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Tool 03
Connext — Outsourcing ROI Calculator

Your current situation

How many positions are you considering offshoring?
Including benefits, taxes, equipment, overhead.

What's in the savings calculation

The annual savings figure is the difference between your current fully-loaded US cost and the fully-loaded cost of the same roles in your selected country, through a managed staffing model. Includes statutory benefits, infrastructure, and provider overhead. Does not include one-time transition costs, which typically run 1 to 2 months of the new fully-loaded cost.

Where the savings come from

Three structural drivers, not one:

  • Wage arbitrage. Mid-level offshore talent runs 50% to 70% below US fully-loaded cost for most knowledge-work roles.
  • Overhead consolidation. Infrastructure, compliance, and HR overhead are absorbed by the staffing provider, removing them from your P&L.
  • Lower attrition. Well-run offshore operations average 10% to 20% annual attrition, compared to 40% to 50% in US contact centers. Reduced rehiring expense compounds over multi-year engagements.

Frequently asked

How is ROI calculated for offshore staffing?
ROI for offshore staffing is the difference between your current fully-loaded cost and the new fully-loaded offshore cost, divided by the new offshore cost, expressed as a percentage. Most companies see 50% to 70% cost reduction on equivalent roles, translating to 100%+ ROI in year one for most use cases.
What is the payback period?
Typical payback is 2 to 4 months, calculated against one-time transition costs (recruiting, onboarding, knowledge transfer). After that, every month of operation is net savings. Software engineering and specialized technical roles can have longer payback because transition is more complex; high-volume support roles are typically faster.
Are there hidden costs the calculator doesn't show?
Three to watch for: (1) one-time transition cost, typically 1 to 2 months of the new fully-loaded cost; (2) management overhead on your side, which scales sublinearly with team size; (3) currency exposure for multi-year contracts, which Connext manages by pricing in USD with annual review triggers.

See what these numbers look like for your actual roles

This calculator uses market averages. Real savings depend on the exact roles, seniority, and country mix that fit your operation. A staffing specialist can build a tailored model that maps to your specific headcount plan.

You’ve used the tools. You’ve seen the numbers. If the next step is a tailored estimate for your specific roles in your specific countries, our team is ready in one call.