Employer of record
Payroll, benefits, and legal compliance for your offshore team
Customer Service
 Partnering with Connext means gaining
a trusted ally committed to driving customer loyalty,
improving retention, and enabling your business
to focus on its core objectives.
The Connext Difference
Easily Scalable
Multi-Country Operations
Experience
Data Security
CONNEXT CULTURE
With Connext you’re not just getting outsourced labor; you’re gaining an employee supported by the entire Connext family, who is invested in personally and professionally for long-term success.
Modern customer experience outsourcing solutions for each customer service function
Connext builds a dedicated team to provide and assist customers’ needs and meet their demands 24/7 through responsive, quality customer service support.
Customers demand fast, responsive yet excellent customer service. Live Chat is an important aspect of comprehensive customer service support when addressing urgent customer demands such as resolutions, FAQs, or product inquiries.
Live Chat Support teams undergo a comprehensive and meticulous training process to ensure key skills are adopted. Train the agents on your systems and processes and adjust based on customer feedback.
Experienced IT Help Desk Support Specialists can provide expert technical customer service outsourcing support troubleshooting and configuration support for computer systems, hardware, and software application issues. Technical Support Specialists have attention to detail, availability, and proper technical expertise.
Today, there are several data-driven communication channels that customers access to engage, communicate and interact with a business.
Connext Global Solutions provides personalized customer service across customer channels. Customer Service Specialists provide customer service in social media platforms, in-app messaging, phone call, e-mail, live chat, chatbots, FAQs, or resource centers.
Connext Global Solutions is equipped with secure state of the art monitoring and technology and industry-leading digital security systems and processes to support cloud-based connectivity platforms and systems to ensure seamless operations.
The company is fully capable to support current operating systems and software and ensures seamless integration and deployment of these software across our servers. This allows you to have a smooth delegation of inhouse operations to a customer service outsourcing provider.
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Our Services
Every client receives the full suite of Connext outsourcing services,
enabling you to easily build and manage your offshore team
Frequently asked questions
What makes Connext different as a business process outsourcing company?
Connext is different than a typical outsourcing firm because we allow clients to start at any size and scale as they see fit. We customize our services to individual client needs and execute with unparalleled reliability and quality. We are built on a co-management model that retains training and quality control with the client, while we execute in HR and Operations.
What is the minimum team size?
Typical outsourcing firms require minimum commitments of 5 to 50 employees. At Connext, we allow clients to start with as little as 2 full-time employee and scale as they see fit.
How is my information protected when using an offshore team?
We protect your data by providing all employee equipment and making sure that no information is stored on our servers. All of our clients use virtual desktop software and/or web-based systems. In addition, we conduct background checks of all of our employees.
In office, we have biometric security, 24/7 IT support, physical security, and paperless office space.
Is there a contract?
Our agreements are month-to-month with a 30-day termination period. We understand that the needs of your business will change, grow and adapt. For this reason, we have flexible terms that can grow with your organization.
What is the process to building my offshore team?
We try to make the process of building an offshore team as easy as possible for our clients. The time usually differs based on complexity and time of the project but the general process is as follows:
- Discovery (Day 1)
- Operations Consultation (Day 2)
- Recruitment (Day 3-14)
- Decision (Day 14-21)
- Onboarding (Day 14-30)
Contact our team today for more details!
