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Business Process Outsourcing for Professional Employer Organizations

By October 6, 2021May 1st, 2024How to Outsource to the Philippines2 min read

Supporting Professional Employer Organizations (PEOs) with Business Process Outsourcing

Professional Employer Organizations (PEOs) can benefit greatly from using business process outsourcing to increase productivity.

 

The business process outsourcing industry is widely considered an ‘emerging’ industry and has experienced rapid growth over the last several years, which means it is starting to be utilized by many different industries. One of those industries is professional employer organizations (PEOs).

PEOs are by themselves outsourcing organizations but can certainly benefit from partnering with a business process outsourcing vendor to improve their capacity and productivity. Currently, we support several PEOs with back office offshore staff across a variety of functions.

Here are a list of functions and roles we are currently supporting for PEOs:

Benefits

 

  1. 401K Reports
  2. Auto Enrollments
  3. Accounting Adjustments
  4. Life Event Requests

Payroll

 

  1. Processing
  2. Auditing
  3. Reminders
  4. Posting
  5. Admin Review
  6. Sending Emails
  7. Certifying Payroll

Support Team

 

  1. Receive Client Service Inquiries
  2. Password/Login Issue Reconciliation
  3. Client Support and Follow Up Reminders
  4. Case Management
  5. Support Calls with Other Departments (Payroll, Benefits, etc.)
  6. Error Calibration
  7. Data and Email Tracking
  8. Technical Issue investigation and reconciliation

Implementation Team

 

  1. Updating Client Configurations
  2. Time and Labor Set Up
  3. Special Projects and Audits
  4. Support Tech Assistance
  5. Special Projects and Audits

Human Resources Team

 

  1. Unemployment Claims
  2. Employee Termination
  3. New Hire Position Change
  4. Employment Verification
  5. TDI Claims
  6. Workers Comp Claims

PEOs can take advantage of BPO partners and work with them to help fill critical staffing positions to support the functions above and improve both productivity and efficiency. If you have any questions about using an outsourcing strategy to improve your PEO, learn more about us here. You can also book an appointment with one of our strategic consultants here if you would like assistance figuring out where offshore staff can best be of assistance.

Connext provides fully customized outsourcing solutions for organizations looking to innovate and grow. Work with Connext Global Solutions today.

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