The article discusses top BPO companies in Baguio that organizations may consider when outsourcing services in the Philippines.
Top Business Process Outsourcing (BPO) Companies in Baguio
Baguio is a highly urbanized city in the Cordillera Administrative Region. The city serves as the regional center of the Cordillera Administrative Region.
The city’s population as determined by the 2020 Census was 366,358. This represented 20.38% of the total population of the Cordillera Administrative Region.
As of 2024, Baguio City ranks 12th overall and 4th most improved among 33 highly urbanized cities in the country in the Cities and Municipalities Competitiveness Index (CMCI).
Here are top BPO companies in Baguio:
Syner G Outsourcing Inc.
https://www.synergbpo.com/
Syner G Outsourcing Inc., is a business process outsourcing company established in Baguio on October 29, 2008. The company has 300+ employees and provides inbound and outbound call center services and campaigns to industries such as Automotive, Home Improvement, Healthcare, Franchise, and Media.
Syner G Outsourcing Inc. is located at #2 Lower Ground Floor, Upper, Bokawkan, Baguio, 2600 Benguet.
New Media Services
https://nms.ph/about
New Media Services was established here in the Philippines in 2011. The company provides business process outsourcing services focused on IT Services such as Design and Programming. The company achieved PEZA Accreditation in 2013. Since then it has extended services to all back-end Information Technology services.
New Media Services – Philippines is located at Staffhouse Road BCEZ-PEZA, Loakan Rd, Baguio, 2600 Benguet.
Sitel
https://www.sitel.com/
Sitel Group is a customer experience (CX) solutions business process outsourcing provider with 90,000 employees across locations in 40 countries, serving 27 countries in 48 languages.
Sitel Philippines was established in 2000. The company operates in 20+ sites with 37,000+ associates. Sitel Group in the Philippines has 15+ hubs and 40,000+ associates. Among Sitel’s CX solutions are Learning as a Service, Team Collaboration Tools, Omnichannel Hub, Intelligent Automations, Customer Care, Multilingual Customer Support, Chat & Messaging Services, Security & Fraud Detection, Customer Insights, Predictive Analytics, Conversational AI and Digital Agents.
Sitel Baguio was established in 2004 and supports over 5,000 associates across four sites.
Three of which (Sitel Baguio 1, 2 & 3) are located in Baguio City Economic Zone, Loakan Road, Peza Complex, Loakan, Baguio. Its newest site, Sitel Baguio Cyber, is located at SM Cyber Baguio Annex Building, Upper Harrison Road, Baguio City.
Teleperformance
https://teleperformance.com/
Teleperformance is a global customer experience management, business process and customer service provider of Digital CX and AI, CX Management, Analytics and Consulting, Security, and Specialized Services. The company serves 170 countries and has 420,000 employees worldwide. Teleperformance has centers in Europe, the Americas, Africa and Asia.
Teleperformance Philippines was established in 1996. The company offers customer care, technical support, customer acquisition, consulting and analytics, business service solutions, and other high-value specialized services.
The Teleperformance Baguio site is located at LG/F SM Fiesta Strip, Harrison Road, Baguio, Benguet.
Emapta
Emapta is an offshoring services provider established in 2010. provides dedicated teams to industries such as Finance & Accounting, Information Technology, Retail & Ecommerce, Healthcare, Sales & Marketing, Development, Recruitment, Education, Back-office, Engineering & Construction, Hospitality, and Legal Services.
Emapta operates in 14 offices across the Philippines and Sri Lanka. In Makati, Philippines,
Emapta is located in 3 sites namely, Emapta Jaka Building Makati (2nd Floor & 7th Floor, 6780 Building, 6780 Ayala Avenue, Makati City 1226), Emapta PNB Building Makati (4th Floor & 5th Floor, PNB Makati Bldg., 6754 Ayala Avenue, Makati City), and Emapta BDO Equitable Tower Makati (4th Floor, BDO Equitable Tower, 8751 Paseo de Roxas, Bel-Air Makati City 1226).
Emapta – PCB, Baguio is located at 5th floor, Pilando Center, 254 Magsaysay Ave, Baguio, 2600 Benguet.
Concentrix
www.concentrix.com
Concentrix is a business process outsourcing services provider of CX Consulting and Design, Digital CX Operations, and Digital CX Technology that serves industries like Automotive, Banking & Financial Services, Consumer Electronics, Energy & Public Sector, Healthcare Services, Insurance, Media & Communications, Retail & eCommerce, Technology, and Travel, Transportation & Tourism. The company had approximately 270,000 full-time employees in 2020, with 57,000 based in the Americas, 185,000 based in Asia-Pacific, and approximately 26,000 based in EMEA.
The revenue of Concentrix for the twelve months ending May 31, 2022 was $5.968B, a 15.04% increase year-over-year. The company’s annual revenue for 2021 was $5.587B, a 18.38% increase from 2020.
Concentrix Baguio is located at AyalaLand Technohub, Building A, John Hay, Ordonio Dr, Baguio, Benguet.
Photo by Mio Advincula
Metro Manila BPO Hub (Connext)
Deepen your understanding of the BPO landscape in the Philippines. Visit our blog for an in-depth look at the Top Business Process Outsourcing (BPO) Companies in Makati Metro Manila, offering a metropolitan perspective, and ideal for those companies that prefers to operate within the big city like Manila.
One of the BPO companies you would find there in Metro Manila Makati is Connext; a BPO company that operates under the EOR model, where HR, compliance and onboarding will be handled by them, while you focus on your business.
In addition to this, you will be working with a manager/specialist who will handle your company’s day-to-day operations through a co-management model. Connext’s dedicated teams are not the typical offshore vendor employees; they will be embedded in your business’ workflow, working seamlessly with your internal teams.
Work with peace because Connext boasts SOC-2 certification and HIPAA compliance, providing a safe, organized and guarded offshoring process. Find out more about our talents in the Philippines.
Baguio’s BPO industry punches above its size. With a skilled workforce, growing infrastructure, and a mix of global and boutique providers, it offers real alternatives to Metro Manila outsourcing, but organizations that prefer to outsource in Manila, Connext is there to cater to their offshoring needs.
Frequently Asked Questions
1. How does Baguio compare to Metro Manila as a BPO location?
Baguio offers lower operational costs, less congestion, and a highly educated workforce drawn from universities in the region. While Metro Manila has greater scale, Baguio is increasingly competitive for mid-sized outsourcing engagements.
2. What industries are best served by BPO companies in Baguio?
Baguio BPOs serve a broad range of industries including healthcare, automotive, retail, finance, IT, and legal services, making it suitable for both voice and non-voice outsourcing needs.
3. What is the difference between a traditional BPO vendor and an embedded team model?
A traditional BPO vendor manages a shared pool of agents across multiple clients. An embedded team model, like what Connext offers, places dedicated staff directly into your workflows, operating as an extension of your internal team rather than an outsourced unit.
4. Are there PEZA-accredited BPO facilities in Baguio?
Yes. Baguio has PEZA-accredited zones, including the Baguio City Economic Zone in Loakan Road, where several BPO providers operate. PEZA accreditation offers fiscal incentives that can benefit both the BPO provider and, indirectly, their clients.
