Employer of record
Payroll, benefits, and legal compliance for your offshore team
High Level Management Support
Connext provides trained and experienced Service Delivery Managers for every client. Our managers help the client manage the day-to-day activities of the team and ensure ongoing team success.
- 50:1 Maximum Employee to Manager Ratio
- Oversight by industry aligned US VPs
- Managers touch base with employees daily and work together with clients to ensure high performance of the teams
- Managers handle all HR related issues and act as your fractional country manager
- Rigorous manager selection process
- Ongoing Connext University and Manager Training Programs
- Managers carefully assigned based on client specific time zone and function
- 35:1 manager ratio
With a manageable 35:1 ratio at Connext, managers have a more cohesive and efficient team dynamic, enabling a more direct, detailed, and high level support. You can ensure that managers have enough time and attention to coach, mentor and support each of your team members, while also effectively delegating tasks to them. - Uptime Monitoring system
Connext allows you to keep track of your team’s uptime and downtime, both in the office and remotely. By monitoring these uptime and downtime metrics, you can identify patterns and trends in your team’s work habits, and adjust your expectations and feedback accordingly. - 24/7 Connext Operations Center
The Connext Operations Center provides 24/7 support, helping you and your team overcome any technical or operational support whenever you need it. Whether it’s a software or hardware issue, a network outage, or a security breach, the Connext Operations Center is always ready to assist you with proper technical knowledge, assistance, fault resolution and proper documentation of technical and process concerns. With a 24/7 operations center, you can minimize the impact of any issues on your team’s productivity and quality of work.
How we select and assign
Connext hires the top management talent in the offshoring industry
Selection and Integration Process
Assignment Process: Managers are assigned based on client specific needs
Operations Manager Responsibilities
- Recruiting
- Communication
- Onboarding
- Management
- Human Resources
- IT Support (level 1)
- Contractor Management Team
- Opening new positions based on Customer job descriptions
- Conducting operations interviews
- Endorsing potential candidates to Customer point of contact
- Participating in interviews and gaining Customer feedback
- Facilitate recurring business reviews with Customer
- Be available to address and resolve any and all Customer issues
- Extending candidate job offers
- Coordinating delivery of candidate equipment
- Creation of Contractor specific credentials
- Conducting Contractor specific New Hire Orientation
- Managing time off requests
- Monitoring overtime requests
- Measure and reporting key performance indicators as instructed by Customer
- Conducting performance improvement plans and coaching for assigned employees as instructed by Customer
- Administer human resources processes according to country specific labor regulations and Contractor policies and procedures
- Administer employee discipline
- Issue corrective action plans for formal actions to Contractor employees
- Monitor assigned employee attrition risks and proactively address issues
- Conduct employee engagement and team building activities with assigned employees
- Coordinate employee incentives and bonuses as instructed by Customer
- Troubleshooting employee hardware issues
- Procuring and delivering replacement equipment
- Executing business continuity plans for assigned employees
- Monitoring employee up time
- Conduct random audits on assigned employee workstations
- Management consulting
The Ultimate End-to-End Experience
Tailored Solutions
Leadership
Seamless Operations
Exceptional Facilities
Frequently asked questions
How does Connext's recruiting process work?
Connext handles sourcing, screening, and first-round interviews on your behalf using AI-enabled tools and a database of over 10,000 candidates. The process is tailored to your role requirements with an average time to hire of just 21 days.
Can Connext recruit for specialized or cross-functional roles?
Yes. Connext fills roles across financial services, customer service, healthcare, back office, IT and development, and marketing, whether you need a single specialist or an entire department.
What does Connext handle as an Employer of Record?
Connext acts as the legal employer for your offshore team, managing payroll, taxes, benefits, HR support, and local labor law compliance in countries like the Philippines and Colombia, so you can build an international team without setting up your own legal entity.
How much can I expect to save compared to hiring locally?
Clients typically save around 70% compared to equivalent local wages in Western markets. Monthly all-in rates start at $1,800 per person depending on the role, and you can start with as few as two employees.
What does a Connext Service Delivery Manager actually do?
Your dedicated SDM handles day-to-day team oversight, HR matters, onboarding, performance reporting, and Level 1 IT support, serving as your on-the-ground country manager. Connext maintains a 35:1 employee-to-manager ratio to ensure hands-on, responsive support.
Where are Connext's offices located?
Connext operates offices in Angeles City, Davao City, and Manila in the Philippines, and Bogotá in Colombia, with over 50,000 sq. ft. of workspace and 500+ available seats across all locations.
What security measures are in place at Connext facilities?
All offices feature biometric door access, clean desk policies, locker rooms for personal electronics, redundant internet and power, and 24/7 on-site IT support. Private rooms are available on request for teams with heightened confidentiality needs.
What equipment does Connext provide to team members?
Each team member receives a desktop computer (16GB RAM), two 24-inch monitors, keyboard, mouse, headset, Windows OS, and antivirus software. Configurations can be customized to your technical requirements.
Is Connext certified for data security compliance?
Yes. Connext holds a Type 2 SOC 2 certification with independently audited controls across security, availability, confidentiality, and privacy, applied consistently across all operations and facilities.
What does the Contractor Transitions service involve?
Connext converts your existing independent contractors into full-time employees under its Employer of Record model, handling all legal, HR, payroll, and compliance aspects of the transition. Team members gain access to benefits and legal protections, while you reduce misclassification risk and improve workforce stability.
Do I need to already have staff to get started with Connext?
No. Connext can recruit, hire, onboard, and manage your team from the ground up. Clients can engage Custom Recruiting, EOR, Co-Management, Facilities, and IT Security as a fully integrated package from day one.
What kind of support is available after my team is up and running?
Connext provides a 24/7 IT Operations Center, uptime monitoring for all employee equipment, daily manager check-ins, and ongoing HR and compliance support. Clients also have access to recurring business reviews with their Service Delivery Manager to ensure team performance stays on track.
Certified Excellence Across the Globe
Great Place to Work Philippines 2025
INC 5000 Fastest Growing Companies
Great Place to Work Certified Colombia
Great Place to Work Certified Philippines
Top BPO Companies in the Philippines
Top Accounting Outsourcing Company 2023
Top Medical Billing Company Philippines 2023
Top Customer Support Outsourcing Company Philippines 2023
Top Inbound Call Center Service Philippines 2023
Top Back Office Outsourcing Company Philippines 2023
Sprout Best Workplace Culture 2023
OA500 Global Outsourcing Firm Index TOP500 2024
Entrepreneur Of The Year Pacific Southwest winners and finalists
