Customer Support Services
We provide organizations easily scalable, dedicated, offshore teams in finance and accounting.
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Get a dedicated team in 21 days, keep 98% of them, and pay 70% less than hiring locally—while maintaining full operational transparency and cultural alignment.
We use AI and industry knowledge to find candidates fast, building your team in just 21 days on average.
With entities worldwide, we access the top 1% of talent and guide you to the best location or build multi-site teams.
We have over ten years of successful operations and industry experts on our team to ensure your success.
Connext provides employee equipment, secure global facilities, and never stores your data offshore.
TRUSTED BY 200+ COMPANIES ACROSS 7 INDUSTRIES
200+
companies served
10+
years in global staffing
98%+
client retention
80%
annual team retention
4
delivery countries
“No one performs to Connext’s level among the four outsourcing companies we tested.”
Senior Business Strategist, Transportation Company
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How We Support
Your Team
Six functions covered by one dedicated team — recruited, trained and co-managed with you, not handed off to a shared pool.
99.2%
UPTIME
24/7 Inbound Support
Handle volume across every time zone, without a queue backlog on handoff.
<2 min
AVG. RESPONSE
Live Chat Support
Real-time customer engagement on web, staffed to your traffic curve.
Omnichannel Support
Technical Support
IT Help Desk built for enterprise ticket volume.
Quality Assurance
Call monitoring, audit reports and coaching programs.
Specialized Roles
Billing, Account Managers, Technical Specialists.
Dedicated agents in English and Spanish, working inside your systems and answering to your goals.
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Customer success that never feels outsourced
Give every account a customer success pro who knows your product, works in your CRM, and speaks as your company.
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A dedicated help desk team that answers to you
Tier 1 and Tier 2 support across tickets, live chat, email and phone, for SaaS, IT services, telecom and fintech companies.
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Zendesk staffing that keeps every ticket moving
Hire a Zendesk admin, support agents and QA analysts who work full time in your instance, on your macros, and during your customers' hours.
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Hire virtual assistants, earn back your team's hours
Dedicated professionals who work only for you, inside your inbox, CRM, help desk and calendar. You choose who joins.
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Dedicated finance and accounting teams, built offshore to extend yours.
AP specialists, invoice processing, approval routing, vendor payments, and reconciliations.
AR specialists, billing, cash application, collections follow-up, and aging reports.
Bookkeepers, transaction coding, bank and credit card reconciliation, and month-end close support.
Staff accountants and senior accountants, general ledger, journal entries, and financial statement prep.
Financial analysts, budgeting, forecasting, variance analysis, and management reporting.
Controller-level oversight, close management, and accounting policy.
Dedicated support teams that extend your hours and handle volume without adding US headcount.
Customer service representative, remote call center representative, chat support agent, email support agent, bilingual customer support representative, customer success manager, team leader.
Helpdesk / IT support L1, service desk L2, desktop support technician, application support analyst, service desk manager.
Marketing specialist, content writer, SEO specialist, video editor / graphic designer, marketing data analyst.
Software developer, front-end developer, back-end developer, Python developer, data engineer, QA engineer.
Data entry specialist, document processing clerk, invoice entry clerk, order entry specialist, administrative assistant.
Trained revenue cycle staff so claims, denials and AR keep moving.
Insurance verification, prior authorization, coding, billing, and collections.
Scheduling, referral coordination, patient communication, and contact center support.
Virtual nursing, care coordination, and remote patient monitoring support.
Credentialing, primary source verification, payer enrollment, and recredentialing.
IT help desk, EHR analysts, application support, and system support.
See how a behavioral health billing company scaled from 37 to 66 facilities with strong reimbursement, compliance, and quality performance.
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Build offshore teams for order processing, invoicing, picking tickets, and accounting support. Scale your food distribution business faster.
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See how a U.S. IT company replaced a costly contractor with a structured offshore service desk — starting with just two hires. Download the case study.
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