Employer of record
Payroll, benefits, and legal compliance for your offshore team
Healthcare Support
200
Clients Served
70
Average Annual Growth Rate
60
Average Cost Reduction for Clients
98
Client Satisfaction
The Connext Difference
Easily Scalable
Multi-Country Operations
Experience
Data Security
CONNEXT CULTURE
With Connext you’re not just getting outsourced labor; you’re gaining an employee supported by the entire Connext family, who is invested in personally and professionally for long-term success.
Common Healthcare Functions Supported at Connext
Bilingual Patient Services and Care Coordination
Revenue Cycle Management
Bilingual Contact Center
Medical Records Management
Virtual Scribes
Administrative Support
General Accounting
Clinical Support
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Our Services
Every client receives the full suite of Connext outsourcing services, enabling you to easily build and manage your offshore team
Frequently asked questions
What makes Connext different as a business process outsourcing company?
Connext is different than a typical outsourcing firm because we allow clients to start at any size and scale as they see fit. We customize our services to individual client needs and execute with unparalleled reliability and quality. We are built on a co-management model that retains training and quality control with the client, while we execute in HR and Operations.
What Healthcare organizations does Connext support?
We support high-growth healthcare organizations including but not limited to: healthcare technology, medical groups, pharmaceutical firms, biotech companies, revenue cycle management companies, telehealth companies, etc.
What about data security and HIPAA compliance?
We are Type 2 SOC 2 Compliant and complete a security audit every year. Additionally, every employee takes quarterly IT security training and are provided Connext equipment for work. Every employee working on a healthcare account also completes HIPAA training. Most importantly, we do not store any data offshore.
What is the process to building my offshore team?
We try to make the process of building an offshore team as easy as possible for our clients. The time usually differs based on complexity and time of the project but the general process is as follows:
- Discovery (Day 1)
- Consultation (Day 2)
- Recruitment (Day 3-14)
- Decision (Day 14-21)
- Onboarding (Day 14-30)
Client Commendation
Proof that dedication delivers. Our clients speak for us.
“From my eyes, Christelle has got to be one of our hardest workers of all of hard-working Hammerheads. I am so very grateful to have her on my client team – she is truly inspirational, the way she meets her deadlines.”
– Consultant
“Glory has been going above and beyond in her work list. She exceeds her emails and continues to be such a great team player!”
– Senior Credit Specialist
“Sebastian is very eager willing to learn, always has a great attitude, and punctual. His quality of work has continued to improve and has been willing to take up new responsibilities in addition to what he was hired to do. We appreciate the effort he has shown.”
– VP of Engineering
“She is performing exceptionally well, demonstrating strong technical skills and efficiency in their work. Their contributions are impactful, ensuring smooth operations and delivering high-quality results consistently.”
– Salesforce Developer Lead
“Mhilka is literally a poster employee. No complaints, she’s proactive, she’s willing to help, she’s great with programs/software – working with her makes finance so much easier. She is so appreciated.”
– Operations Manager
“He impresses with his technical proficiency and efficiency. He ensures smooth operations and consistently delivers high-quality results.”
– Salesforce Developer Lead
“Mariana is doing great. I see a lot of potential for her to lead or digital marketing strategy. She is very talented and I want her to take a more leadership role”
– Head of Acquisitions
“I want to take a moment to give a shoutout to @Billyjoel Petito in ECC – you are AMAZING! Your knowledge of benefits is outstanding, and I truly appreciate how you use it to deliver world-class, timely service to our clients and employees. Thank you for all that you do!”
– Benefit Specialist
“Big shoutout to @lcabaltera today for spotting a potential conflict of interest and taking the extra steps to verify the operator’s identity to protect our customers. Appreciate your attentiveness and commitment to doing things right!”
– Team lead
“We love her! She asks questions, she takes extra initiative to troubleshoot loans – she has also asked to learn more about how to handle certain scenarios for files so we have walked through those situations as well. I love that she is eager to want to learn and do more!”
– Managers of Growth & Partnerships
“Thank you for all of your hard work. You two have been such a great help these past few months and your contribution to our organization is only going to grow as you become comfortable taking on more billing account. I would not be able to what I do over here without you. Keep up the good work and I hope you have a great weekend.”
– Office Manager
“10 years…awesome
I’ve hired many people in my career, but I can honestly say you may be the best one! We are fortunate to have you help us grow! Mahalo”
– President of Logistics Company | Hawaii
“Let’s all take a moment to recognize **Radzsy** for receiving a commendation from one of his patients. Radzsy didn’t just perform his duties with excellence—he made a genuine impact. His dedication, empathy, and professionalism left a lasting impression, and it’s a powerful reminder of the difference we can make through our work.
Great job, Radzsy! Your commitment to quality and compassion is truly inspiring.”
– Associate Operations Manager
