The article discusses some of the top business process outsourcing (BPO) companies in Davao.
Top Business Process Outsourcing (BPO) Companies in Davao
The Davao region has a 5.9 percent GDP growth above the national level as of 2021.
If you are planning to outsource services to Davao, here are top outsourcing (BPO) companies in the region:
Alorica
Alorica is a leading customer experience (CX) provider that serves 250+ clients in industries such as FinTech, Gaming, Health & Lifestyle, Subscription, and Tech and manages 2 billion customer interactions annually, including 22M Robotic Automation Transactions and 55M Back Office Interactions. The company has 100K+ employees in 16 countries.
Alorica has been recently named a leader in the Gartner® 2022 Magic Quadrant™ for Customer Service BPO.
Alorica Philippines has service centers in Makati, Quezon City, Taguig, Mandaluyong, Marikina, Alabang, Muntinlupa, Clark Pampanga, Lipa Batangas, Cebu, and Davao.
VXI Global Solutions Philippines
VXI Global Solutions is a fast-growing customer care and customer experience (CX) solutions provider founded in 1997 with more than 35,000 employees in locations in North America, Asia, Europe and the Caribbean. The company provides BPO services, customer care tools, omnichannel and multilingual support, software development, CX innovation, quality assurance (QA) and infrastructure outsourcing.
VXI currently has 43 delivery locations globally. VXI delivery centers are located onshore (US), nearshore (Jamaica and Guatemala), and offshore (Philippines). VXI Philippines was founded in 2003 and currently has 20,000 employees across Metro Manila, Pampanga, and Davao.
Open Access BPO
Open Access BPO was founded in 2006. The company provides scalable business process outsourcing, and knowledge process outsourcing and multichannel customer support services (available in 30+ languages) focused in Customer Experience and Content.
The company has sites in The Philippines (Makati and Davao), USA (Las Vegas), Taiwan (Taipei), China (Xiamen).
Teleperformance
Teleperformance Philippines was established in 1996. The company offers customer care, technical support, customer acquisition, consulting and analytics, business service solutions, and other high-value specialized services.
Teleperformance is a global customer experience management, business process and customer service provider of Digital CX and AI, CX Management, Analytics and Consulting, Security, and Specialized Services. The company serves 170 countries and has 420,000 employees worldwide. Teleperformance has centers in Europe, the Americas, Africa and Asia.
The Teleperformance Davao site is located at SM, 4/F Annex Building, Quimpo Blvd, Ecoland, Matina, Talomo, Davao City, Davao del Sur.
CallBox
CallBox is a top Ranking B2B Lead Generation Services founded in 2004 that uses an account-based marketing approach in reaching a global database of contacts. The company offers Lead Generation Services and Appointment Setting, Outbound call center services and more. Among its clients are Twitter, HP, and eBay. Callbox currently has 700 employees, with 300 data specialists that collect, validate, and update each database record, and has carried out over 10,000 campaigns.
Callbox Inc. Davao is located at Landco Building, 9th Floor Davao del Sur PH, J.P. Laurel Ave, Bajada, Davao City.
Sutherland Global Services
https://www.sutherlandglobal.com/
Established in 1986, Sutherland Global Services provides business process solutions in industries like Banking & Financial Services, Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, Technology, Travel & Hospitality, and Logistics. The company has over 38,000 global professionals across North America, APAC, Europe, Latin America, Middle East and Northern Africa in 61 delivery centers handling over 43 million transactions per month. In the Philippines, Sutherland has centers in Davao located at Luisa Square, IT Building Villamor St, Corner Emilio Jacinto Ext, Davao City, 8000 Davao del Sur, and Emilio Jacinto Ext, Poblacion District, Davao City, Davao del Sur.
Altria Teleservices
Altria Teleservices is a call center based in the Philippines that provides multilingual inbound customer support as a service. The company also provides customer service, email response, live chat, social media, and other business process outsourcing solutions such as Order Confirmation and Appointments Scheduling Services, and VOIP Termination.
The Altria Teleservices site is located at Blk. 87 Lot 253, New San Isidro, Buhangin, Davao City, Philippines 8000 , Davao City, Davao del Sur.
Flatworld Solutions
https://www.flatworldsolutions.com/
Founded in 2002 and incorporated in 2004, Flatworld Solutions provides technology and back-office support solutions such as Mortgage Services, Call Center Services, Data Entry Services, Software Development, Healthcare BPO, Creative Design, Photo Editing, Insurance BPO Services, Finance & Accounting, Engineering Services, and Data Science.
The company has 10+ Global Delivery Centers in India, the Philippines, Kenya, Bolivia, and Colombia with over 3500+ employees serving over 18,488 customers.
Flatworld Solutions has global delivery centers in the Philippines located at Aeon Towers, J.P. Laurel Avenue, Bajada, Davao City, and KSS Building, Buhangin-Cabantian-Indangan Rd, Buhangin, Davao City.
Six Eleven Global Services
The company was founded in 2005. In 2015, SixEleven expanded in Davao City (with 800 seats) and in 2018 expanded to Maa, Davao City (with 1500 seats). SixEleven provides customer service support and business process outsourcing services such as Lead Gen & Telemarketing Sales, Booking & Order Taking, Technical Support, Email & Chat Support, Inbound Customer Support, Data Entry & Research, Helpdesk Services, and Document Processing.
The SixEleven site is located at SixEleven Building, Mabini Street, Corner Araullo St., Poblacion District, Davao City.
Ibex Global
Ibex Global Solutions was founded in 2004 with headquarters in Washington DC Metro Area, United States. The company provides customer experience (CX) outsourcing and management, staff augmentation, and more.
The company has 30,000+ employees in 34 Service Delivery locations. In the bex has a Davao site located at SM Lanang Premier, Fountain Court, J.P. Laurel Ave, Agdao, Davao City, 8000 Davao del Sur.
FGC+
FGC+ was founded in 2011 as Focusinc., the company has Headquarters in Suffern, New York, United States.
FGC+ is an offshore outsourcing provider offering services such as Managed Outsourced Team, Executive Assistant/Virtual Staff, and Project-Based Staff.
In the Philippines, FGC+ has a Bacolod office and 2 sites in Davao located at Buhangin-WVP Lopson, Buhangin-Lapanday Road, Davao City, and Bonifacio-Old Queens Theater, Bonifacio St., Davao City.
SiBS
https://www.sibscontactcenter.com/
Siblings International Business Solutions (SiBS) Siblings International Business Solutions (SiBS) is a Filipino-owned company that has started its operations in Davao since 2011. The company provides business process outsourcing services such as Inbound & Outbound Services, Email Support, Live Chat Support, Dispatch Call Center, Claims, Back Office Support, Technical Support, Annotation &Translation, and Online Teaching.
SiBS has provided services to industries such as Telecom, Finance, Real Estate, Ecommerce, Retail, Healthcare, and more.
The company is located at Delta, SiBS, 4th Floor, Cybergate, J.P. Laurel Ave, Bajada, Davao City, Davao del Sur.
iQor
iQor is a customer experience business process outsourcing provider that offers solutions on Operations (customer support and engagement, client interaction, technical repair, logistics, and management), Business Development and Finance. IQor has a total of 35,000 employees in nd 50+ locations and 10 countries including North America (United States, Canada, Mexico), Latin America (Colombia, Panama, Trinidad & Tobago), APAC & EMEA (Philippines, India, Hong Kong, China, and Poland).
iQor has two sites in Davao located at Lioc Kui Fraternity Bldg, 16 P. Sobrecarey St, Davao City, 8000 Davao del Sur, and Agdao, Davao City, Davao del Sur.
Canon Business Services
https://asia.canon/en/business/web/cbs
Canon Business Services (CBS) is a business process outsourcing and consulting company of Canon that offers scalable business process outsourcing services, particularly Digitisation Services, Document Process Outsourcing and Integrated Services, and eMaintenance. Its Philippines locations are in Taguig City, Parañaque City, San Fernando, La Union, Angeles City, Pampanga, Legazpi City, Albay, Mabolo, Cebu City, and Davao del Sur.
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