Getting Started

Absolutely! While a job description is helpful, the objective is not so much to have a written job description, but rather to gain a common understanding of the type of candidate that you want. We want to profile and select a candidate who will thrive in the position as long as you need them.

Yes, Connext will screen, test and conduct preliminary interviews with candidates. Once they have passed our initial screening, candidates will be endorsed to you for interview via video conference (MS Teams, Google Meet, Zoom, etc.). Connext will coordinate setting up the interview between you and candidate.

Connext will extend the job offer to the candidate and identify their availability to start. If you have a preferred start date, Connext will try to negotiate with the candidate to ensure your expectations are met. Additional steps will be provided to you once the candidate has accepted the job offer.

Next steps:

1. Connext will deploy a Connext PC with 2 monitors, along with necessary peripherals (keyboard, mouse, headset, and webcam).
2. Connext will also provide Prepaid WiFi if no available internet connection at home.
3. Connext IT will do the necessary onboarding by creating Connext PC login and Connext e-mail which will be provided to you and your team once available.
4. You, the client will create a username and provide the necessary tools and credentials for the employee to perform his/her tasks and responsibilities.
5. Once credentials and access are available, Connext IT and your Connext onboarding point of contact (POC) standby to provide any support necessary (installing applications, etc.).

There are multiple ways to do this:

1. VPN (Virtual Private Network)
2. Remote Desktop Services (Microsoft, Citrix, AWS, etc.)
3. Web-based tools (if client systems or tools are web-based)

If you have your own phone system, you just need to add and assign a phone to the employee. If softphone is an available feature, Connext can install the softphone application on the employee’s computer. If you do not have phone system available, Connext can provide a phone with a US number to the employee (physical phone or softphone) for $35/month.

Connext will provide a basic computer (e.g. Intel core i3) with two monitors and licensed versions of Windows 10 Pro and Bitdefender or similar antivirus software. Connext is not responsible for providing any software or special applications. Our clients are typically responsible for providing any software necessary to perform tasks including access to productivity software, e.g. Google Docs or Microsoft Office. If a client requires Connext to provide software, it will be provided and Connext’s actual costs will be passed through to the client on their invoice.

The assigned Connext employees will be available as necessary during your workday or as otherwise required. Connext employees receive a total of 20 days of Paid Time Off (PTO) per year. This paid time off usually consists of client designated holidays and the employee’s discretionary paid time off. As the client, you would specify a holiday schedule, then the remaining days will be discretionary PTO so that the total paid days off equal 20. Connext and you would discuss and agree on a holiday schedule based on your operational needs and share interest in allowing holiday time for employees.

Connext will not make any additional charges for overtime unless it exceeds an average of 1 hour per person in a week. For example, if there are 5 people, then up to 5 hours per week of overtime will be included at no charge. Both this policy and the holiday policy above are intended to keep the monthly invoicing as simple and predictable as possible.

You will treat the employee as if they are part of internal team. Training, Quality audit, assignment of tasks is done by the person who will manage the Connext team. The Connext manager assigned will provide local coaching, feedback, and performance improvement guidance as necessary. In this remote structure, the Connext management team doesn’t have visibility into who is performing well and who isn’t. Connext initiates a simple monthly feedback survey for each person. This is to ensure accurate and timely feedback, which is critical to the continuous improvement of employee performance. We work together as a team to identify and address issues proactively rather than waiting until they become a greater problem.