Introduction
The first quarter of the year is a great time to revisit processes and to look at ways to improve upon things that would bring efficiency to a company’s day-to-day operations. This is also an ideal moment to explore external resources that can contribute to achieving your organizational goals. In our quest to help companies find their best partners for success, we now turn our attention to the realm of IT outsourcing services.
In this comprehensive article, we present the “Top 10 IT Outsourcing Services Companies in the Philippines,” shedding light on the industry trailblazers poised to redefine the IT outsourcing landscape. Join us as we examine their services, strengths, and the unique attributes that make these companies the go-to leaders for delivering unparalleled IT outsourcing solutions. Venture with us into the realm of standout options that hold the potential to shape and elevate your IT strategies for the year ahead.
Photo by Negative Space
Criteria for Selection
Our selection process involved evaluating IT outsourcing companies based on factors that businesses prioritize. These factors include expertise, client testimonials, technological capabilities, industry reputation, and the range of IT services offered. By considering these criteria, we ensured that the selected companies are well-equipped to meet the diverse digital and technological needs of businesses everywhere.
Top 10 IT Outsourcing Services Companies in the Philippines
We’ve put together this list to assist businesses in finding the right IT outsourcing partner that will take them to new heights in 2024. These proven experts craft bespoke solutions with data-driven smarts, helping businesses everywhere reach their goals, all while saving them time and stress. If you are shopping for a new outsourcing partner this year, take a closer look at these champions and see why they should be part of your 2024 success story.
1. Foundever
Company Profile:
Formed with the merger of two outsourcing giants — the former Sitel Group and Sykes — Foundever is a global outsourcing company with a strong presence in the Philippines, recognized for its exceptional IT services and customer experience management solutions. The company’s commitment to technological innovation and digital transformation has positioned Sitel as a leader in delivering cutting-edge IT outsourcing solutions.
Services Offered:
Foundever specializes in a comprehensive array of IT services, prominently featuring customer support, technical assistance, and multichannel customer engagement. Leveraging advanced technologies such as artificial intelligence and analytics, Foundever excels in creating personalized and efficient customer experiences. Their IT services extend beyond traditional support, encompassing digital solutions that enhance business operations and elevate the overall customer journey.
Why They’re in the Top 10:
Foundever secures its place in the top 10 by virtue of its prowess in providing top-tier IT outsourcing services. The company’s global reputation for seamlessly integrating technology into customer engagement strategies, coupled with its ability to scale operations, makes the company an optimal choice for companies seeking a reliable partner for transformative IT solutions. Foundever’s dedication to delivering innovative IT services underscores its commitment to helping clients stay ahead in the dynamic digital landscape.
Global Headquarters:
Miami, Florida
Philippine Headquarters:
Pasig City
2. Connext Global Solutions
Company Profile:
Connext Global Solutions is a rapidly growing player in the Philippine outsourcing industry. Committed to delivering high-quality staffing solutions that cater to middle-market businesses from various industries, Connext specializes in providing flexible and adaptable outsourcing services, including IT outsourcing services. Dedicated to helping businesses optimize their operations through staff augmentation, Connext excels at providing cost-effective solutions and commitment to client success.
Services Offered:
Connext Global Solutions specializes in helping companies build, train, and manage dedicated remote teams for various back office and professional services, including IT operations. Through a thorough recruitment process, Connext is well-equipped to provide its clients with the right talents, including for developer and engineering roles, tech support professionals, scrum masters, and technical writers.
Why They’re in the Top 10:
Connext Global Solutions secures its position in the top 10 through its dedication to delivering high-quality, cost-effective IT outsourcing services made possible through the staff augmentation process. The company’s ability to adapt to evolving business requirements, coupled with a robust infrastructure and skilled workforce, makes it a top choice for companies seeking reliable outsourcing partners.
Global Headquarters:
Honolulu, Hawaii
Philippine Headquarters:
Angeles City, Pampanga
3. Cognizant Philippines
Company Profile:
Cognizant Philippines is a subsidiary of the global IT services and consulting giant, Cognizant. Specializing in digital transformation and IT services, Cognizant Philippines is known for its innovative solutions that help businesses stay ahead in the digital age.
Services Offered:
Cognizant Philippines offers a broad spectrum of IT services, including application development, cloud computing, cybersecurity, and intelligent automation services. The company excels in delivering cutting-edge solutions that drive digital innovation and enhance business agility.
Why They’re in the Top 10:
Cognizant Philippines earns its spot in the top 10 due to its global reputation for delivering transformative IT services. The company’s commitment to staying at the forefront of technological advancements, coupled with a team of skilled professionals, positions it as a top choice for companies seeking IT outsourcing partners to drive their digital initiatives.
Global Headquarters:
Teaneck, New Jersey
Philippine Headquarters:
Taguig City
4. Arcanys
Company Profile:
Arcanys is a premier software development and IT outsourcing company based in Cebu, Philippines. Renowned for its expertise in building highly skilled tech teams to help both startups and established businesses, Arcanys has carved a niche for itself by delivering high-quality and innovative IT services.
Services Offered:
Arcanys specializes in custom software development, product design, software quality assurance, and tech support. The company excels in leveraging agile methodologies to deliver tailor-made solutions, complimented by its staff augmentation process to address the unique business challenges of its clients.
Why They’re in the Top 10:
Arcanys secures its position in our list of the top 10 IT outsourcing services companies in the Philippines through its unmatched proficiency in delivering bespoke software solutions. The company’s emphasis on quality, transparency, and client collaboration distinguishes it as a reliable IT outsourcing partner for companies seeking customized software development services to propel their business forward.
Headquarters:
Cebu City, Philippines
5. Pointwest
Company Profile:
Pointwest is a leading IT consulting and outsourcing company in the Philippines, specializing in digital transformation and technology solutions. With a focus on driving business innovation, Pointwest has earned a reputation for delivering IT and BPM services that meet global industry standards.
Services Offered:
Pointwest offers a wide range of IT services, including digital strategy data analytics and engineering services, cloud consulting, and enterprise application development. The company excels in harnessing emerging technologies to empower businesses and enhance their digital capabilities. Pointwest is particularly recognized for its data-driven insights and innovative solutions that drive business growth.
Why They’re in the Top 10:
Pointwest earns its spot in the top 10 IT outsourcing services companies in the Philippines due to its commitment to driving digital transformation for its clients. The company’s ability to blend strategic consulting with robust technical expertise positions it as a preferred IT outsourcing partner. Pointwest’s focus on delivering measurable business outcomes through technology solutions makes it an ideal choice for US-based companies seeking to stay competitive in the digital landscape.
Headquarters:
Makati City, Philippines
6. Concentrix
Company Profile:
Concentrix is a global business services and IT outsourcing company with a significant presence in the Philippines. Specializing in customer engagement and technology solutions, Concentrix is recognized for its customer-centric approach and innovative IT services.
Services Offered:
Concentrix offers a comprehensive suite of IT services, including customer support, technical helpdesk, digital marketing, and AI-driven solutions. The company excels in leveraging advanced technologies to enhance customer experiences and streamline business operations. Concentrix’s focus on driving digital transformation and providing omnichannel customer engagement sets it apart in the IT outsourcing landscape.
Why They’re in the Top 10:
Concentrix secures its position in the top 10 through its commitment to delivering exceptional customer engagement solutions. The company’s global reach and industry reputation, together with its technological prowess, make it a top choice for companies seeking IT outsourcing partners. Concentrix’s ability to deliver personalized and innovative solutions aligns with the evolving needs of businesses in the digital age.
Global Headquarters:
Newark, California
Philippine Headquarters:
Quezon City
7. ADEC Innovations
Company Profile:
ADEC Innovations is a global provider of environmental, social, and governance (ESG) solutions, with a presence in the Philippines. Known for its sustainability-focused IT services, ADEC Innovations has established itself as a leader in providing innovative solutions for businesses committed to corporate responsibility.
Services Offered:
ADEC Innovations specializes in ESG data management, sustainability consulting, and technology solutions for responsible business practices. The company excels in leveraging technology to help organizations measure, manage, and report their environmental and social impact. ADEC Innovations is particularly recognized for its comprehensive suite of ESG services that enable businesses to integrate sustainability into their core operations.
Why They’re in the Top 10:
ADEC Innovations earns its spot in the top 10 through its unique focus on sustainability and corporate responsibility. The company’s commitment to providing technology solutions that align with global sustainability goals positions it as a valuable IT outsourcing partner for companies seeking to integrate ESG principles into their business strategies.
Global Headquarters:
Irvine, California
Philippine Headquarters:
Muntinlupa City
8. Genpact
Company Profile:
Genpact is a global professional services firm with a robust presence in the Philippines, offering a wide range of IT and business process outsourcing solutions. Renowned for its expertise in digital transformation and process optimization, Genpact is a trusted partner for businesses seeking to enhance their operational efficiency.
Services Offered:
Genpact provides a comprehensive suite of IT and business process outsourcing services, including finance and accounting, procurement, IT services, and digital transformation solutions. The company excels in leveraging data analytics, AI, and automation to drive business outcomes and streamline operations. Genpact is particularly known for its end-to-end digital transformation services that empower organizations to thrive in the digital era.
Why They’re in the Top 10:
Genpact secures its position in the top 10 through its global reputation for driving digital innovation and process excellence. The company’s ability to deliver transformative IT and business process solutions, coupled with its industry-specific expertise, makes it an ideal outsourcing partner for companies looking to optimize their operations and stay competitive in a rapidly evolving business landscape.
Global Headquarters:
New York City, New York
Philippine Headquarters:
Muntinlupa City
9. VXI Global Solutions, LLC
Company Profile:
VXI Global Solutions, LLC is a leading outsourcing services company with a strong global presence, including a notable operation in the Philippines. Renowned for its commitment to delivering exceptional customer care and IT solutions, VXI Global Solutions has built a reputation as a reliable partner for businesses seeking comprehensive outsourcing services.
Services Offered:
VXI Global Solutions specializes in a wide range of IT outsourcing services, including customer experience management, technical support, helpdesk services, and business process outsourcing. The company excels in providing tailored solutions that enhance operational efficiency and customer satisfaction. VXI Global Solutions’ expertise extends to industries such as retail, technology, and government services, making them a versatile partner for diverse IT outsourcing needs.
Why They’re in the Top 10:
VXI Global Solutions secures its place in the top 10 due to its unwavering commitment to delivering high-quality IT outsourcing services. The company stands out for its customer-centric approach, leveraging advanced technologies and analytics to optimize business processes. VXI Global Solutions’ ability to adapt to industry trends, coupled with its focus on client success, positions it as a trusted IT outsourcing partner for businesses seeking reliable and innovative solutions.
Global Headquarters:
Los Angeles, California
Philippine Headquarters:
Makati City
10. EXL Service
Company Profile:
EXL Service is a global operations management and analytics company with a significant presence in the Philippines. Known for its data-driven solutions and domain expertise, EXL Service is a preferred outsourcing partner for businesses seeking to optimize their operations and drive business insights.
Services Offered:
EXL Service offers a wide range of IT and business process outsourcing services, including data analytics, finance and accounting, healthcare operations, and digital transformation solutions. The company excels in leveraging advanced analytics and AI to provide actionable insights that drive business performance. EXL Service is particularly recognized for its industry-specific solutions that help organizations stay competitive in their respective sectors.
Why They’re in the Top 10:
EXL Service secures its position in the top 10 through its commitment to delivering data-driven solutions and industry-specific expertise. The company’s ability to combine advanced analytics with domain knowledge makes it an ideal outsourcing partner for companies seeking tailored solutions to address their unique business challenges. EXL Service’s focus on driving operational excellence and business insights positions it as a valuable asset for businesses navigating the complexities of the modern business landscape.
Global Headquarters:
New York City, New York
Philippine Headquarters:
Pasay City
Honorable Mentions
While these ten companies are the cream of the crop, there are several other IT outsourcing services companies in the Philippines worth considering and that are poised to grow in the coming years.
1. Intelassist
Intelassist stands out as a rising player in the IT outsourcing landscape in the Philippines, specializing in providing exceptional remote staffing services with a core focus on building and recruiting dedicated remote teams for various industries and functions, including IT services.
Recognized for its commitment to innovation and client satisfaction, Intelassist is a worthy choice for businesses seeking efficient and tailored remote staffing solutions to address their diverse IT needs.
Services offered:
- Remote staffing solutions
- Dedicated tech team recruitment
- IT support and maintenance
Supported roles:
- Business process analysts
- Software developer
- Salesforce engineer
- IT project manager
Intelassist excels in offering remote staffing services, empowering businesses with the flexibility to build and recruit dedicated tech teams. This specialized approach positions Intelassist as an ideal partner for companies looking to strengthen their digital capabilities. The company’s commitment to providing holistic remote staffing solutions, coupled with its staff’s expertise in IT services, ensures that clients receive tailored teams capable of addressing their unique IT requirements.
Headquarters:
Quezon City, Philippines
2. Staff Outsourcing Solutions
Staff Outsourcing Solutions is a Cebu-based outsourcing company, known for its strategic approach to providing a wide range of BPO services, including IT processes. With a dedicated focus on recruiting highly skilled industry professionals, Staff Outsourcing Solutions earns its spot on our honorable mentions list.
Services offered:
- IT staffing and recruitment
- Software development outsourcing
- SEO
- Helpdesk and technical support
Staff Outsourcing stands out for its expertise in delivering comprehensive IT outsourcing services, covering a spectrum of technology needs. The company’s commitment to providing top-tier IT professionals and its versatile outsourcing models contribute to its recognition as an honorable mention. Staff Outsourcing’s focus on understanding and addressing the unique IT requirements of its clients positions it as a valuable partner for US businesses seeking reliable IT support.
Headquarters:
Cebu City, Philippines
3. STAFFVIRTUAL
STAFFVIRTUAL is a Los Angeles-based outsourcing company, recognized for its innovative approach to providing a range of IT services through virtual staffing solutions. Specializing in meeting their clients’ diverse business needs through staff augmentation, the firm earns its spot on our list of top IT outsourcing services companies for their agile and efficient support.
Services offered:
- Virtual IT assistance
Supported roles:
- Network engineer
- System administrator
- Tech support representatives
STAFFVIRTUAL distinguishes itself through its expertise in offering virtual IT services tailored to meet the evolving needs of businesses. The company’s commitment to quality, combined with its utilization of advanced technologies, positions it as a reliable IT outsourcing partner.
Global Headquarters:
Los Angeles, California
Philippine Headquarters:
Pasig City
4. Techno Global Team
Techno Global Team is an emerging player in the Philippine outsourcing industry, specializing in providing high-quality remote staffing services. With a distinct focus on constructing dedicated teams, Techno Global Team has earned recognition for its commitment to innovation and client satisfaction, making it an esteemed honorable mention for US-based companies seeking tailored and efficient remote staffing solutions, particularly for their diverse IT needs.
Services offered:
- Remote staffing solutions
- Dedicated team building and recruitment
Supported roles:
- IT helpdesk technician
- Tech support engineer
- Web developer
- Information security analyst
Techno Global Team excels in delivering remote staffing services, emphasizing the construction and recruitment of dedicated teams designed to meet clients’ unique IT requirements. This specialized approach positions Techno Global Team as an ideal partner for companies seeking comprehensive and adaptable remote staffing solutions.
Headquarters:
Taguig City, Philippines
5. 1902 Software Development Corporation
1902 Software Development Corporation is a reputable software development company based in the Philippines. Established with a commitment to delivering cutting-edge solutions, the company specializes in providing comprehensive software development services and other IT solutions for businesses worldwide. With a skilled team of professionals, 1902 Software Development Corporation has earned a solid reputation for its expertise in crafting customized software solutions, ranging from web and mobile applications to enterprise-level systems.
Services offered:
- Custom software development
- Web and software testing
- Mobile app development
- Ecommerce solutions
- System review
- AI dev and automation
1902 Software Development Corporation stands out for its proficiency in delivering a wide range of software development services tailored to meet the specific needs of its clients. The company’s dedication to utilizing the latest technologies and adhering to industry best practices ensures the delivery of high-quality and scalable software solutions. With a focus on client satisfaction and a track record of successful projects, 1902 Software Development Corporation is recognized as a reliable partner for businesses seeking expert software development services.
Headquarters:
Muntinlupa City, Philippines
Why These Companies Were Chosen for This List
In our pursuit of guiding organizations to success, we’ve identified the “Top 10 IT Outsourcing Services Companies in the Philippines.” These industry leaders, chosen through a meticulous selection process considering expertise, client testimonials, technological capabilities, and industry reputation, redefine the IT outsourcing landscape. With a focus on innovation, client satisfaction, and adept navigation of the digital landscape, these companies stand out for their transformative IT solutions that are set to shape success stories this 2024.
Connext helps companies build, train, and manage dedicated offshore and nearshore IT and development teams. Learn more about Connext today.
Check out our blog post on how outsourcing Help Desk Services for your MSP can help improve IT support.
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