We help clients build, train, and manage dedicated help desk and technical support teams in Latin America.
THE CONNEXT DIFFERENCE
Key Points of Difference in Connext model versus Traditional BPO
- Client has absolute control over quality and pricing is completely transparent. Our clients like this relative to the large BPO model where the client has little control and pricing can be misleading.
- Stability of workforce and management team. We aim for < 20% turnover which is dramatically better than the 50-100% turnover experienced by larger BPOs.
- Skill diversity – we can fill any role you need. We give clients a path to a full suite of potential offshore team members.
- Built for high-growth companies that need flexible and adaptive support.
- High attentiveness, quality of support, and attention relative to large BPOs.
WHY CHOOSE CONNEXT
Why Connext is a top Help Desk and Technical Support Outsourcing Provider
- Adaptive and flexible approach
- High responsiveness
- Accountability and discipline
- Transparency and shared decision making
- Unwavering commitment to your growth
- Focused on metrics, data, and getting the optimal outcome
- Aligned values and strong ethos
- Ranked as one of the INC 5000 Fastest Growing Companies
Dedicated Help Desk Teams
Effective customer service can translate to potential conversions, customer loyalty and retention. One efficient business model with reduced cost structure for overall customer service support is Customer Service Outsourcing.
Connext builds, trains, and manages highly functioning custom outsourced customer service teams. Understanding the clients’ need to rapidly scale operations in today’s dynamic business landscape, Connext provides customer service solutions where clients start their own offshore (captive) Customer Service teams with the option to scale.
Businesses can delegate the first point of contact of customers to customer service outsourcing specialists to manage both outbound and inbound phone calls, and other functions such as lead generation, reports generation, calls management, issue resolution, customer interaction, records database management and other assigned roles.
Connext provides hand-in-hand training with the client. Aside from this, the company also provides its agents regular feedback, monitoring, and employee motivation.
Connext can remotely support cloud-based software with built-in ticketing systems, support portals, and call and chat routing that can transfer queries to customer service specialists.
Modern outsourcing solutions for each customer service function
Connext builds a dedicated team to provide and assist customers’ needs and meet their demands 24/7 through responsive, quality customer service support.
Customers demand fast, responsive yet excellent customer service. Live Chat is an important aspect of comprehensive customer service support when addressing urgent customer demands such as resolutions, FAQs, or product inquiries.
Live Chat Support teams undergo a comprehensive and meticulous training process to ensure key skills are adopted. Train the agents on your systems and processes and adjust based on customer feedback.
Experienced IT Help Desk Support Specialists can provide expert technical customer service outsourcing support troubleshooting and configuration support for computer systems, hardware, and software application issues. Technical Support Specialists have attention to detail, availability, and proper technical expertise.
Today, there are several data-driven communication channels that customers access to engage, communicate and interact with a business.
Connext Global Solutions provides personalized customer service across customer channels. Customer Service Specialists provide customer service in social media platforms, in-app messaging, phone call, e-mail, live chat, chatbots, FAQs, or resource centers.
Connext Global Solutions is equipped with secure state of the art monitoring and technology and industry-leading digital security systems and processes to support cloud-based connectivity platforms and systems to ensure seamless operations.
The company is fully capable to support current operating systems and software and ensures seamless integration and deployment of these software across our servers. This allows you to have a smooth delegation of inhouse operations to a customer service outsourcing provider.
OUR SERVICES
We help clients build dedicated Help Desk and Technical Support teams
- Recruiting
- Employer of Record Services
- Facilities
- IT Support
- Consulting
- Management
- Automation
Customized Staffing Solutions
Get The Ultimate End-To-End Client Experience.
Contact Us and Get A Custom Help Desk Outsourcing Solution
GET IN TOUCH
Customize your Offshore Team
Connext Back Office
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Outsource to experts
Outsource to Latin America with Connext
Outsource to experts in Latin America
