Do what you do best. Your Connext team does the rest

Outsource non-core functions to dedicated teams built for the work that keeps your business running but doesn’t set it apart. Finance, billing, customer support, IT, back office, and sales support teams work inside your systems, under your direction. You choose every hire, and Connext handles their recruiting, HR, payroll, IT, and facilities.

Your best people shouldn’t spend their week on the rest

The controller is reconciling accounts instead of planning the next quarter. The practice manager is on hold with a payer, and the IT lead is resetting passwords. Every hour your best people spend on repeatable work is an hour they don’t spend on the work only they can do.

Four questions that separate the core from the rest

Run any function through these four questions. The more “no” answers to the first two and “yes” answers to the last two, the stronger the case for outsourcing it.

Question

What it tells you

Does this work set you apart to customers?

If yes, keep it close. If customers never see it, it’s likely non-core.

Does it need your leadership’s judgment every time?

If yes, keep it in-house. If it follows clear rules, a trained team can own it.

Is it repeatable and documented, or could it be?

Repeatable work with a process is the easiest to hand off well.

Is it hard to hire for, or keep staffed, locally?

Roles you can’t fill or keep filled are where outsourcing pays off fastest.

What to keep and what to outsource, by department

Department

Keep in-house

Outsource

Finance

Financial strategy, FP&A decisions, approvals

AP/AR, reconciliations, payroll processing, bookkeeping

Healthcare

Clinical decisions, payer strategy, patient policy

Medical billing, coding support, prior authorizations, scheduling

Customer support

CX strategy, escalation policy, brand voice

Tier 1 and tier 2 support, order and account updates

Architecture, security policy, vendor choices

Service desk, user support, monitoring, documentation

Marketing

Positioning, budget, channel strategy

Content production, campaign builds, reporting

Operations

Process design, supplier strategy

Data entry, order processing, invoicing, admin support

The rest, handled. Function by function

Each of these teams started with a specific gap. Here’s what the work looks like and what changed for the clients behind it.

Finance and accounting

What the team handles: AP/AR, reconciliations, financial reporting, payroll support.

What changed: A Hawaii-based bank now has 17 Connext team members across multiple departments, including accounting associates and loan servicing specialists.

Explore finance and accounting teams →

Healthcare and revenue cycle

What the team handles: Medical billing, A/R follow-up, insurance verification, prior authorizations.

What changed: A multi-site ophthalmology practice in Texas built a 10-person Connext billing team. It reduced its Texas-based billing staff from 32 to 19 and standardized workflows with new SOPs.

Explore healthcare teams →

Customer support

What the team handles: Inbound support, help desk, bilingual service, account updates.

What changed: A Virginia digital lending company built its first offshore help desk with Connext and added bilingual support from Colombia. The team grew from 4 specialists to 20 in under a year.

Explore customer support teams →

IT and service desk

What the team handles: Service desk, technical support, user administration, documentation.

What changed: A Salt Lake City managed service provider grew from 1 Connext team member to 39, including 28 transitioned from a prior provider. A full-time operations manager runs the account.

Explore IT and service desk teams →

Back office and operations

What the team handles: Data entry, payment processing, enrollment management, audit tracking.

What changed: A San Francisco health benefits platform started with 10 data entry specialists and grew to 27. The team covers 20 hours a day across U.S. and Philippine time zones.

Explore back-office teams →

Sales and revenue support

What the team handles: Outbound calling, lead qualification, appointment setting.

What changed: A debt relief services company’s 4-person Connext team transferred qualified leads that converted into about $3 million in sales. That was between April and December 2024.

Explore sales support teams →

Why companies hand the rest to Connext

Outsourcing isn’t slowing down. In Deloitte’s Global Outsourcing Survey, 80% of executives planned to maintain or increase third-party outsourcing. Yet 70% had brought some outsourced work back in-house over the previous five years. When outsourcing fails, the idea is rarely the problem. It’s who does the work, and who checks it.

You choose every hire.

Only the top 4% of applicants are sent to you for interviews, and you make the final call.

They stay.

At 90 days, 94% of Connext team members are still on their teams, and 98% of clients stay with Connext.

One partner across functions.

Finance today, support next quarter. Every account has a dedicated in-country team manager at a 35:1 employee-to-manager ratio.

Start with one role.

Begin with a single hire in one function and add roles as the first ones prove out. A Denver software company started with a small pilot and grew to nearly 60 professionals.

Security your auditors can verify.

SOC 2 Type II attestation report, backed by monitored workstations and audited access controls.

Want the full picture of how Connext recruits, retains, and manages every team? See the Connext model →

What the first 30 days look like

Most leaders haven’t outsourced a function before, and the unknowns slow the decision.

In Connext’s 2026 Unfilled Role Report, only 31% of operations leaders said they understand offshore staffing well enough to explain it to someone else.

Here’s exactly what happens after you say go.

When

What happens

Week 1

We calibrate the role with you: skills, tools, schedule, and what a great hire looks like for this function.

Days 5 to 7

Your first screened candidates arrive, after AI-supported screening, skills assessments, and a Connext operations manager interview.

Around day 21

You interview the finalists and make your first hire.

Weeks 3 to 4

Your new team member learns your process, systems, and standards alongside your team lead before taking on live work.

Every week after

Your in-country team manager runs weekly account reviews, reports on productivity and quality, and handles HR, IT, and facilities.

Who does what when you outsource a function to Connext

Your team members do the work: processing, support, reporting, and the daily tasks of the function. You keep the strategy, the systems, the approvals, and accountability for the function’s results. Connext supplies the people and the infrastructure behind them, and acts as Employer of Record for your team.

What a dedicated team costs, by function

Role and location

Entry (1–2 yrs)

Mid (3–4 yrs)

Senior (5+ yrs)

Accounting associate

$2,018–$2,110

$2,221–$2,329

$2,466–$2,604

Medical billing specialist

$1,808–$1,872

$1,872–$1,970

$2,033–$2,221

Customer support

$1,755–$1,818

$1,818–$1,911

$1,974–$2,156

Help desk / technical support

$1,982–$2,250

$2,250–$2,518

$2,518–$2,920

Back-office support / data entry

$1,662–$1,818

$1,818–$1,911

$1,991–$2,214

Illustrative monthly rates per full-time team member, fully loaded. Final rates depend on role scope, experience, and location.

See what your first function would cost

Pick a function, enter your headcount and salaries, and compare your fully loaded in-house cost with a dedicated Connext team. Savings vary by role, seniority, and location, so the calculator shows your number, not an average.

Pricing Calculator

Pick the first function. We’ll find the first hire

Book a call with a Connext staffing specialist. We’ll help you choose the function to start with, map the roles, and build a cost breakdown for your exact team.

Your best people, back on their best work

Connext gives you dedicated people for the work that keeps the business running. You get a model built to keep them, and management that stays in it with you. Your best people get back to the work only they can do.

Book your first-function consult

No upfront cost to start.

Frequently asked questions

A large blue question mark graphic with a thin white gradient at the top of its vertical line.

Which business functions should you outsource first?

Start with work that is repeatable, documented, and hard to staff locally. Good first candidates are accounts payable, medical billing, tier 1 support, IT help desk, and data entry. These functions have clear rules and measurable output, so a new team can learn them quickly. Prove the model on one function, then expand to the next.

How do you know a function is ready to outsource?

A function is ready when someone can write the process down and the volume is steady enough for a full-time role. You should also be able to define what good output looks like. If the process only exists in one person’s head, document it first. That documentation also becomes the new team member’s training material.

Will outsourcing non-core work hurt quality?

It can, when the provider rotates people or leaves you managing alone. Quality holds when you choose the people, they stay long enough to learn your standards, and someone reviews the work every week. Deloitte’s 2024 survey found 70% of executives had brought some outsourced work back in-house, often a sign the model, not the idea, failed.

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Can you outsource just one role to start?

Yes. Many companies begin with a single hire in one function, measure the results, and add roles once the first hire proves out. With Connext, there is no upfront cost to start, and the same co-management model applies whether the team is one person or one hundred.

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How do you outsource several functions without managing several vendors?

Use one partner that can staff each function and give you a single point of oversight. With Connext, every account has a dedicated in-country team manager who runs weekly reviews across your team. Adding a function adds people, not another vendor to manage.

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