Job Description:
• Greet customers warmly and collect kiosk location details while maintaining a positive and empathetic tone.
• Troubleshoot kiosk and printing issues via the Ink’d dashboard, including error codes, transaction reviews, and reprints.
• Process refunds and issue credits, capture screenshots, send confirmations, and generate coupon codes as needed.
• Assist customers with gift card and greeting card inquiries, including QR codes, digital access, and printing questions.
• Guide customers through online ordering, shipping, pickup, and checkout, clarifying delivery expectations.
• Escalate retailer or technical support calls that fall outside standard troubleshooting.
• Document all interactions, draft data reports including kiosk details, issue descriptions, and actions taken, supporting internal teams.
• Maintain brand warmth and professionalism to ensure a consistent, positive customer experience.
Qualifications:
• Comfortable navigating web-based dashboards and software platforms.
• Detail-oriented with strong documentation and follow-through habits.
• Proven ability to remain calm, professional, and solutions-focused when handling escalations.
• Positive attitude and genuine enthusiasm for helping customers succeed.
• Clear and coherent both written and verbal communication skills in English.
Screening Criteria:
• Minimum of one (1) year of experience in customer service, call center, or support role.
• Must have stable employment history.
