Businesses outsource operations overseas to locations such as the Philippines to take advantage of lower costs. The Philippine business process outsourcing (BPO) industry and call center industry largely contribute to…
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The article discusses how to outsource web design to the Philippines. How to Outsource Web Design to the Philippines The demand for technical and IT jobs has increased. According to…
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How to Outsource Sales to the Philippines In Business Process Outsourcing, businesses can choose talent with the right technical expertise, and build a dedicated team of outsourced employees who have…
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The article discusses 6 Ways Outsourcing benefits the Global Economy. 6 Ways Outsourcing Benefits the Global Economy Photo by Yan Krukov Introduction Ever wondered what outsourcing could do for your…
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The article lists top business process outsourcing (BPO) companies in Pasig City, Manila, Philippines. Top Business Process Outsourcing (BPO) Companies in Pasig Pasig City is situated on the southeastern end…
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The article discusses top business process outsourcing (BPO) companies in Taguig. Top Business Process Outsourcing (BPO) Companies in Taguig Taguig is one of highly urbanized cities of the Philippines located…
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The article discusses some of the top business process outsourcing (BPO) companies in Davao. Top Business Process Outsourcing (BPO) Companies in Davao The Davao region has a 5.9 percent…
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The article discusses top business process outsourcing (BPO) companies in Makati, Manila, Philippines. Top Business Process Outsourcing (BPO) Companies in Makati Metro Manila If you are planning to outsource services…
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How a leading IT expense management software company used Connext to help expand their global footprint Discover how Connext helps clients build adaptive and flexible teams in the Philippines to…
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The article discusses Business Process Outsourcing (BPO) Companies in Clark Pampanga. Top Business Process Outsourcing (BPO) Companies in Clark Pampanga The Philippines has several highly urbanized cities, making it a…
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Having employees in different countries, allows you to take advantage of time zone differences that could improve efficiency in your business. Our clients use the Philippines time zone strategically in…
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The article lists the top Business Process Outsourcing Companies in Metro Cebu. Top Business Process Outsourcing Companies in Metro Cebu The Philippines is a top business process outsourcing destination for…
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The article aims to provide an outlook of top Business Process Outsourcing Companies in the Philippines. In Global business process outsourcing destinations, you can find global talent at a much…
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Call Center Outsourcing: How Do I Set Up Phone Systems in the Philippines? The Philippine BPO industry and call center industry largely contribute to the country’s economy. The Philippine BPO…
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The article discusses the overview, challenges, and prospects of the Philippine Business Process Outsourcing Industry. The priority of business owners is to grow the business. What is outsourcing? The term…
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Managing My IT Team in the Philippines According to the Bureau of Labor Statistics, the employment in computer and information technology occupations is projected to grow 13 percent from 2020 to…
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Types of Outsourcing to Grow Your Business In 2019, the global market size of outsourced services was valued at 92.5 billion U.S. dollars, increasing approximately seven billion U.S. dollars from the previous…
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Introduction The pandemic truly has changed the way companies have approached their operations and workforce management. While various industries have long ago outsourced talents and services, our collective experience from…
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Addressing Customers’ Needs with Customer Service Outsourcing The article aims to illustrate how Customer Service Outsourcing can address customers' needs. Customers' needs and expectations have evolved. More than 65% of…
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The IT outsourcing market share is expected to increase by USD 97.51 billion from 2019 to 2024. The growth momentum of the market will accelerate at a CAGR of 5% during the…
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What is an International Professional Employer Organization (PEO)? Professional Employer Organizations (PEOs) provide services to 173,000 small and mid-sized businesses, employing 4 million people. There are 487 PEOs in the…
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Best Customer Service Outsourcing Companies According to a study conducted by Grand View Research, the global business process outsourcing market was valued at USD 245.9 billion in 2021 and is…
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Top IT Help Desk Outsourcing Providers The shift from a product-centric to a customer-centric approach has prompted organizations to reassess and refocus their IT help desk outsourcing strategies on improving…
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Software Outsourcing: The Growing Demand for Software Roles and the Role of Outsourcing The article aims to discuss how business process outsourcing, particularly software outsourcing helps IT sectors. The global…
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Building a Better Back Office with Business Process Outsourcing The article illustrates how business process outsourcing can help you build a better back office. Businesses outsource primarily to increase efficiency…
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Business Process Outsourcing: Building a Customer-centric Call Center According to the Technavio 2020-2024 report, the global call center outsourcing market is poised to grow by USD 14.05 billion during 2021-2025, progressing at…
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Delivering A Customer-Centric Approach in Business Process Outsourcing Adopting a Customer-Centric approach in business process outsourcing entails directing operational efforts in providing customer satisfaction and improving the overall customer experience…
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Business Process Outsourcing KPIs to Ensure Growth The perfect business process outsourcing provider understands the responsibility of streamlining business processes. Part of this is setting key performance indicators to assess…
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Remote Staffing: Connext Global Solutions Ensures Information Security for Remote Staff The article discusses the importance of information security in remote staffing. According to a study by Owl labs, globally, 16%…
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Connext Global Solutions Provides Secure Business Process Outsourcing Solutions The article discusses the importance of providing secure business process outsourcing solutions. The average cost of a data breach is around…
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The article aims to discuss effective communication strategies in a remote staffing setup. Invest in Suitable Communication Software for your Remote Staff The modern workplace is hybrid. With a new…
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Effective Software Outsourcing relies largely on the technical expertise, workflow management, delegation of service, team structure and business processes. Software Outsourcing has been the go-to solution of key businesses with…
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2022 Offshore Accounting Trends This article discusses some prevailing offshore accounting trends. Among the most commonly outsourced jobs in small businesses are accounting and IT. 71% of financial service executives outsource or…
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IT-BPM Jobs Flourish in the Philippines The Philippine Business Process Outsourcing Industry continues to flourish in the Philippines. The Philippines's GDP growth is expected at 6.0% in 2022 and 6.3%…
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Top Outsourcing Roles in the Philippines Outsourcing grants businesses technical expertise and competitive advantage. A top global outsourcing destination is the Philippines. The country is composed of a unique talent…
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Offshore Accounting Services For Your Remote Team The article enumerates some offshore accounting services you can delegate to your remote team. The Finance and Accounting Outsourcing market in the U.S. is estimated…
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Top Software Outsourcing Models The following article discusses the top software outsourcing models. An effective outsourcing model is one that is properly aligned and structured to fit the business and…
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How Software Outsourcing Helps Solve the IT Skills Gap The demand for technical and IT jobs has increased. According to the Bureau of Labor Statistics, the employment in computer and…
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A critical factor to consider when outsourcing services to the Philippines or any other global outsourcing desination is security. The Philippines has stringent laws on data security and protection. Republic…
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Customer Service Outsourcing: Key Customer Service Software Features Key customer service outsourcing software features are critical in business operations. The customer service software market is expected to grow at a…
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Types of Business Process Outsourcing The business process outsourcing market is expected to grow by USD 40.16 bn from 2020 to 2025. The growth momentum of the market is projected to accelerate at a…
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Customer Service Outsourcing: The Human and Robotic Contact Center Workforce The Customer service outsourcing market is one of the fastest growing markets in the outsourcing industry. According to the Technavio 2020-2024 report,…
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Customer Service Outsourcing: Types of Call Centers Call centers provide direct assistance to customers on their concerns at each point of the customer journey. Services in a call center range…
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Customer Service Outsourcing Solutions: Outbound Call Center Services In an Outbound call center, customer service outsourcing specialists make the calls to customers and initiate contact for the purpose of growing…
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Customer Service Outsourcing: Inbound Call Center Services 89% of consumers are more likely to make another purchase after a positive customer service experience. (Salesforce Research) Call centers provide customer support…
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Customer Service Outsourcing: Improving Agents’ Performance In Customer Service Outsourcing, delivering consistent and quality customer service across customer touchpoints is necessary in building and nurturing relationships. 93% of customers are…
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Key Customer Service Outsourcing Skills The objective of this article is to discuss key customer service outsourcing skills. The global call center outsourcing market is poised to grow by USD…
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Practical Applications of Robotic Process Automation (RPA) This article aims to illustrate some practical applications on the integration of Robotic Process Automation. In the recent Deloitte Global RPA Survey, one…
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Improving Customer Experience with Robotic Process Automation (RPA) Omnichannel call center support is a type of support that delivers consistent customer service across all channels and customer touchpoints with the…
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Healthcare Outsourcing: Sample Roles for your Offshore Healthcare Staff The global healthcare BPO market is projected to reach USD 468.5 billion by 2026 from USD 296.4 billion in 2021, at…
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