How Business Process Outsourcing (BPO) Services Can Help Solve Staffing Shortages
This article discusses how some industries can benefit from Business Process Outsourcing (BPO).
As of December 2021, there were about 10.93 million job openings in the United States. According to the Bureau of Labor Statistics, 4.3 million Americans also quit their jobs during this period, down slightly from the record 4.5 million in November.
Here are some industries greatly affected by the Great Resignation. Fortunately, Business Process Outsourcing (BPO) can help alleviate staffing shortages in these respective industries.
Healthcare
For the Healthcare sector, according to consultancy group Mercer, by 2025, the U.S. will likely face a shortage of 446,300 Home health aides, 95,000 Nursing assistants, 98,700 Medical and lab technologists and technicians and 29,400 Nurse practitioners.
Selecting the right healthcare outsourcing partner for overhead reduction, efficiency, and decreased costs and most specially, allows for an end-to-end patient experience.
A dedicated offshore team allows for efficient workflow for healthcare organizations. Healthcare providers primarily outsource services such as medical billing, coding, eligibility, and nursing.
Accurate and on-time service delivery of pre-authorization, requests for information, follow-up calls & action, timely & correct payment posting to eligibility verification are some of the tasks clients can delegate to healthcare outsourcing providers.
At Connext Global Solutions we can assist with healthcare-related tasks from data entry, patient access, to medical billing, to medical claims specialists. Sample roles that healthcare organizations can outsource to Connext Global Solutions are:
- Medical Billing Specialist
- Medical Transcriptionist
- Virtual Nurse
- Claims Adjudicator
- Ophthalmic Technician
- Healthcare Support Specialist
- Healthcare Account Manager
Read more on an in-depth discussion on sample roles for Healthcare Outsourcing on our previously published article.
Information Technology
Global recruitment consultancy and IT outsourcing service provide Harvey Nash and auditing firm KPMG surveyed over 3,000 technology leaders for their annual CIO Survey, and found that an astonishing 65% said that hiring challenges are hurting the industry.
IT Outsourcing bridges the IT skills gap with remote IT professionals with highly specialized skills and comprehensive experience. With business process outsourcing, you can outsource development, design, and automation, and technical expertise.
Outsource to Connext Global Solutions with functions ranging from IT administration, information security to technical roles such as analysts to provide secure and efficient database administration and migration via cloud computing, and data-driven insights via data analytics and data science.
Customer Service
Customer service outsourcing is one of the fastest growing markets in the outsourcing industry. According to the Technavio 2020-2024 report, the global call center outsourcing market is poised to grow by USD 14.05 billion during 2021-2025, progressing at a CAGR of over 3% during the forecast period.
Outsource customer service to customer support specialists whose tasks range from: managing amounts of incoming phone calls, lead generation, maintaining customer satisfaction, building trust-based relationships, reports generation, meeting personal/customer service team sales targets and call handling quota, handle issues and provide resolutions, maintain a customer interaction and records database and other assigned and related roles.
Human Resources Support
In a survey conducted by Accenture of executives of more than 120 companies in North America and Europe with annual revenues of at least US$1 billion, the results found that outsourcing is now firmly embedded as part of HR service delivery. (Accenture)
Some Human Resource Functions you can outsource are: Administrative HR Tasks, Recruitment, Staff Training, Performance Management and Employee Engagement.
Hire, train, retain top talent and fill in the right people for the right roles with Connext Global Solutions. The company sources top talent for you and take care of your payroll, benefits, and engagement needs.
Back Office and Accounting Support
Outsource essential support tasks like data entry, claims and payment processing, HR support services, accounting services, creative services, through Back Office outsourcing.
37% of small businesses outsource their Accounting function as this requires a specific skill set which makes accounting related tasks the top outsourced function. An outsourced accountant provides remote day-to-day accounting support as effectively as inhouse accounting departments. Business process outsourcing makes it possible to delegate management of financial transactions, from fixed payments and variable expenses to bank deposits and budgets,
Connext Global Solutions enables you to manage your remote staff effectively and efficiently
Connext Global Solutions is a staffing agency that can create the value of an offshore subsidiary at any scale. The company intends to fill .1% of about 10.93 million job openings in the United States with customized outsourcing and staffing solutions.
Connext Global Solutions has an established remote-ready staffing model and has effectively provided talented virtual assistants to over 50+ satisfied clients. The company is uniquely positioned to take on projects effectively, regardless of size and scope.
Partner with Connext today.
