
Connext recruits, employs and houses offshore teams that work for one company: yours. This page puts that next to every other way of hiring, criterion by criterion, with the figures we publish.
Most companies looking at Connext are also looking at something else: another provider, a different staffing model, or keeping the work in-house. So we went through the industry the way you would: every provider we get named against, every standard way of staffing a function, and the cost, country and compliance questions that come up along the way. It is all written out here.

Eight ways companies build a function — traditional BPO, staff augmentation, EOR, PEO, contractors, a staffing agency, payroll software, co-sourcing — on one axis, against the same criteria. This is how the industry is structured, not our version of it. Most companies find their answer here before they compare a single vendor.

The twelve companies we get named against most often, from Concentrix and TaskUs to Deel, Upwork and Rippling. Each one written out row by row.

Colombia or the Philippines. Nearshore or offshore. Medical billing or medical coding. Twenty-one comparisons grouped by what they settle.

Pick who you are evaluating, tick the criteria your operation runs on, and the table rebuilds itself.
Pick who you are evaluating and which criteria matter to you. The table rebuilds from the same published rows that appear on each individual comparison page.
Concentrix is one of the largest BPOs in the world, and that size is the difference: its agents work shared seats, split across several client accounts at once. Connext hires people who work only for you.
Three things decide this comparison — who runs the team, what it costs to start, and how fast you launch. Connext wins the first two. Concentrix wins the third: scaling a pool that already exists will always beat hiring a team from scratch.
Concentrix is genuinely good at scale. A pool that already exists will always launch faster than a team built from scratch, and they have done it a thousand times.
Choose Connext when you want that same cost base with a team that works only for you, and figures you can hold us to.
EOR services are built for speed: you need one person employed in another country, quickly, and it works. Connext provides EOR too, so this is not an either/or — it is a question of what happens after the first hire.
A dedicated team is a different shape. Per-employee EOR pricing climbs as you add people, and individuals hired one at a time never accumulate shared knowledge. A team is priced as one operation and built to keep that knowledge in place.
EOR services are the fastest compliant route to one or two hires, and for a single urgent role that speed is real.
Choose Connext when the function is going to last and you want a team rather than a headcount line.
AI payroll software is fast, cheap and accurate on work that repeats, and nothing here argues otherwise: for standardized payroll, automation wins.
It runs into trouble at the exception — the case that does not match the rule, the employee with a question, the regulator asking why. Software raises an alert; a person resolves it. The hybrid model is automation for the volume and specialists for everything it flags.
Payroll software is excellent at the repeatable part, it never gets tired, and it does not need managing.
Choose Connext when the exceptions are what actually cost you time, and someone has to answer for them.
These two get confused constantly, and the distinction is about ownership rather than about people. In a managed BPO the vendor owns the outcome and reports on KPIs. In staff augmentation you own the outcome, and the people work inside your systems.
Neither is better in the abstract. A BPO makes sense when the process is standardized end to end and you want it off your desk. Augmentation makes sense when the work needs your context and your judgment to be done properly.
A managed BPO is a clean answer when a process is settled and you would rather buy the result than run it.
Choose Connext when you want the result and the control, at the same cost base.
A PEO and an EOR both take HR work off your hands, but they start from different places. A PEO co-employs your staff and requires you to have a registered entity in that country. An EOR is the legal employer, so you need no entity at all.
That single requirement decides most cases, and the two are not rivals: if you already run a PEO, Connext can staff alongside it.
A PEO works well if you already have a registered entity where your people will sit, and want to keep it.
Choose Connext when you would rather not stand up an entity at all, or want offshore teams alongside the PEO you already have.
Contingent labor solves a capacity problem: you need hands for a while, an agency sends them. The price of that speed shows up in the markups and in who you actually get.
Connext vets for the specific role and then keeps the person — 97% quarterly retention, against the high turnover that defines contingent staffing. When work needs context, someone who leaves in four months never accumulates any.
Contingent labour places people quickly, and when a spike is genuinely short that speed is worth paying for.
Choose Connext when the work outlasts the spike, and turnover starts costing more than the markup ever did.
A staffing agency finds you a candidate and steps back. That is the service, and when all you need is to fill a seat on your own payroll, it is enough.
An employer of record does not step back. It stays on the contract, carries the compliance, runs payroll and keeps HR in place for as long as the person works with you. That is the difference between paying a placement fee and having an operating partner.
A staffing agency knows how to find people, and if you want them on your own payroll that is exactly the service you need.
Choose Connext when you would rather not carry the employment, the HR and the compliance yourself.
Traditional BPO is what most people mean by outsourcing: you hand a process to a vendor, the vendor runs it, and you receive reports. It is a legitimate model and for some work it is the right one.
Co-sourcing changes exactly one thing — who is in charge. The team is still offshore and still employed by us, but you set the priorities, you talk directly to the people doing the work, and you measure them. The retention gap is the number worth staring at: roughly 40% annual attrition on the traditional side against under 5% quarterly here.
Traditional BPO is a sound answer for high-volume, standardized work, and handing it over is less effort than managing it.
Choose Connext when you want to run the operation yourself, with the same offshore cost base and people who stay.
Independent contractors are the fastest way to get help, and for short, self-contained work they are often the correct answer.
What they are not is employed. No payroll, no benefits, no HR and no legal compliance sit behind a contractor — those stay with you, along with the misclassification risk if the relationship starts to look like employment. Connext is the formal employer of record, which is the entire substance of the difference.
Contractors are the fastest way to get a short, clearly defined piece of work moving, with no structure to set up.
Choose Connext when the work repeats and somebody has to be the legal employer.
Upwork is a marketplace, and for project work it is hard to beat: post, pick, start. What it leaves with you is the part people tend to find out about later.
On a marketplace you are the employer in everything but name. HR, compliance, SOC 2, equipment and retention all stay on your side, and the platform takes up to 10% on top. Connext charges a transparent monthly fee with no platform cut and carries that weight — but it is built for ongoing full-time roles, not one-off contracts.
Upwork is hard to beat for a project with an end date, and the marketplace is deep.
Choose Connext when the role is permanent and the compliance is yours to answer for.
Fiverr sells gigs: someone you will never meet does a defined task for a fixed price, fast. For that, it works.
The comparison only gets interesting when the work stops being a task. A gig comes with no employer of record, no payroll, no HIPAA or SOC 2, no managed equipment and no one to escalate to. Connext takes about 21 days to place a vetted person — slower than browsing gigs, and then that person stays.
Fiverr is genuinely useful for something small and one-off, and nobody is pretending otherwise.
Choose Connext when the work is ongoing, or anything confidential passes through it.
Rippling is excellent software, and it does not claim to be a staffing partner. It will not recruit anyone for you.
That makes this comparison unusually clean. Rippling administers payroll and benefits for people you already employ. Connext finds the people, acts as their legal employer of record, provides a secure office and IT, and gives you a U.S.-based manager. The overlap between the two is smaller than the category names suggest.
Rippling is a strong system for running a workforce you have already hired, and it does that job well.
Choose Connext when finding the people and keeping them is the part that is not solved yet.
Solvo places roles in Latin America, and for a US company that wants same-timezone coverage that is a genuine advantage. Connext staffs LATAM too, alongside the Philippines and India.
Where the two diverge is in what you are actually buying. Solvo is closer to role-based placement. Connext builds the operation underneath it: the team, the manager, the facilities and the employer of record. One fills a seat, the other runs a function.
Solvo can place a Latin America hire quickly, and they know that market.
Choose Connext when you want the training, the facilities and the retention handled around that hire, not just the hire.
Lean Group does general outsourcing, and it does it broadly. Connext is deliberately narrower: teams built to your KPIs and your tech stack, in a handful of industries we work in repeatedly.
The practical difference is predictability. Connext commits to 30 days or less to stand up a team and includes a U.S.-based client success manager. With Lean Group the setup time varies by project and that contact is not standard.
Lean Group is a capable generalist partner with a broad service range.
Choose Connext when you want published retention figures and a defined implementation before you commit.
MicroSourcing is a large Philippines provider with its own delivery centers, and that phrase is the whole comparison: your team sits in their building, on their setup. A Connext team works inside your systems, your tools and your reporting lines.
The second difference is certification. Connext is SOC 2 certified and HIPAA-compliant. MicroSourcing publishes ISO 27001 and does not specify SOC 2 — if you are in healthcare or financial services, that gap is the entire conversation.
MicroSourcing runs a solid operation from its own centers, and its ISO 27001 certification is real.
Choose Connext when you want the team embedded in your systems and your hours, rather than run from theirs.
TOA Global is built for accounting firms. If bookkeeping is the only thing you will ever outsource, that specialization is an advantage rather than a limitation — they know the work and the profession.
The comparison only starts to matter when you outgrow it. Connext covers accounting plus healthcare, customer support, IT, recruiting and operations inside one operating model, across the Philippines, Colombia, Mexico, the United States and India.
TOA Global knows accounting hiring, and for a CPA firm that focus genuinely counts.
Choose Connext when the roles reach past accounting, or you want one partner across several functions.
Emapta and Connext sell something that sounds identical: offshore teams that answer to you. The difference shows up in how the team gets built — Emapta works from a more templated model, Connext builds to your workflows, KPIs and tech stack.
Where it gets concrete is in what each company is willing to publish. Connext puts its client retention (98%+) and its setup time (30 days or less) in writing. Emapta publishes neither, so you are comparing a number against a promise.
Emapta offers real breadth across many markets, and that reach is an advantage.
Choose Connext when you want the retention and cost figures in front of you before you sign anything.
TaskUs is a customer-experience specialist, and at CX, content moderation and trust & safety it is genuinely strong. That focus is also the trade-off: the delivery model is standardized, built to scale one kind of work extremely well.
So this comparison decides itself on scope. If you are buying a large CX operation, their machine is built for it. If you need a team embedded across finance, healthcare or back office, reporting into your own managers, that is a different product.
TaskUs has run large-scale customer experience a thousand times, and it shows in how they do it.
Choose Connext when you want that standard without buying at that scale, and a team that answers to you.
Cloudstaff is a Philippines-based offshore staffing provider, and it is good at what it does. But it staffs roles from one country, on its own model. Connext builds the team around your workflows and can source from the Philippines, India or Latin America.
Two things decide this one: where your people are allowed to sit, and who picks up the phone when something breaks. Every Connext engagement includes a U.S.-based client success manager; with Cloudstaff that contact is offshore.
Cloudstaff is well established in the Philippines and places roles cleanly.
Choose Connext when you want more than a placement: the training, the tools, and the people staying.
Deel is not a staffing company. It is compliance software: it will employ and pay someone almost anywhere in the world, and it does that very well. What it will not do is find that person for you.
So the real question is not Connext or Deel — it is whether you already have the talent. If you do, Deel handles payroll and compliance and you are done. If you do not, someone still has to recruit, vet, house and equip that team, and that is the part Connext owns.
Deel is excellent at employing someone compliantly in almost any country, and that is not a small thing.
Choose Connext when finding that person, training them and keeping them is the actual problem.

Outsourcing is not one thing. The industry sells the same offshore team under half a dozen arrangements, and the names for them blur together: BPO, staff augmentation, EOR, co-sourcing. What separates them is not the work being done. It is who employs the people, who directs them day to day, and who carries the risk when something goes wrong. Connext sits on one side of that line: we recruit and employ the team, and you run it.
So here is that difference on one arrangement instead of in the abstract. A twelve-person offshore back-office team, the same people doing the same work, bought two ways. Drag the handle to move between them. Every value is a published row, not a simulation.
See all eight models →MANAGEMENT
CONTRACT & COST
PEOPLE
COMPLIANCE
MANAGEMENT
CONTRACT & COST
PEOPLE
COMPLIANCE
Co-sourcing, staff augmentation, EOR, PEO, contractors, a staffing agency, payroll software. Eight of them sit on one axis, criterion by criterion, so you can see where two approaches part company — including the criteria the other side wins.
Compare the models →Every comparison we publish, grouped by what it settles. Each one links to the full article.
Don't take our word for it.
Hear from the companies that made the switch and never looked back.
