Job Description:
• Manage collections for national and key customer accounts.
• Contact customers in Canada via phone or email to resolve overdue payments and clarify billing issues.
• Monitor aging reports and identify delinquent accounts for follow-up action.
• Reconcile customer payments, un-applied cash, and account discrepancies.
• Investigate and resolve billing, pricing, and misapplied payment issues.
• Coordinate with Sales, Credit, and Accounting teams to resolve account disputes.
• Maintain accurate records of collection activities and customer financial status.
• Analyze receivables data to identify risk exposure and recommend actions.
• Escalate high-risk or uncollectible accounts to management.
• Work toward achieving monthly collection targets and KPIs.
• Ensure compliance with credit policies and confidentiality of financial data.
Qualifications:
• Demonstrates strong negotiation and customer handling skills.
• Proven ability to analyze financial data and aging reports.
• Detail-oriented with strong follow-through and deadline management.
• Clear and coherent both written and verbal communication skills in English.
Screening Criteria:
• Minimum of one (1) year of experience in collections, accounts receivable, billing, or credit control.
• Experience working with AR systems or ERP tools.
• Must have stable employment history.
