How a Digital Lending Platform Partnered with Connext to Build a 60+ Person Global Team
Overview
A fast-growing digital lending company partnered with Connext to support its rapid expansion across the U.S. Starting with just four offshore employees in 2023, the company scaled to 20 within a year—and is projected to reach 66 by 2025. With Connext’s help, they built specialized teams for title, closing, and customer support while launching a bilingual HelpDesk to better serve their national customer base.
Key Highlights
- From 4 to 66 Team Members: Rapid, high-quality recruitment to meet growing operational demands.
- Bilingual Global Support: Expansion into Colombia enabled seamless service for diverse customers.
- Leadership Development: Offshore Team Leads and Senior Specialists now drive process improvement and operational excellence.
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The Challenge
A company-wide hiring freeze left the client’s project teams without enough in-house estimators to keep pace with a growing pipeline of construction and engineering bids. In an industry where precise cost estimating is the foundation of effective project budgeting and resource allocation, every delayed estimate risked a missed submission deadline — and a lost contract.
The Approach
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VP of Operations, Engineering & Construction Client
