Job Description:
• Welcome and assist patients and visitors in person or via phone; answer inquiries and direct as needed.
• Schedule and manage patient appointments to maximize provider time and treatment room utilization; notify providers of arrivals and delays.
• Address patient concerns and questions while maintaining a professional reception or call center environment.
• Maintain and update patient records, including personal, medical, and financial information, in compliance with HIPAA.
• Process billing activities, including recording charges, collecting payments, managing credit, and filing insurance claims.
• Follow clinic policies and procedures and report operational needs or changes.
• Handle incoming electronic communications (fax/email) for outpatient services, review documents, and route or file appropriately.
• Prepare pre-appointment chart notes by collecting documents from referring doctors.
• Handle outbound referrals, including documentation, updating logs, following up with referring providers, and ensuring patient follow-ups.
• Work with the Clinical Director to prepare and send referral letters within 24 hours of visits.
• Manage medical records, including organizing, purging, and storing files, processing release requests, and maintaining logs.
• Receive and post phone payments to patient accounts accurately.
Qualifications:
• Demonstrates expertise in cold calling and outbound calling techniques.
• Demonstrates strong customer service skills to support client satisfaction and retention.
• Competent in basic computer operations and essential software applications.
• Clear and coherent both written and verbal communication skills in English, to effectively engage individuals across all organizational levels.
Screening Criteria:
• Bachelor’s degree in a related field or equivalent combination of education and relevant work experience.
• Minimum of two (2) years of experience in customer service handling inbound and outbound calls.
• Experience in Microsoft Office suite to support efficient task execution and documentation.
• Must have stable employment history.
