Key Summary
- 2025 marked a major expansion year for Connext, with new delivery capabilities, stronger multilingual coverage, and enhanced offshore infrastructure.
- The company strengthened its integrated staffing and EOR model, reducing vendor complexity and improving scalability for client teams.
- Major capability growth occurred in CX, finance, IT, and AI-assisted workflows as clients sought cost stability and resilience.
- Connext earned Great Place to Work® certifications in both Colombia and the Philippines, underscoring its commitment to employee culture and operational excellence.
- Connext maintained a 98% employee retention rate, reflecting strong talent stability and reinforcing quality and consistency for clients.
2025: A Transformational Year for Connext
The year 2025 marked one of the most significant periods of growth and evolution for Connext. As global organizations faced rising domestic labor costs, skill shortages, and the need for multilingual global operations, Connext scaled its workforce and capabilities across all regions. Investments in infrastructure, security, EOR operations, and AI-enabled processes helped Connext deliver faster, more efficient offshore solutions while maintaining high-quality service delivery.
This recap highlights the developments that defined Connext’s success in 2025.
Geographic Expansion and Strengthened Global Footprint
Connext strategically expanded its operations across Colombia, Mexico, India, and the Philippines, strengthening each region’s role in the company’s global delivery model.
Colombia and Mexico scaled bilingual (English–Spanish) capabilities, especially in CX, finance, and technical support. India deepened its footprint in IT, engineering, cybersecurity, and analytics roles. The Philippines remained a top performer for customer experience operations, healthcare support, finance processes, and administrative services.
This multi-country expansion gave clients greater flexibility, redundancy, and skill diversity across their offshore teams.
Great Place to Work® Certifications and Retention Metrics
A major milestone of 2025 was Connext being officially recognized as a Great Place to Work® in both Colombia and the Philippines. The certifications reflect robust employee satisfaction, inclusive workplace culture, and high standards for safety, fairness, and support. Connext+1
In addition to the certifications, Connext continued to deliver exceptional employee retention. According to its Retention page, the company has maintained a 98% employee retention rate, far above industry norms. Connext+1 This strong retention underscores Connext’s commitment to building stable, long-term teams — a critical factor for clients relying on consistent delivery and minimal turnover disruption.
You can read more about Connext’s retention approach here → https://connextglobal.com/services/retention/
Enhanced Infrastructure and Security Investments
With global compliance expectations rising, Connext invested heavily in secure infrastructure and operational controls across all delivery centers.
Upgrades included improved physical security, enhanced network protection, expanded redundancy systems, and dedicated secure workspaces suitable for regulated industries such as finance, insurance, and healthcare.
These investments ensured that Connext remained a trusted partner for clients requiring strict governance, sensitive data handling, and compliance-ready environments.
Growth in Integrated Staffing and EOR Services
Demand surged for Connext’s integrated staffing + EOR model, which offers a unified structure for recruitment, international employment compliance, and ongoing operational support.
Companies increasingly favored this model over traditional outsourcing or EOR-only engagements because it simplified vendor management, improved compliance, and reduced total cost of ownership.
This approach became especially powerful for mid-market organizations building teams of 5–50 roles across multiple functions.
AI-Enabled Productivity Across Teams
Connext teams expanded their use of AI tools in 2025, integrating automation into document processing, reporting, and quality checks.
However, human oversight remained central, with employees handling decision-making, exception management, customer communication, and workflow refinement.
This balanced AI-human model improved efficiency without compromising accuracy or client expectations.
Strengthened Multilingual Capabilities
Multilingual operations became a standout capability for Connext in 2025.
Growing bilingual teams in Colombia and Mexico supported the increasing demand for English–Spanish CX and financial roles. Asian and European language support continued across India and the Philippines.
This expansion positioned Connext as a leading choice for companies needing global reach and culturally aligned service delivery.
Operational Enhancements That Improved Client Outcomes
Connext implemented several internal improvements that directly enhanced client results:
- Faster, more precise recruitment pipelines
- Stronger onboarding, improving day-one readiness
- Higher employee retention driven by better support, culture, and development opportunities
These improvements reduced downtime, improved quality, and increased continuity for client teams.
Which Functions Grew the Most in 2025
The strongest service line growth occurred in:
Customer Experience (CX): Expanded multilingual capability and omnichannel support.
Finance and Accounting: Increased demand for AP/AR, payroll, reconciliation, and FP&A support.
IT and Engineering: Significant scaling in QA, DevOps, cybersecurity, and data operations.
These functions continue to anchor Connext’s value proposition in 2026.
The Connext Difference in 2025
Connext’s ability to simplify offshore team building became increasingly valuable throughout the year.
Three differentiators stood out:
- Integrated staffing and EOR support simplified complex offshore team builds.
- Clients maintained direct workflow control while Connext handled compliance and operations.
- Lower total cost of ownership by removing stacked vendor margins common in outsourcing or EOR-only setups.
These strengths made Connext a preferred partner for companies looking for flexibility, transparency, and long-term scalability.
Build on the Momentum of 2025
Connext enters 2026 stronger than ever, with expanded capabilities, award-winning workplace culture, and secure, scalable delivery centers across four global locations.
If you’re planning to grow global operations or optimize costs this year, Connext is ready to help.
Talk to a Connext expert to build your 2026 staffing plan, or use the Pricing Calculator to explore role and market options.
FAQ
CX, finance operations, IT, and technical support were the fastest-growing areas across all markets.
Yes. The company strengthened and expanded operations in the Philippines, India, Colombia, and Mexico.
Connext achieved a 98% employee retention rate in 2025 — well above industry averages.
Connext earned Great Place to Work® certifications in Colombia and the Philippines, reflecting high employee satisfaction and workplace culture.
Because it streamlines recruitment, compliance, and operations into one structure, reduces vendor complexity, and delivers lower total cost of ownership while preserving client control over workflows.
References
Gartner – Future of Work Research
https://www.gartner.com/en/human-resources/insights/future-of-work
Deloitte – Global Shared Services and Outsourcing Survey
https://www2.deloitte.com/global/en/pages/operations/articles/global-shared-services-survey.html
McKinsey – Workforce and AI Transformation Insights
https://www.mckinsey.com/featured-insights/future-of-work
World Bank – Emerging Markets Labor and Economic Data
https://www.worldbank.org/en/research
Connext Retention Services Page
https://connextglobal.com/services/retention/
Connext Great Place to Work (Colombia) Announcement
https://connextglobal.com/connext-earns-prestigious-great-place-to-work-certification-in-colombia/
Connext Great Place to Work (Philippines) Announcement
https://connextglobal.com/connext-earns-great-place-to-work-certification-2025/
