The article aims to discuss the importance of Co-Sourcing during the Great Resignation. In 2021, more than 47 million workers quit their jobs. “The Great Resignation”, as it is coined, has greatly…
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The IT outsourcing market share is expected to increase by USD 97.51 billion from 2019 to 2024. The growth momentum of the market will accelerate at a CAGR of 5% during the…
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What is an International Professional Employer Organization (PEO)? Professional Employer Organizations (PEOs) provide services to 173,000 small and mid-sized businesses, employing 4 million people. There are 487 PEOs in the…
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Co-sourcing is a new spin to traditional outsourcing. It can even be thought of as an international Professional Employer Organization (PEO) service, just a little bit extra. Co-sourcing was created…
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What are Traditional Outsourcing Services? In a Traditional Outsourcing model, the vendor performs a service for the end customer. Services range from call center support, transaction management, content moderation, bookkeeping,…
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Professional Employer Organizations or PEOs provide services to 173,000 small and mid-sized businesses, employing 4 million people. There are a total of 487 PEOs in the United States. International professional…
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Freelance Service websites like Upwork and Fivver are now incredibly common. They allow companies access to a global talent marketplace in searching for employees, be it part-time or full-time, that…
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Best Customer Service Outsourcing Companies According to a study conducted by Grand View Research, the global business process outsourcing market was valued at USD 245.9 billion in 2021 and is…
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Top IT Help Desk Outsourcing Providers The shift from a product-centric to a customer-centric approach has prompted organizations to reassess and refocus their IT help desk outsourcing strategies on improving…
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At the onset of the COVID-19 pandemic, businesses across all industries experienced high disruptions to business operations. The need to provide business continuity was of utmost importance. Slowly, the modern…
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Software Outsourcing: The Growing Demand for Software Roles and the Role of Outsourcing The article aims to discuss how business process outsourcing, particularly software outsourcing helps IT sectors. The global…
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Key Takeaways: Back-office BPO transforms essential support functions by outsourcing tasks like accounting, HR, payroll, IT helpdesk, and data entry—freeing internal teams to focus on core initiatives Cost-effective scalability and…
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Key Takeaways: Prioritize customer experience with empathetic scripting and proactive support Train agents in brand voice, soft skills, and product knowledge Use real-time monitoring and analytics to track satisfaction and…
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Adopting a Customer-Centric approach in business process outsourcing entails directing operational efforts in providing customer satisfaction and improving the overall customer experience (CX). CX as a Priority According to a…
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The article aims to discuss how startups benefit from business process outsourcing. 66% of new businesses will outsource services to other businesses according to a survey from Freshbooks. In a…
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The article discusses how do provide effective training for business process outsourcing staff. Key Takeaways: Develop structured onboarding with hands-on, role-specific training Blend e-learning, practical simulation, shadowing, and mentoring approaches…
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Key Takeaways: Promote mental and physical health through wellness sessions and initiatives Foster team morale and reduce attrition by investing in employee support Offer ongoing wellness programs—e.g. fitness classes, mindfulness…
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Key Takeaways: Clear communication and recognition are key. Training and upskilling improve retention. Regular surveys help track and improve team satisfaction. Employee satisfaction is a priority in today’s business process…
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Connext Global Solutions Receives High Employee Satisfaction The article aims to discuss the importance of employee satisfaction in business process outsourcing and how Connext Global Solutions provides employee satisfaction. A…
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57% of companies use business process outsourcing to concentrate on core issues, operations, and activities. (Statista) In business process outsourcing, providers need to address your company’s staffing, transformational and operational…
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Key Takeaways: Operational Efficiency: Track turnaround times, error rates, and throughput to validate service delivery. Quality & Accuracy: Monitor data accuracy levels, error corrections, and auditing outcomes. Customer & User…
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Top Business Process Outsourcing Options to Unlock Growth Business Process Outsourcing, or BPO, refers to the process of contracting standard business functions to be handled by a party outside of…
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The article aims to discuss key benefits of remote staffing. Aside from providing a cost-effective solution, here are the primary benefits of remote staffing: Bridge the In-house Talent Gap…
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Remote Staffing: Connext Global Solutions Ensures Information Security for Remote Staff The article discusses the importance of information security in remote staffing. According to a study by Owl labs, globally, 16%…
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Key Takeaways: Custom outsourcing tailored to streamline back office and technical support securely Rigorous talent selection with multi-stage recruitment—including AI-driven testing—to ensure client-fit teams Dedicated teams & high engagement, fully…
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The article aims to discuss effective communication strategies in a remote staffing setup. Key Takeaways: Regular check-ins: Schedule frequent video and chat updates to keep teams aligned. Use a unified…
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Key Takeaways: Focus on core expertise: Outsourcing non-core operations frees up internal teams to concentrate on strategic activities. Scalability & agility: BPO allows flexible workforce expansion/resizing as needed. Cost savings:…
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Effective Software Outsourcing relies largely on the technical expertise, workflow management, delegation of service, team structure and business processes. Software Outsourcing has been the go-to solution of key businesses with…
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The Value of Employee Retention in Remote Staffing The Remote Staffing Model According to Upwork’s Future Workforce Report, 38 percent of hiring managers predict their staffs will be remote in…
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2022 Staffing Industry Trends and The Role of Remote Staffing Remote Staffing helps solve the relevant challenge of staffing and other relevant emerging staffing trends: The Talent Gap is at a…
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Key Summary: The 2022 offshore accounting landscape saw a major shift, with adoption rising from 6.2% pre-pandemic to 41.3%. Businesses embraced blockchain for secure ledgers, prioritized remote employee engagement, and…
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The following article enumerates key factors contirbuting to the development of mid and high-value jobs in Philippine outsourcing. Based on the Philippine labor demand projections for 2016 to 2022, 14%…
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IT-BPM Jobs Flourish in the Philippines The Philippine Business Process Outsourcing Industry continues to flourish in the Philippines. The Philippines's GDP growth is expected at 6.0% in 2022 and 6.3%…
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Why Outsource to the Philippines Amid the Great Resignation? The following article discusses points on why the Philippine business process outsourcing industry has continued to grow amid the Great Resignation.…
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The Philippine Business Process Outsourcing Industry began to flourish as early as 1992. Owing much to both globalization and the country’s government support, the Philippine business process outsourcing industry has…
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Outsourcing to the Philippines: How To Hire the Right Outsourcing Staff with the Right Technical Skills Outsourcing services to third-party providers with offshore teams helps solve the relevant challenge of…
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The article aims to provide insight on why investors should consider outsourcing to the Philippines. Why Should I Invest In Outsourcing to the Philippines? The Philippines remains a lucrative business…
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Top Outsourcing Roles in the Philippines Outsourcing grants businesses technical expertise and competitive advantage. A top global outsourcing destination is the Philippines. The country is composed of a unique talent…
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Offshore Accounting Services For Your Remote Team The article enumerates some offshore accounting services you can delegate to your remote team. The Finance and Accounting Outsourcing market in the U.S. is estimated…
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Top Software Outsourcing Models The following article discusses the top software outsourcing models. An effective outsourcing model is one that is properly aligned and structured to fit the business and…
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The demand for technical and IT jobs has increased. According to the Bureau of Labor Statistics, the employment in computer and information technology occupations is projected to grow 13 percent from…
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A critical factor to consider when outsourcing services to the Philippines or any other global outsourcing desination is security. The Philippines has stringent laws on data security and protection. Republic…
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The article aims to show how the Philippines is an ideal business process outsourcing destination. Global outsourcing destinations offer a lot of benefits for businesses planning to outsource. Among the…
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Key Takeaways: Multichannel: Offers support across multiple channels (e.g., phone, chat, social), but channels aren't connected—teams operate separately Omnichannel: Integrates all channels into a unified system, enabling seamless, personalized transitions…
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Key Takeaways: Outsourced support increases customer loyalty by providing faster, consistent, and personalized service across voice, chat, email, and social channels—leading to higher retention and revenue Cost-effective and scalable customer…
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The article aims to discuss key differences of customer service and customer experience and how focusing and improving on these two can unlock growth: Key Takeaways: Customer Service: fast, effective…
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Key Takeaways: Key customer service outsourcing software features are critical in business operations. The customer service software market is expected to grow at a CAGR of around 17% during the…
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Types of Business Process Outsourcing The business process outsourcing market is expected to grow by USD 40.16 bn from 2020 to 2025. The growth momentum of the market is projected to accelerate at a…
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Key Takeaways: Mexico is a top nearshore destination with geographic and cultural proximity to the U.S. Enables real-time, Spanish-language support to 559+ million speakers, including 41 M in the U.S. Shared…
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Key Takeaways: Finance & Accounting: Outsourcing supports billing, payroll, ledger updates and reduces manual errors. Healthcare: Medical records, insurance claims, patient data health coding can be managed more accurately and…
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