Key Drivers of Middle and High-value Jobs in Philippine Outsourcing
The following article enumerates key factors contirbuting to the development of mid and high-value jobs in Philippine outsourcing.
Based on the Philippine labor demand projections for 2016 to 2022, 14% (roughly one out of seven jobs) of the country’s employment requirements will be fulfilled by the Information Technology – Business Process Management (IT-BPM) sector.
As the IT-BPM Industry moves up the value chain, the Information Technology and Business Process Association of the Philippines (IBPAP) includes in its Visions, Goals,Target and Milestones for 2022 a target of 73% of the workforce to be employed in mid to high-skilled jobs, up from 53% in 2016.
In addition, mid-skilled jobs are projected to grow from 452k FTEs in 2016 to 840k FTEs by 2022 while high-skill services have the potential to grow at an even faster rate, from 169k FTEs in 2016 to 478k FTEs by 2022.
Upskilling is a Top Priority
Most of the Philippine IT-BPM sector’s growth will be driven by high-value services as the country moves up the value chain in the next six years. The Contact Center and BPO subsector is one such sector that requires the following high-value services:
Contact Center and BPO subsector
- Engineering Services Outsourcing (ESO)
- Data Analytics
- Performance Management
- Legal Process Outsourcing (LPO)
In a tight labor and fast-paced market such as the contact center and business process outsourcing industry, training, upskilling and knowledge sharing are among the top priorities of businesses and business process outsourcing providers. Upskilling outsourced Philippine staff is a value-adding strategy that benefits the business and unlocks client growth.
It is critical to partner with a business process outsourcing provider that has established training management and corresponding programs that can develop the career path of your dedicated outsourced Philippine staff.
Technological Investments: A Key Driver of Mid to High-Value IT-BPM Jobs
With the emergence of technologies such as Robotic Process Automation (RPA), Artificial Intelligence (AI), network infrastructure, and cloud computing comes the focus on the development and growth of mid and high-value jobs in the IT-BPM industry.
IBPAP’s roadmap forecasts that the digital transition will create an additional 388,000 mid-skilled jobs and 309,000 high-skilled positions by 2022.
When outsourcing, partner with a business outsourcing provider that has integrated digital transition and digital transformation strategies.
Connext Global Solutions is a business process outsourcing provider equipped with secure state of the art monitoring and technology to support cloud-based connectivity platforms and systems to ensure seamless operations.
Connext is SOC-2 Certified and can manage data securely and protect the interests of their clients. The company has met compliance requirements and auditing processes such as security, availability, processing integrity, confidentiality, and privacy.
With industry-leading digital security systems, compliance requirements and processes paired alongside an experienced IT management team, your data is secure with Connext Global Solutions.
Hire, Train, Upskill and Retain Outsourced Staff with Connext Global Solutions
Connext Global Solutions is a renowned Philippine outsourcing provider that builds industry best business process outsourcing solutions through its commitment to management philosophy and leadership development at all levels.
Connext Global Solutions handles business process outsourcing talent acquisition, management, and training for you. The company’s talent pool undergo a structured and effective hand-in-hand training with Connext and the client to ensure that all remote employees are able to work in the Client specific processes and thrive at their position, ensure key skills are adopted into the customer service outsourcing experience and understand the goal of delivering customer satisfaction and building customer loyalty.
Outsource services to Connext and receive:
- Geographically diverse talent
- 100% virtual recruitment and employment process
- Productivity, utilization, and quality monitoring
- Dedicated account management
- Standing IT support
- Talent management and employee engagement
The visibility and control in the virtual captive model creates the confidence to outsource tasks to a remote virtual assistant or a remote team. Learn more on the Connext Virtual Captive Model here.
