How a high growth fintech company built high quality customer service support offshore

Discover how Connext helps clients build adaptive and flexible teams in the Philippines to help them thrive in any economic environment. What does this client do? This client is a Fintech company that provides instant income and employment verifications for US Employees. What team was built and what do they do? The client wanted to build an outbound customer service team to help them with verifying employee incomes. Connext recommended hiring a team of senior customer service representatives with relative industry experience to take on the tasks. The team currently:

• Comprises of 34 Full time employees, with one working team leader
• Conducts outbound outreach to verify employee income
• Consistently outperforms teams in the US performing similar functions
• Is forecasted to grow to more than 50 employees by the end of the year
• Works in a dedicated, sterile office space where productivity is maximized

How much does the client pay for each team member? The client pays a total of $2,000 per month per team member. This rate includes the employee salary, benefits, recruiting, insurance, office space, co-management support, employee engagement, and more. What benefits has the client seen since building a team with Connext? By building a customer service support team with Connext, the client has been able to reduce cost structure while maintaining the productivity they need to exceed their growth goals. By having a team in another country, they have also been able to create a more robust business continuity plan that will scale with them as they continue to get funding and grow their business. The client has continued to receive awesome reviews from their partners and customers about the output of the Connext team. All Connext contracts are month to month so it has been an incredibly low risk, high reward scenario for the client. Learn more about outsourcing IT and development services to Connext. Need to build a team like this too? When you need to build highly effective, cross functional teams in the Philippines, reach out to Connext. We are more than just an outsourcing company and help companies create the value of their own offshore subsidiary at any scale. We have helped clients fill roles in customer service, accounting, back office support, sales and marketing, healthcare, IT and engineering, and much more, all at 70% less than local wage rates. Fill out this quick form for a free proposal, or set up a call with one of our consultants to get started. Uncover the secrets to building high-quality customer service for your Fintech company. Visit our blog to see how reliable tax services can play a pivotal role in your offshore growth strategy.