Employee Satisfaction in Business Process Outsourcing: Best Practices
Employee satisfaction is a priority in today’s business process outsourcing workplace. To help foster employee satisfaction, here are some best practices:
Regular Communication
The digital transformation of the workplace enables businesses to function and communicate effectively. Cloud-based collaboration platforms such as Zoom, Skype, or Microsoft Teams make it possible for regular communication between teams and clients. With the ease of access, clients can touch base and can regularly communicate with their dedicated offshore team on progress reports, or concerns, making them feel more involved and connected.
Connext Global Solutions is a business process outsourcing provider that schedules regular check-in meetings calls with clients. Follow-up meetings are encouraged, if needed. Typical management check-in calls have an assigned 1:1 ratio between client staff and remote teams.
Employee Incentives
An organizational culture of caring for employees can be seen in aligned employee incentives. Show employee appreciation and contribution by recognizing the performance of employees through aligned employee incentives. This boosts employee morale and positive employee engagement and performance.
Targeted Training & Support
Targeted training and career development of employees are value-adding strategies in business process outsourcing that also contributes to employee engagement and satisfaction.
Clients can conduct cloud connectivity training sessions with their delegated team.
According to LinkedIn’s 2019 Workforce Learning Report, 94 percent of employees say that they would stay at a company longer if it simply invested in helping them learn.
Connext Global Solutions handles business process outsourcing talent acquisition, management, and training or upskilling in close coordination with the client.
Employee Satisfaction Surveys
Employee Satisfaction Surveys are a quantifiable measure in assessing overall work satisfaction of business process outsourcing employees. The survey covers areas such as Work Satisfaction, Employment Benefits, Career Growth satisfaction, Communication, and Satisfaction on Incentives.
Conducting Employee Satisfaction Surveys regularly is recommended in order to have a pulse or feedback on how employees are satisfied with their current role, career growth or overall work setup.
Get World-class Business Process Outsourcing and Employee Retention with Connext Global Solutions
Connext Global Solutions assures its clients that their offshore team is provided the proper structure, training, support, and care. When you outsource with Connext, you are partnering with a company that has world-class employee retention.
Connext Global Solutions powers small and medium sized enterprises with customized solutions, from excellent staffing augmentation and process solutions that add value and unlock client growth. Connext Global Solutions handles talent acquisition, management, and training done in close coordination with the client. The client personally selects highly-qualified dedicated offshore team members to supplement their current staff.
Connext Global Solutions offers modern outsourcing solutions focused on providing the overall client experience. The company does this through its commitment to excellent customer service, customer experience to employee experience.
Partner with Connext and receive:
- Geographically diverse talent
- 100% virtual recruitment and employment process
- Productivity, utilization, and quality monitoring
- Dedicated account management
- Standing IT support
- Talent management and employee engagement
Connext Global Solutions provides custom offshore staffing and process solutions to improve the productivity, cycle time, accuracy, and scalability to improve customer experience. Outsource to Connext today.
