Job Description:
• Respond to customer inquiries via phone, email, chat, or other communication channels in a timely and professional manner.
• Resolve customer issues related to products, services, or account management, ensuring customer satisfaction.
• Document customer interactions and maintain accurate records of customer issues and resolutions in the CRM system.
• Manage customer expectations and provide effective solutions in a calm and professional manner.
• Assist customers with troubleshooting and resolving basic technical issues related to products or services.
• Collaborate with team members and other departments to address complex issues and improve service quality.
• Provide feedback to management on common customer issues or trends to contribute to process improvements.
• Maintain a thorough knowledge of the company’s products, services, and policies to provide accurate and helpful information to customers.
• Continuously meet or exceed individual performance targets for response time, customer satisfaction, and issue resolution.
• Participate in training and development programs to improve customer service skills and product knowledge.
• Ensure compliance with company policies and customer service standards.
Qualifications:
• Clear and coherent both written and verbal communication skills in English.
• Proficient in using system tools to track and manage customer interactions.
• Demonstrates strong attention to detail and accuracy in customer information handling.
• Demonstrates the ability to remain calm and professional when resolving customer concerns.
• Proactive, solution-oriented, and collaborative team player.
Screening Criteria:
• High school diploma or an equivalent combination of education and work experience.
• Minimum of one (1) year of experience in customer support, client-facing roles, or retail environments.
• Must have a stable employment history.
