Job Description:
• Generate and distribute customer invoices accurately and timely.
• Apply customer payments including ACH, wire transfers, checks, and credit card payments.
• Monitor customer aging reports and proactively follow up on overdue balances.
• Maintain regular communication with customers regarding outstanding invoices, deductions, and short payments.
• Coordinate collection efforts while maintaining positive customer relationships.
• Assist in establishing and maintaining customer credit files and payment terms.
• Reconcile invoices against shipping documents, bills of lading, air waybills, and export documentation.
• Investigate invoice discrepancies related to pricing, freight, product weights, shortages, or returns.
• Work closely with sales, logistics, and processing teams to resolve billing issues quickly.
• Ensure sales tax, freight, and customer-specific billing requirements are properly applied.
• Post daily customer payments and reconcile deposits.
• Maintain accurate AR records within ERP/accounting systems.
• Prepare weekly aging summaries and collection status reports.
• Support month-end close activities including reconciliations and reporting.
• Assist with audit requests and documentation retrieval.
• Serve as a point of contact for customer billing inquiries and communicate with internal departments, distributors, and export customers.
Qualifications:
• Demonstrates strong numerical and reconciliation skills.
• Demonstrates strong attention to detail and organizational skills.
• Shows ability to prioritize tasks, manage multiple deadlines, and work independently.
• Demonstrates strong customer service skills and ability to work collaboratively within a team.
• Clear and coherent both written and verbal communication skills in English.
Screening Criteria:
• Bachelor’s degree in Accounting, Finance, or related field.
• Minimum of two (2) years of accounts receivable, billing, or accounting experience.
• Experience in Microsoft Excel and ERP/accounting systems.
• Must have a stable employment history.
