Question 1

What is co-management?

Accepted Answer

Co-management is an offshore staffing model where a dedicated team is recruited, employed, and operationally supported by a partner like Connext, while the client retains full control over workflow, priorities, and day-to-day management. It sits between traditional BPO, where the vendor owns the work, and in-house offshore, where the client builds its own legal entity. Co-management is the middle path: a dedicated, embedded team without the cost or complexity of building your own offshore operation.

Question 2

What is the difference between co-management and BPO?

Accepted Answer

BPO is a vendor relationship. The BPO provider owns the work, manages the team, and is accountable for delivering an outcome against a service-level agreement. Co-management is a dedicated-team model. The partner recruits, employs, and supports the team, but the client retains full control over workflow, priorities, and daily management.

Question 3

How is co-management different from staff augmentation?

Accepted Answer

Staff augmentation typically means contracted individuals working through a placement firm, often for short to medium project durations. Co-management is structurally long-term and team-based, with the partner providing infrastructure, retention support, and HR operations. The intent is durability and embedded integration, not flexibility on a per-contract basis.

Question 4

Why choose co-management over building my own offshore entity?

Accepted Answer

Building your own offshore entity gives you maximum control and the lowest fully-loaded cost at scale. It also takes 9 to 18 months, requires significant capital and legal investment, and exposes you to ongoing compliance overhead in another country. Co-management gets you 90% of the integration of an in-house team with none of the entity-building investment, in 30 to 60 days.

Co-management. The model between full BPO and full in-house. See if it fits.