The article discusses the importance of employee retention in outsourcing providers.
At Connext, we have found success not because of pricing or convenience but because people love our outsourcing service. The big reason for that is our people are awesome, they love what they do, and they are motivated to go above and beyond for our clients. We take pride in our world class employee retention rate and the pandemic has had little to no effect on the happiness of our employees. The data says it all:
Outsourcing Employee Retention
Connext Global Solutions helps companies build custom, dedicated support teams in the Philippines. Learn more about Connext Global Solutions.
Connext Global Solutions provides Quality Business Process Outsourcing Solutions
Connext Global Solutions is a renowned Philippine business process outsourcing provider that builds industry best business process outsourcing solutions through its commitment to management philosophy and leadership development at all levels.
Connext Global Solutions helps manage a client’s team as if it was theirs and makes sure the performance matches or exceeds that of your local teams.
Industries Connext Caters to:
1. Healthcare Providers
2. Distribution
3. Telecommunications
4. Title and Escrow
5. Property Management
6. Accounting
7. Banking
8. Technology
9. E-Commerce
10. Retail
11. Construction
12. Professional Employer Organization
13. Insurance
Connext Global Solutions provides:
- Geographically diverse talent
- 100% virtual recruitment and employment process
- Productivity, utilization, and quality monitoring
- Dedicated account management
- Standing IT support
- Talent management and employee engagement
Connext provides fully customized outsourcing solutions for organizations looking to innovate and grow. Work with Connext Global Solutions today.
Frequently Asked Questions
High retention ensures continuity, reduces training costs, and maintains quality service. According to Gallup, improved employee engagement can boost productivity by 21%, and turnover costs can reach 90–200% of annual salary
Connext focuses on mentorship, talent engagement, supportive leadership, flexible work arrangements, and recognition programs—consistent with best practices in the Philippine BPO industry
Their remote staffing model has achieved a 98% employee retention rate, along with 100% client retention and zero reported security incidents
Supportive leadership that mentors rather than micromanages—combined with open communication—helps foster trust and belonging within teams
Engagement—including meaningful work, flexible scheduling, and recognition—is strongly correlated with retention in Philippine BPOs, according to academic studies
They offer leadership development, ongoing training, and clear growth pathways—key retention drivers highlighted in management research .
Connext implements performance recognition programs like bonuses, public praise, and career milestones—proven to improve employee satisfaction and retention
Yes. Their remote work model provides autonomy and better work-life integration, which are proven to reduce turnover .
Clients gain from cost savings (lower turnover costs), consistent team performance, institutional knowledge retention, and higher service quality.
Focus on supportive leadership, recognition, employee development, flexible work models, and engagement programs. Also, monitor retention KPIs and use exit/stay interviews to uncover and address issues
