Customer Support Services

Customer support services

We provide organizations easily scalable, dedicated, offshore teams in finance and accounting.

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How we work

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Scale customer support without sacrificing control


Get a dedicated team in 21 days, keep 98% of them, and pay 70% less than hiring locally—while maintaining full operational transparency and cultural alignment.

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Easilyscalable

We use AI and industry knowledge to find candidates fast, building your team in just 21 days on average.

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Multi-countryoperations

With entities worldwide, we access the top 1% of talent and guide you to the best location or build multi-site teams.

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Experience

We have over ten years of successful operations and industry experts on our team to ensure your success.

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Datasecurity

Connext provides employee equipment, secure global facilities, and never stores your data offshore.

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Why Connext is different

TRUSTED BY 200+ COMPANIES ACROSS 7 INDUSTRIES

200+

companies served

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10+

years in global staffing

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98%+

client retention

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80%

annual team retention

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4

delivery countries

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“No one performs to Connext’s level among the four outsourcing companies we tested.”

Senior Business Strategist, Transportation Company

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Great Place To Work Certified badge for October 2024 to October 2025, with PH designation, in red and blue.
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How We Support

Your Team

Six functions covered by one dedicated team — recruited, trained and co-managed with you, not handed off to a shared pool.

99.2%

UPTIME

24/7 Inbound Support

Handle volume across every time zone, without a queue backlog on handoff.

<2 min

AVG. RESPONSE

Live Chat Support

Real-time customer engagement on web, staffed to your traffic curve.

Omnichannel Support

Phone, email, chat and social in one unified queue.

Technical Support

IT Help Desk built for enterprise ticket volume.

Quality Assurance

Call monitoring, audit reports and coaching programs.

Specialized Roles

Modern customer experience offshoring solutions for each customer support services function

Call Center
Customer Success
Help Desk
Zendesk Staffing
Virtual Assistants
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A bilingual call center team that works for your company

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Dedicated agents in English and Spanish, working inside your systems and answering to your goals.

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Customer success that never feels outsourced

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Give every account a customer success pro who knows your product, works in your CRM, and speaks as your company.

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A dedicated help desk team that answers to you

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Tier 1 and Tier 2 support across tickets, live chat, email and phone, for SaaS, IT services, telecom and fintech companies.

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Zendesk staffing that keeps every ticket moving

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Hire a Zendesk admin, support agents and QA analysts who work full time in your instance, on your macros, and during your customers' hours.

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Hire virtual assistants, earn back your team's hours

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Dedicated professionals who work only for you, inside your inbox, CRM, help desk and calendar. You choose who joins.

 lo que veo que hay que cambiar son las fotos

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Finance and accounting

Dedicated finance and accounting teams, built offshore to extend yours.

Accounts payable

AP specialists, invoice processing, approval routing, vendor payments, and reconciliations.

Accounts receivable and collections

AR specialists, billing, cash application, collections follow-up, and aging reports.

Bookkeeping

Bookkeepers, transaction coding, bank and credit card reconciliation, and month-end close support.

Accounting

Staff accountants and senior accountants, general ledger, journal entries, and financial statement prep.

Financial analysis

Financial analysts, budgeting, forecasting, variance analysis, and management reporting.

Controller

Controller-level oversight, close management, and accounting policy.

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Support and operations

Dedicated support teams that extend your hours and handle volume without adding US headcount.

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Customer service

Customer service representative, remote call center representative, chat support agent, email support agent, bilingual customer support representative, customer success manager, team leader.

Service desk

Helpdesk / IT support L1, service desk L2, desktop support technician, application support analyst, service desk manager.

Marketing

Marketing specialist, content writer, SEO specialist, video editor / graphic designer, marketing data analyst.

Developer / software engineer

Software developer, front-end developer, back-end developer, Python developer, data engineer, QA engineer.

Data entry

Data entry specialist, document processing clerk, invoice entry clerk, order entry specialist, administrative assistant.

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Healthcare services

Trained revenue cycle staff so claims, denials and AR keep moving.

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Revenue cycle management

Insurance verification, prior authorization, coding, billing, and collections.

Patient access and engagement

Scheduling, referral coordination, patient communication, and contact center support.

Clinical and care coordination support

Virtual nursing, care coordination, and remote patient monitoring support.

Provider credentialing and enrollment

Credentialing, primary source verification, payer enrollment, and recredentialing.

Healthcare IT and EHR support

IT help desk, EHR analysts, application support, and system support.

Frequently asked questions

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How does Connext's recruiting process work?
Connext handles sourcing, screening, and first-round interviews on your behalf using AI-enabled tools and a database of over 10,000 candidates. The process is tailored to your role requirements with an average time to hire of just 21 days.
What equipment does Connext provide to team members?
Connext provides employee equipment and secure global facilities, and never stores your data offshore.
What does a Connext Service Delivery Manager do?
Every client gets a dedicated Operations Manager who runs weekly reviews and manages performance proactively, so your offshore team is co-managed rather than left on its own.

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Is Connext certified for data security compliance?
Yes. Connext operates under a SOC 2 Type II attestation covering all four delivery centers, handles protected health information under signed Business Associate Agreements for HIPAA, follows GDPR-ready processes, and is registered with the Philippines' National Privacy Commission. Information security management and card payment workflows follow controls aligned with the ISO 27001 and PCI DSS standards.

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What does Connext handle as an Employer of Record?
You manage performance, we manage the paperwork. Connext is the legal employer in-country and takes care of contracts, payroll, benefits and local compliance.

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What does the Contractor Transitions service involve?
If you are already working with independent contractors, Connext transitions them into a compliant, fully supported offshore team without losing the people you already trust.
Where are Connext's offices located?
Connext operates offices in the Philippines, Colombia, Mexico and India.
Do I need to already have staff to get started with Connext?
No. Most clients start from zero: Connext recruits, hires and onboards the team for you, and you keep control of how they work. If you already have contractors or staff in place, we transition them instead so you do not lose the people you trust.
What security measures are in place at Connext facilities?
Teams work from more than 50,000 sq ft of secure, purpose-built workspace with 24/7 managed IT support, secure VPN access and full technology integration.

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What kind of support is available after my team is up and running?
Your Operations Manager stays with the account, running weekly performance reviews and retention management that keeps annual attrition around 20% versus a 50% industry standard.

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Teams we can help you build
Every client receives the full suite of Connext outsourcing services, enabling you to easily build and manage your offshore team
Financial services
Business operation support
AI Staffing
Customer support services
IT and development
Healthcare support
Sales and marketing

Our case studies

Scale behavioral health revenue cycle operations without compromising quality

See how a behavioral health billing company scaled from 37 to 66 facilities with strong reimbursement, compliance, and quality performance.

Find out more

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Scaling Order Processing and Accounting Support for a Hawaii-Based Food Distributor

Build offshore teams for order processing, invoicing, picking tickets, and accounting support. Scale your food distribution business faster.

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They Were Already Offshoring. It Just Wasn't Working

See how a U.S. IT company replaced a costly contractor with a structured offshore service desk — starting with just two hires. Download the case study.

Find out more

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