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Healthcare Support

We help Healthcare and Health Tech organizations focus on their core competencies by building specialized, easily scalable, and cost efficient offshore support teams.
Find Your Team

200

Clients Served

70

Average Annual Growth Rate

60

Average Cost Reduction for Clients

98

Client Satisfaction
AICPA SOC 2
Top BPO Companies in the Philippines
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EOY24 Regional Finalist Logo
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Connext ranked as one of the Best Workplaces in the Philippines 2023
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The Connext Difference

Hire the best
Easily Scalable
We use AI and industry knowledge to find candidates fast, building your team in just 21 days on average.
Global Reach
Multi-Country Operations

With entities worldwide, we access the top 1% of talent and guide you to the best location or build multi-site teams.

Seamless Operations
Experience

We have over ten years of successful operations and industry experts on our team to ensure your success.

Take Ownership
Data Security

Connext provides employee equipment, secure global facilities, and never stores your data offshore.

CONNEXT CULTURE

With Connext you’re not just getting outsourced labor; you’re gaining an employee supported by the entire Connext family, who is invested in personally and professionally for long-term success.

Common Healthcare Functions Supported at Connext

Bilingual Patient Services

Ensure a smooth healthcare journey, from scheduling appointments to managing ongoing care, while enhancing clinical outcomes and patient satisfaction.

Revenue Cycle Management

Optimize billing and payment processes from patient intake to reimbursement, ensuring timely payments, reducing errors, and improving financial performance.

Bilingual Contact Center

Enhance patient satisfaction and lower call abandonment rates with bilingual teams in English and Spanish, communicating through phone, chat, and email.

Medical Records Management

Provide accurate, timely, and secure handling or retrieval of patient records, while supporting quality care, regulatory compliance, and safeguarding patient confidentiality.

Medical Transcription

Scribe medical histories, physical exams, diagnostic test results, treatment plans, and other relevant information into electronic medical records (EMRs) in real-time.

Administrative Support

Streamline operations by offshoring essential behind-the-scenes tasks such as payroll, data entry and management, scheduling and internal communications.

General Accounting

Utilize offshore talent to supplement your accounting team with bookkeeping, accounts payable/receivable, financial reporting, tax compliance, etc.

Data Analysis

Improve decision making with offshore talent that can analyze large healthcare datasets to identify trends, anomalies, and actionable insights.

Search the roles we fill

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Looking For?

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customized solution tailored for you.

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Our Services

Every client receives the full suite of Connext outsourcing services,
enabling you to easily build and manage your offshore team
Employer of record

Payroll, benefits, and legal compliance for your offshore team

Team facilities

Secure, state-of-the-art office spaces globally

Contractor transitions

Move independent contractors into full-time, long-term positions with benefits

Custom Recruiting

AI-enabled recruiting with sourcing, screening, and first round interviews done for you

Co-management

country and function specific managers to help with HR and Operations

IT Security

Type 2 SOC 2 Certified organization to ensure safety and compliance

Frequently asked questions

What makes Connext different as a business process outsourcing company?

Connext is different than a typical outsourcing firm because we allow clients to start at any size and scale as they see fit. We customize our services to individual client needs and execute with unparalleled reliability and quality. We are built on a co-management model that retains training and quality control with the client, while we execute in HR and Operations.

What Healthcare organizations does Connext support?

We support high-growth healthcare organizations including but not limited to: healthcare technology, medical groups, pharmaceutical firms, biotech companies, revenue cycle management companies, telehealth companies, etc.

What about data security and HIPAA compliance?

We are Type 2 SOC 2 Compliant and complete a security audit every year. Additionally, every employee takes quarterly IT security training and are provided Connext equipment for work. Every employee working on a healthcare account also completes HIPAA training. Most importantly, we do not store any data offshore.

What is the process to building my offshore team?

We try to make the process of building an offshore team as easy as possible for our clients. The time usually differs based on complexity and time of the project but the general process is as follows:

  1. Discovery (Day 1)
  2. Consultation (Day 2)
  3. Recruitment (Day 3-14)
  4. Decision (Day 14-21)
  5. Onboarding (Day 14-30)

Ready to super-charge your business?

Let’s get started today.

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