Quick answer: What is secure offshore staffing?
Secure offshore staffing means your offshore team works under the same kinds of controls as your in-house staff. That includes provisioned and monitored devices, secured facilities, controlled access to your systems, and round-the-clock IT support. With Connext, those controls are SOC 2 Type II certified and independently audited.
Every offshore hire is a third party with access to your systems. In Verizon’s 2026 Data Breach Investigations Report, 48% of breaches involved a third party, and people were involved in 62%.
The answer can’t be a promise. It has to be a set of controls you can check.
Your in-house team works behind badges, managed laptops, a corporate network, and an IT desk. Here’s what stands behind every Connext seat.
Connext’s IT Operations Center runs around the clock, with on-site IT support at every facility 24 hours a day, five days a week. Your in-country team manager handles first-level IT issues day to day, so problems get fixed before they reach your help desk.
Every workstation runs Connext’s proprietary uptime monitoring tool, so equipment issues are caught early instead of showing up mid-shift. Uptime is reviewed with you in recurring business reviews.
Team members connect to your systems through a secure VPN. Data stays protected with EDR software on every device, biometric facility access, electronics lockers, and a clean desk policy.
Connext holds SOC 2 Type II certification covering security, availability, confidentiality, and privacy. That means an independent auditor tests Connext’s controls over time, not just once.
Your team works inside the tools you already run, from your ticketing system to your CRM and ERP, with the access you grant. You keep control of every account and permission.
Biometric door access, electronics lockers for personal devices, and a clean desk policy, with redundant internet and power. Private rooms are available on request.
The same Connext-issued PC, EDR software, and RMM monitoring, a secure VPN connection, and the same quarterly security training as on-site staff.
An Intel Core Ultra 5 processor, 16GB of RAM, 256GB of storage, two screens, and a headset.
More than 50,000 square feet of workspace and 500+ secure seats across Connext delivery centers.
A health insurer founded in 1989 runs Connext teams across 10 departments, including claims, billing, credentialing, and member-facing work that touches protected health information. Its SDR team alone brought in $200K in directly attributable revenue.
“Their teams deliver consistent quality across operations, and the SDR group has brought in real revenue.”
Chief Revenue Officer, Hawaii Health Insurance company
Read the case study
An IT services company moved its service desk to Connext after a prior vendor left compliance questions about its Philippine team. Connext provided in-country labor law guidance, added a team lead and an L2 service desk specialist, and has had zero performance callouts to date.
Read the case study
A software company grew from a small pilot to nearly 60 professionals. The team includes ServiceNow administrators and audit specialists working inside its client-facing systems.
Read the case studyEverything we know about the alternatives, in one place.
Compare us to whoever is on your shortlistIT support, equipment, monitoring, and secure facilities aren’t add-ons. They’re included in every Connext team member’s monthly rate, along with recruiting, Employer of Record services, and in-country management.
Talk about your IT and security team needsBring your security questionnaire. We’ll walk through it with you.
SOC 2 Type II certification means an independent auditor tests the controls, not just Connext.
A 24/7 IT Operations Center and on-site IT keep your team running in every time zone.
Proprietary uptime monitoring flags equipment issues before they interrupt work.
Your team works inside your tools, and you control every account.
You choose every hire from the top 4% of applicants, and 94% are still on their teams at 90 days.
The same model supports a Hawaii health insurer across 10 departments, including claims and credentialing.
