboarding responsibility checklist
| Item | Owner | Complete | Notes |
|---|---|---|---|
| Staffing | |||
| Create job description | Client | ||
| Define schedule | Client | ||
| Screen, test, prelim interviews | Client | ||
| Client interviews | Client | ||
| Schedule start date | Client | ||
| Implementation meeting | Connext | Optional prior to start date | |
| System Access | |||
| Establish remote access plan | Client | ||
| Crete necessary user credentials | Client | ||
| Establish phone plan | Client | Client VOIP Phones, Connext Phone, Teams/Slack | |
| Training | |||
| Send pre-training plans | Client | Videos or manuals to watch/read before initial training | |
| Screen share training | Client | ||
| Create manual or other job ads | Connext | ||
| Management | |||
| Create QA plan | Client | Close support by Connext Manager | |
| Create and agree on performance metrics | Client | Close support by Connext Manager | |
| Decrease audit rate based on performance | Client | Close support by Connext Manager | |
| Monitor and manage as if internal team | Client | ||
| Create monthly report | Connext | Utilization, Productivity and Quality | |
| Provide Monthly Feedback via Employee Feedback Survey | Client | ||
| Administration | |||
| Complete agreement | Connext | ||
| Send W-9 | Connext | ||
| Establish holiday schedule | Client | ||
| Clarify invoice routing | Connext | ||
Team work and management for Optimal Success
Connext and Client responsibility split
| Factor | Connext | Client |
|---|---|---|
| Right People | 80% | 20% |
| Right Process | 50% | 50% |
| Right Training | 60% | 40% |
| Management | 75% | 25% |
Teamwork required at the project manager level between Connext and Client to ensure that these outcomes are successful!
Other Co-Sourcing Best Practices
- Set up recurring meeting with Connext executive team and client to review team progress and discuss any issues.
- Have well defined performance metrics and goals for the remote team.
- Ensure that processes are clearly defined and well thought out before moving a process to a remote team.
- Enable team success with a well thought out and executed training plan.
- Consistent reporting and review of key performance metrics and overall performance.
- Provide frequent feedback to the remote team and Connext management.
- Achieve buy in from the local employees that will be interfacing with the remote employees on a daily basis.
- Choose a vendor that is aligned with your organizational goals, culture, and long-term vision.
Trusted by 200+ Companies
“We have enjoyed working with Connext and have developed a deep relationship with the company.”
Neil Tagawa
CEO, RedHammer LLC
“The truth is Connext is just THAT awesome and the Filipino staff are unmatched in dedication, language proficiency, hard work, and respect.”
Ernest Sutton, CPA
Vice President, RediCarpet
“I liked the leadership, flexibility, and commitment to retaining people with a profoundly human touch.”
COO
Fintech Company
“Connext has truly listened to our needs.”
VP of Strategy & Corporate Development
Software Company
“We’ve found the provided resources to be very high quality and wonderful to work with.”
Jamie Wiseman
Principal, Real Estate Development Firm
“Connext’s services in providing our business with a talented employee were unmatched. We have worked with four different outsourcing companies and no one can perform to the level of Connext.”
Senior Business Strategist
Transportation Company
“Our overall experience with Connext has been great….From interviews, to training and continuous improvement, they have been supportive and always listen to our needs.”
Chief Operating Officer
Construction Company
“Incredible Service, Affordable Price = Great Relationship And Value”
SVP Operations
Software Company
“The Connext team is extremely helpful in securing exceptional talent for roles we needed support filling. The staffing has been a game-changer for our practice.”
Practice Manager
Services (non-Government)
“Highly recommend Connext and their team!”
Chief Executive Officer
Media Company
“Working with Genavie from the Connext team has been great—everyone loves collaborating with her. It’s one of the key reasons our expansion conversation is happening. Connext is the best ‘Google search’ I’ve ever done!”
Managing Director
Investment Firm
“I’ve worked with several accounting support teams in the Philippines at my previous workplace, and I can wholeheartedly say that you folks are the best I’ve ever worked with. Thank you for all you do for us!”
Alison Inafuku
Accounting Manager, Tony Hawaii Automotive Group
Frequently asked questions
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What is business process outsourcing (BPO)?
Business Process Outsourcing, or BPO, refers to the process of contracting standard business functions to be handled by a party outside of the company.
What makes Connext different as a business process outsourcing company?
Connext is different than a typical outsourcing firm because we allow clients to start at any size and scale as they see fit. We customize our services to individual client needs and execute with unparalleled reliability and quality. We are built on a co-management model that retains training and quality control with the client, while we execute in HR and Operations.
What is the process to building my remote back office team?
We try to make the process of building an offshore team as easy as possible for our clients. The time usually differs based on complexity and time of the project but the general process is as follows:
- Discovery (Day 1)
- Consultation (Day 2)
- Recruitment (Day 3-14)
- Decision (Day 14-21)
- Onboarding (Day 14-30)
What kind of functions can I outsource with Connext?
Connext completely customizes our outsourcing solutions. We recruit and implement cross-functional teams based on individual client needs. Some of our most common outsourced roles are:
- 24/7 Customer Service
- Back Office Support
- Accounting
- Healthcare Support
- Tier 1/2 Help Desk
- IT and Development
- Engineering
- Marketing Specialists
What is the minimum requirement to build an offshore team?
Typical outsourcing firms require minimum commitments of 5 to 50 employees. At Connext we allow clients to start with as little as 2 full-time employee and scale as they see fit.
How do I ensure that my team is doing what they are asked?
One of the best things about Connext is our co-management structure. Each Connext client is assigned a Service Delivery Manager located in the same country as the team members.
This manager helps with onboarding and managing employees from an HR and Operations perspective. They check in with the team members and conduct performance improvement plans and coaching for assigned employees at the direction of the client.
How is my information protected when using an outsourced team?
We protect your data by providing all employee equipment and making sure that no information is stored on our servers. All of our clients use virtual desktop software and/or web-based systems. In addition, we conduct background checks of all of our employees.
In office, we have biometric security, 24/7 IT support, physical security, and paperless office space.
How do I talk to my offshore team?
Think of your Connext team as an extension of your onshore team. You can extend licenses from any of your internal communication tools, including:
- Zoom
- Microsoft Teams
- Google Meet
- Webex
- Skype
- Slack
What are the typical challenges in outsourcing?
Outsourcing provides both long and short-term benefits for growing businesses. However, it also presents a certain set of challenges. These are important to understand in order to make sure your outsourcing experience is beneficial. Here are the largest challenges in outsourcing:
- Outsourcing the wrong tasks/functions: Our strategy team will help advise you on what roles/tasks are better offshore and what should be kept in-house.
- Lack of quality – The partner you choose is important in ensuring quality control and employee retention. Connext retains 80% of our workforce annually.
- Poor communication – Offshore teams should be communicated with as often as your onshore teams to encourage clear expectations and connection with your company culture.
- Unrealistic expectations – Unicorns are difficult to find, whether they are onshore or offshore! Our team can help guide you on creating a job description for success.
What else does Connext provide aside from the employees?
On top of the best employees in the outsourcing industry, Connext provides:
- State of the art facilities
- Equipment (Computer and Software)
- Management
- Consulting
- 24/7 Support
Are there any contracts?
Our agreements are month-to-month with a 30-day termination period. We understand that the needs of your business will change, grow and adapt. For this reason, we have flexible terms that can grow with your organization.
How does pricing work?
Our monthly bill rates are based on cost of the employee (variable by role), flat rate management fee (tiered based on headcount), and office space requirements.
We don’t like hidden fees – once we have your monthly rate, there are no additional fees outside of pre-approved overtime charges. Talk to one of our team members to get a more accurate quote for your business!
