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Senior Healthcare Support Specialist | 4779

Location: Philippines
Job Category: Healthcare

Job Description:

• Prepare patient charts before scheduled appointments, ensuring all necessary information is available for healthcare providers.

• Assist healthcare providers by scribing real-time information during appointments or wound rounds via audio or Zoom calls, accurately documenting clinical information and treatment plans.

• Take down real-time information during patient encounters, ensuring thorough and accurate documentation of pertinent clinical details.

• Provide support in patient registration and scheduling, ensuring all necessary administrative tasks are completed efficiently.

• Maintain confidentiality and adhere to HIPAA and PHI requirements at all times.

• Collaborate effectively with healthcare providers and other team members to ensure the delivery of high-quality patient care.

Qualifications:

• Experienced in scribing real-time information during the scheduled appointment or wound rounds via an audio or zoom call.

• Typing speed of at least 40 words per minute (wpm).

• Strong understanding of medical terminology and ability to accurately transcribe clinical information.

• Understanding of HIPAA and PHI requirements.

• Clear and coherent in both written and verbal communication skills, with the ability to work effectively with sensitive and confidential material.

• Ability to work accurately and attend to details while responding to multiple work demands.

• Ability and willingness to work with a diverse staff and patient population.

• Strong problem-solving skills and a collaborative team player.

• Handle multiple demands and work effectively in a fast-paced environment, demonstrating flexibility with schedules and training.

• Work independently with minimal supervision, demonstrating strong problem-solving skills and attention to detail.

• Communicate effectively in English, both orally and in writing, with a high level of comprehension and accuracy.

• Demonstrate proficiency in MS Office Word, Excel, PowerPoint, Outlook, and Electronic Medical Records (EMR) systems.

Screening Criteria:

• At least one (1) year of experience using Electronic Medical Records and/or medical practice management systems.

• Must have stable employment history