See how a California-based behavioral health billing company expanded from 37 to 66 supported facilities while maintaining strong reimbursement, compliance, and quality performance with Connext.
Overview
A growing behavioral health revenue cycle management company needed to scale operations quickly to support an expanding client base. As facility partnerships increased, so did the demand for claims processing, utilization review, payment posting, accounts receivable, and compliance oversight.
By partnering with Connext, the company built a scalable offshore RCM team that enabled rapid growth while maintaining strong reimbursement performance, operational efficiency, and quality standards.
Key Highlights
- 78% Growth in Supported Facilities
Expanded from 37 to 66 healthcare facilities without increasing internal management complexity. - 30 Days to First Payment
Accelerated reimbursement timelines to improve provider cash flow. - Strong Quality and Reimbursement Performance
Achieved a 30.36% average Out-of-Network reimbursement rate, 96% medical record approval rate, and just 1.86% write-off rate.
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The Challenge
A company-wide hiring freeze left the client’s project teams without enough in-house estimators to keep pace with a growing pipeline of construction and engineering bids. In an industry where precise cost estimating is the foundation of effective project budgeting and resource allocation, every delayed estimate risked a missed submission deadline — and a lost contract.
The Approach
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VP of Operations, Engineering & Construction Client
