Aligned Incentives and Planned Implementation for Successful Business Process Outsourcing
57% of companies use business process outsourcing to concentrate on core issues, operations, and activities. (Statista)
In business process outsourcing, providers need to address your company’s staffing, transformational and operational strategies. The key to an effective business process outsourcing model is one that is properly structured to fit the business and unlock business growth.
Aside from ensuring the client needs are properly addressed, the business process outsourcing provider must also make sure that implementation and incentives are properly aligned.
Establishing aligned incentives and planned implementation methods are critical in contributing to the success and growth of a business when outsourcing.
Businesses need to have established objectives, pricing models, terms, and requirements before outsourcing. This way proper planning, process alignment and a seamless transition with the business process outsourcing provider is ensured.
For targeted process improvement, businesses should also have clearly defined set of proper monitoring and measurement of productivity, utilization, and quality to track the performance of outsourced teams.
These metrics can be measured based on desired output by client or errors made versus number of tasks completed, measured on a weekly basis, based on 40-hour work week, depending on the client.
Aligned employee incentives based on employee performance also boost employee morale and positive employee engagement. Delegate employee engagement to your offshoring provider and shift the focus on your core functions.
Connext Global Solutions provides Business Process Outsourcing Solutions Aligned to your Needs
Connext Global Solutions is a business process outsourcing provider with industry-leading staffing solutions. The company is committed in providing excellent service delivery and unlocking client growth.
Connext Global Solutions helps manage a client’s team as if it was theirs and makes sure the performance matches or exceeds that of your local teams. The company helps clients understand exactly what they want, exactly what their processes are, exactly how they measure success, escalation and so on.
Connext Global Solutions can establish customized key parameters in close coordination with the client on quantitative measures on:
- Quality
- Productivity
- Skills & Knowledge
- Engagement
- Overall Performance
- And More
Lessen overhead since we handle the people, facilities, rent, utilities, compliance and most of the systems while allowing the client to own what is most important and unique to their business, their specific systems and business processes.
Connext Global Solutions provides world-class service to our clients standing by our 100% client satisfaction claim. This is backed up with over 350 quality, productivity, and utilization metrics per client, transparent and cost-effective pricing system and consultation sessions, allowing for an improved client experience.
The company provides hand-in-hand training in close coordination with the client to ensure that all Connext employees are follow the client specific training process and guidelines.
With Connext Global Solutions, you gain access to:
- Geographically diverse talent
- 100% virtual recruitment and employment process
- Productivity, utilization, and quality monitoring
- Dedicated account management
- Standing IT support
- Talent management and employee engagement
