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The $14,700 Seat: What an Unfilled Role Really Costs Companies
Connext Global 2026 Unfilled Role Report - cover image
The $14,700 Seat: What an Unfilled Role Really Costs Companies

The $14,700 Seat: What an Unfilled Role Really Costs Companies

This report assesses how often AI can run without attention, what “reliable” AI looks like in practice, how much follow-up work is required, where output breaks down and how often those breakdowns affect outcomes.
September 1, 2026 Read More
The Connext Global 2026 AI Oversight Report
Connext AI Report Featured Image
The Connext Global 2026 AI Oversight Report

The Connext Global 2026 AI Oversight Report

This report assesses how often AI can run without attention, what “reliable” AI looks like in practice, how much follow-up work is required, where output breaks down and how often those breakdowns affect outcomes.
February 16, 2026 Read More
The Crucial Role of Cost Estimating in Project Budgeting
The Crucial Role of Cost Estimating in Project Budgeting IMG BKG
The Crucial Role of Cost Estimating in Project Budgeting

The Crucial Role of Cost Estimating in Project Budgeting

In today's dynamic business environment, precise cost estimating has become more critical than ever. It serves as the foundation for effective project budgeting, ensuring that resources are allocated efficiently and projects are completed within scope…
May 17, 2025 Read More

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What Actually Makes Global BPO Operations Scale
Collogues discussing the proper way to execute global BPO operations.
What Actually Makes Global BPO Operations Scale

What Actually Makes Global BPO Operations Scale

Learn how scalable teams maintain quality, control, and performance.
September 16, 2026 Read More
What Companies Lose by Not Staffing for Spanish-Speaking Customers 
Bilingual customer service representatives
What Companies Lose by Not Staffing for Spanish-Speaking Customers 

What Companies Lose by Not Staffing for Spanish-Speaking Customers 

Uncover the hidden revenue cost of ignoring Spanish coverage.
September 16, 2026 Read More
How to Outsource IT Support Without Losing Control of Service Quality
Smiling customer support professional wearing a headset at a computer workstation, with another headset-wearing colleague working in the background.
How to Outsource IT Support Without Losing Control of Service Quality

How to Outsource IT Support Without Losing Control of Service Quality

Marc Sylvester shares his insights on how companies can strengthen IT support through outsourcing while maintaining visibility and control. Learn how integrating teams, workflows, and processes creates a more effective operating model.
September 15, 2026 Read More
Multi-Entity Accounting Offshore: Consolidation, Intercompany, and Close Across Entities
Founders talking about multi-entity accounting offshore
Multi-Entity Accounting Offshore: Consolidation, Intercompany, and Close Across Entities

Multi-Entity Accounting Offshore: Consolidation, Intercompany, and Close Across Entities

Scale multi-entity accounting with clearer ownership. Keep control as you grow.
September 12, 2026 Read More
Why Companies Start with One Offshore Location Before Expanding Globally
Founders talking about offshore risk management when it comes to offshoring in multiple countries
Why Companies Start with One Offshore Location Before Expanding Globally

Why Companies Start with One Offshore Location Before Expanding Globally

Start with one offshore location, build the foundation, then scale globally.
September 12, 2026 Read More
Jira Staffing Solutions: How to Build a High-Performing Expert Team Without Slowing Down Agile Delivery
Founders want to try Jira staffing solution
Jira Staffing Solutions: How to Build a High-Performing Expert Team Without Slowing Down Agile Delivery

Jira Staffing Solutions: How to Build a High-Performing Expert Team Without Slowing Down Agile Delivery

A jira staffing solution helps teams build efficient workflows and scale faster.
September 12, 2026 Read More
Outsourcing Transcription Services to the Philippines: Benefits and Best Practices
Founders looking for outsourcing transcription services to the Philippines
Outsourcing Transcription Services to the Philippines: Benefits and Best Practices

Outsourcing Transcription Services to the Philippines: Benefits and Best Practices

Outsource transcription to the Philippines with skilled global talent.
September 12, 2026 Read More
Offshore Talent Solutions for Singapore Companies: Where to Build Teams
People discussing offshore talent solutions for Singapore companies
Offshore Talent Solutions for Singapore Companies: Where to Build Teams

Offshore Talent Solutions for Singapore Companies: Where to Build Teams

Where Singapore companies can find offshore talent to build scalable teams.
September 12, 2026 Read More
How to Choose a BPO Provider: 8 Questions Leaders Should Ask Before Outsourcing
Learning how to choose a BPO provider
How to Choose a BPO Provider: 8 Questions Leaders Should Ask Before Outsourcing

How to Choose a BPO Provider: 8 Questions Leaders Should Ask Before Outsourcing

How to Choose a BPO Provider with the right talent, support, and strategy.
September 12, 2026 Read More
How to Compare Offshore Workforce Partners That Support Multiple Departments 
Business leader comparing offshore staffing options across finance, IT, and customer service departments
How to Compare Offshore Workforce Partners That Support Multiple Departments 

How to Compare Offshore Workforce Partners That Support Multiple Departments 

One partner for every department, or a specialist per function? Here's how to evaluate the trade-off before you consolidate.
September 12, 2026 Read More
How to Build a Bilingual Customer Support Team in Colombia 
Bilingual customer support agents in a Colombia
How to Build a Bilingual Customer Support Team in Colombia 

How to Build a Bilingual Customer Support Team in Colombia 

Choosing Colombia is easy. Building and quality-checking a bilingual support team is the real work.
September 11, 2026 Read More
What is RPO? A Guide to Recruitment Process Outsourcing 
Recruiter reviewing candidates
What is RPO? A Guide to Recruitment Process Outsourcing 

What is RPO? A Guide to Recruitment Process Outsourcing 

RPO explained: what it means, how it works, and when it fits.
September 11, 2026 Read More
5 Decisions to Make Before an Offshore Job Description 
Business leader reviewing hiring decisions before writing an offshore job description
5 Decisions to Make Before an Offshore Job Description 

5 Decisions to Make Before an Offshore Job Description 

Most offshore job descriptions fail before writing starts. Here are five decisions to make first.
September 11, 2026 Read More
Remote Staffing for the Outdoor Industry: 2026 Trends in Construction, Agriculture, and Field Services 
Construction site foreman reviewing project data alongside a remote back-office team member
Remote Staffing for the Outdoor Industry: 2026 Trends in Construction, Agriculture, and Field Services 

Remote Staffing for the Outdoor Industry: 2026 Trends in Construction, Agriculture, and Field Services 

2026 labor trends in construction, agriculture, and field services, and how remote staffing frees up scarce field-labor budget.
September 11, 2026 Read More
Outsourcing for Startups: How to Extend Runway Without Losing Control 
Startup founder reviewing a dedicated outsourced team's dashboard alongside a Connext account manager
Outsourcing for Startups: How to Extend Runway Without Losing Control 

Outsourcing for Startups: How to Extend Runway Without Losing Control 

How startups can extend runway and build a dedicated team starting at one hire, without losing oversight or quality.
September 11, 2026 Read More

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Dedicated offshore and nearshore support teams, hired based on your specific requirements.

  • Industry leading annual retention rate of >80%
  • Rated one of the top places to work in the Philippines
  • Can build cross-functional teams across the globe
  • 3+ year average employee tenure
  • Scale quickly, up to 100 new employees per month
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