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Tool 06
Co-sourcing. The model between full BPO and full in-house. See if it fits.
Co-sourcing is a dedicated team that reports into your operation and follows your playbook. It is not a BPO queue. It is not staff augmentation. Five questions, two minutes, no signup.
What is co-sourcing?
Co-sourcing is an offshore staffing model where a dedicated team is recruited, employed, and operationally supported by a partner like Connext, while the client retains full control over workflow, priorities, and day-to-day management.
It sits between two more familiar models. Traditional BPO is a vendor relationship: the BPO owns the work, manages the team, and delivers an outcome against an SLA. In-house offshore is full ownership: the client builds a legal entity, hires directly, and absorbs all overhead. Co-sourcing is the middle path: a dedicated, embedded team without the cost or complexity of building your own offshore operation.
Frequently asked
What is the difference between co-sourcing and BPO?
BPO is a vendor relationship. The BPO provider owns the work, manages the team, and is accountable for delivering an outcome against a service-level agreement. Co-sourcing is a dedicated-team model. The partner recruits, employs, and supports the team, but the client retains full control over workflow, priorities, and daily management.
How is co-sourcing different from staff augmentation?
Staff augmentation typically means contracted individuals working through a placement firm, often for short to medium project durations. Co-sourcing is structurally long-term and team-based, with the partner providing infrastructure, retention support, and HR operations. The intent is durability and embedded integration, not flexibility on a per-contract basis.
Why choose co-sourcing over building my own offshore entity?
Building your own offshore entity gives you maximum control and the lowest fully-loaded cost at scale. It also takes 9 to 18 months, requires significant capital and legal investment, and exposes you to ongoing compliance overhead in another country. Co-sourcing gets you 90% of the integration of an in-house team with none of the entity-building investment, in 30 to 60 days.
See what co-sourcing looks like for your operation
Talk to a Connext specialist about how a dedicated team would integrate into your operation, what it would cost, and how fast it could be in place.
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