Job Description:
• Processes end-to-end payroll for assigned clients, ensuring accuracy and on-time completion of each payroll cycle.
• Reviews and validates payroll inputs including timesheets, adjustments, and supporting documentation.
• Calculates wages, deductions, and payroll-related entries in compliance with company policies and regulations.
• Ensures accurate posting of payroll and direct deposits.
• Serves as the primary point of contact for client payroll inquiries via email and phone.
• Communicates proactively with clients to clarify requirements, provide updates, and resolve issues before escalation.
• Coordinates with internal teams (HR, Benefits, Client Success) to address payroll-related concerns.
• Identifies discrepancies, performs root cause analysis, and resolves issues prior to payroll submission.
• Manages multiple client accounts and payroll schedules in a high-volume, deadline-driven environment.
• Maintains accurate payroll records, documentation, and audit-ready files.
• Demonstrates ownership by ensuring payroll cycles are completed with minimal errors and delays.
• Upholds service standards focused on responsiveness, accuracy, and client partnership.
Qualifications:
• Explains complex payroll or financial concepts in a clear, client-friendly manner.
• Demonstrates strong attention to detail and accuracy in processing financial transactions.
• Works effectively across multiple systems, platforms, and data sources.
• Manages competing priorities and meets strict deadlines without compromising quality.
• Demonstrates high accountability and ownership of deliverables.
• Maintains professionalism and composure when handling client concerns.
• Shows strong problem-solving skills and ability to identify and resolve discrepancies.
• Adapts quickly to new tools, processes, and changing priorities.
• Demonstrates strong customer interaction and relationship management skills.
• Clear and coherent both written and verbal communication skills in English.
Screening Criteria:
• Bachelor’s degree in Accounting, Finance, Business, or equivalent work experience.
• Minimum of two (2) years of experience in a high-volume, transactional, or client-facing role (e.g., payroll, banking, financial services, shared services).
• Must have stable employment history.
