Addressing Customers’ Needs with Customer Service Outsourcing The article aims to illustrate how Customer Service Outsourcing can address customers' needs. Customers' needs and expectations have evolved. More than 65% of…
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Creating Stability in The Great Resignation with Co-Sourcing The article aims to discuss the importance of Co-Sourcing during the Great Resignation. In 2021, more than 47 million workers quit their jobs. “The…
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The IT outsourcing market share is expected to increase by USD 97.51 billion from 2019 to 2024. The growth momentum of the market will accelerate at a CAGR of 5% during the…
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What is an International Professional Employer Organization (PEO)? Professional Employer Organizations (PEOs) provide services to 173,000 small and mid-sized businesses, employing 4 million people. There are 487 PEOs in the…
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What are Co-sourcing Services? Co-sourcing is a new spin to traditional outsourcing. It can even be thought of as an international Professional Employer Organization (PEO) service, just a little bit…
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What are Traditional Outsourcing Services? In a Traditional Outsourcing model, the vendor performs a service for the end customer. Services range from call center support, transaction management, content moderation, bookkeeping,…
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What are International Professional Employer Organization (PEO) Services? Professional Employer Organizations or PEOs provide services to 173,000 small and mid-sized businesses, employing 4 million people. There are a total of…
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What are Freelance Services? Freelance Service websites like Upwork and Fivver are now incredibly common. They allow companies access to a global talent marketplace in searching for employees, be it…
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Best Customer Service Outsourcing Companies According to a study conducted by Grand View Research, the global business process outsourcing market was valued at USD 245.9 billion in 2021 and is…
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Top IT Help Desk Outsourcing Providers The shift from a product-centric to a customer-centric approach has prompted organizations to reassess and refocus their IT help desk outsourcing strategies on improving…
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Connext Work Life in the Time of Pandemic At the onset of the COVID-19 pandemic, businesses across all industries experienced high disruptions to business operations. The need to provide business…
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Software Outsourcing: The Growing Demand for Software Roles and the Role of Outsourcing The article aims to discuss how business process outsourcing, particularly software outsourcing helps IT sectors. The global…
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Building a Better Back Office with Business Process Outsourcing The article illustrates how business process outsourcing can help you build a better back office. Businesses outsource primarily to increase efficiency…
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Business Process Outsourcing: Building a Customer-centric Call Center According to the Technavio 2020-2024 report, the global call center outsourcing market is poised to grow by USD 14.05 billion during 2021-2025, progressing at…
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Delivering A Customer-Centric Approach in Business Process Outsourcing Adopting a Customer-Centric approach in business process outsourcing entails directing operational efforts in providing customer satisfaction and improving the overall customer experience…
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The article aims to discuss how startups benefit from business process outsourcing. How Startups Benefit from Business Process Outsourcing 66% of new businesses will outsource services to other businesses according…
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The article discusses how do provide effective training for business process outsourcing staff. Business Process Outsourcing: How Do I Train Staff Effectively? Training, upskilling and reskilling are the top priorities…
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Business Process Outsourcing: Connext Global Solutions conducts Employee Wellness Activities With the increased priority and investment of companies in the wellbeing of its employees, business process outsourcing provider Connext…
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Employee Wellness in Business Process Outsourcing The COVID-19 pandemic has accelerated the priority for health and wellness across all industries, including business process outsourcing. In a November 2020 survey of…
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Employee Satisfaction in Business Process Outsourcing: Best Practices Employee satisfaction is a priority in today’s business process outsourcing workplace. To help foster employee satisfaction, here are some best practices: Regular…
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Connext Global Solutions Receives High Employee Satisfaction The article aims to discuss the importance of employee satisfaction in business process outsourcing and how Connext Global Solutions provides employee satisfaction. A…
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Aligned Incentives and Planned Implementation for Successful Business Process Outsourcing 57% of companies use business process outsourcing to concentrate on core issues, operations, and activities. (Statista) In business process outsourcing,…
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Business Process Outsourcing KPIs to Ensure Growth The perfect business process outsourcing provider understands the responsibility of streamlining business processes. Part of this is setting key performance indicators to assess…
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Top Business Process Outsourcing Options to Unlock Growth Business Process Outsourcing, or BPO, refers to the process of contracting standard business functions to be handled by a party outside of…
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Key Benefits of Remote Staffing The article aims to discuss key benefits of remote staffing. Aside from providing a cost-effective solution, here are the primary benefits of remote staffing: …
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Remote Staffing: Connext Global Solutions Ensures Information Security for Remote Staff The article discusses the importance of information security in remote staffing. According to a study by Owl labs, globally, 16%…
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Connext Global Solutions Provides Secure Business Process Outsourcing Solutions The article discusses the importance of providing secure business process outsourcing solutions. The average cost of a data breach is around…
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Remote Work Compliance in Remote Staffing Remote Work Compliance in Remote Staffing The article aims to discuss the role of compliance requirements in remote staffing. Partnering with a…
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The article aims to discuss effective communication strategies in a remote staffing setup. Invest in Suitable Communication Software for your Remote Staff The modern workplace is hybrid. With a new…
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The Growth of the Business Process Outsourcing Industry According to a study conducted by Grand View Research, Inc., the global business process outsourcing market was valued at USD 245.9 billion…
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Effective Software Outsourcing relies largely on the technical expertise, workflow management, delegation of service, team structure and business processes. Software Outsourcing has been the go-to solution of key businesses with…
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The Value of Employee Retention in Remote Staffing The Remote Staffing Model According to Upwork’s Future Workforce Report, 38 percent of hiring managers predict their staffs will be remote in…
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2022 Staffing Industry Trends and The Role of Remote Staffing Remote Staffing helps solve the relevant challenge of staffing and other relevant emerging staffing trends: The Talent Gap is at a…
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2022 Offshore Accounting Trends This article discusses some prevailing offshore accounting trends. Among the most commonly outsourced jobs in small businesses are accounting and IT. 71% of financial service executives outsource or…
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Key Drivers of Middle and High-value Jobs in Philippine Outsourcing The following article enumerates key factors contirbuting to the development of mid and high-value jobs in Philippine outsourcing. Based on…
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IT-BPM Jobs Flourish in the Philippines The Philippine Business Process Outsourcing Industry continues to flourish in the Philippines. The Philippines's GDP growth is expected at 6.0% in 2022 and 6.3%…
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Why Outsource to the Philippines Amid the Great Resignation? The following article discusses points on why the Philippine business process outsourcing industry has continued to grow amid the Great Resignation.…
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Key Economic Milestones of Philippine Business Process Outsourcing The Philippine Business Process Outsourcing Industry began to flourish as early as 1992. Owing much to both globalization and the country’s government…
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Outsourcing to the Philippines: How To Hire the Right Outsourcing Staff with the Right Technical Skills Outsourcing services to third-party providers with offshore teams helps solve the relevant challenge of…
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The article aims to provide insight on why investors should consider outsourcing to the Philippines. Why Should I Invest In Outsourcing to the Philippines? The Philippines remains a lucrative business…
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Top Outsourcing Roles in the Philippines Outsourcing grants businesses technical expertise and competitive advantage. A top global outsourcing destination is the Philippines. The country is composed of a unique talent…
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Offshore Accounting Services For Your Remote Team The article enumerates some offshore accounting services you can delegate to your remote team. The Finance and Accounting Outsourcing market in the U.S. is estimated…
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Top Software Outsourcing Models The following article discusses the top software outsourcing models. An effective outsourcing model is one that is properly aligned and structured to fit the business and…
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How Software Outsourcing Helps Solve the IT Skills Gap The demand for technical and IT jobs has increased. According to the Bureau of Labor Statistics, the employment in computer and…
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A critical factor to consider when outsourcing services to the Philippines or any other global outsourcing desination is security. The Philippines has stringent laws on data security and protection. Republic…
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The article aims to show how the Philippines is an ideal business process outsourcing destination. Global outsourcing destinations offer a lot of benefits for businesses planning to outsource. Among the…
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Customer Service Outsourcing: Multichannel Support vs. Omnichannel Support This article discusses key differences between customer service outsourcing support types which are Multichannel Support vs. Omnichannel Support. 15 years ago the…
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The article aims to illustrate how Customer Service Outsourcing can aid in customer loyalty. A NPS Promoter score has a customer lifetime value that’s 600%-1,400% higher than a Detractor. (Bain…
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The article aims to discuss key differences of customer service and customer experience and how focusing and improving on these two can unlock growth: Customer Service Outsourcing: Customer Service vs.…
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Customer Service Outsourcing: Key Customer Service Software Features Key customer service outsourcing software features are critical in business operations. The customer service software market is expected to grow at a…
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