White paper  ·

Healthcare

·

Outsourcing 101

·

5 things impacting the rise of business processes outsourcing in healthcare

By

Connext

·

Published on

February 7, 2025

(

Updated:

June 7, 2025

)

·

‍

min read

5 Trends Driving BPO Growth in Healthcare Today | Connext. Explore key trends driving the growth of healthcare outsourcing and its impact.

35%

Faster estimate turnaround

$180K

Saved in annual overhead

3 weeks

To onboard estimators

0

Missed bid deadlines

Overview:

The healthcare industry is experiencing a significant shift towards business process outsourcing (BPO) as organizations seek to enhance patient retention, streamline operations, and address staffing shortages. With the rise of remote work, access to a global talent pool, and the increasing demand for telehealth services, outsourcing has become a strategic initiative for healthcare providers aiming to improve efficiency and patient experience. Connext offers tailored BPO staffing solutions to help healthcare organizations navigate these challenges effectively.

Key Takeaways:

  • Market Growth: The global healthcare outsourcing market is projected to reach $468.5 billion by 2026.
  • Remote Work: Embracing remote work enhances resilience and operational efficiency in healthcare organizations.
  • Access to Talent: A diverse global talent pool is available, including skilled professionals with US credentials.
  • Technology Integration: Advanced tools facilitate seamless communication and management across teams.
  • Telehealth Demand: The expansion of telehealth services necessitates new workflows and increased staffing.

Ready to transform your healthcare organization? Download our PDF and discover how Connext can support your staffing needs.

The Challenge

A company-wide hiring freeze left the client’s project teams without enough in-house estimators to keep pace with a growing pipeline of construction and engineering bids. In an industry where precise cost estimating is the foundation of effective project budgeting and resource allocation, every delayed estimate risked a missed submission deadline — and a lost contract.

The Approach

Connext matched the client with independent contractors who specialized in construction cost estimating, then helped rebuild a structured, multi-step budgeting process from the ground up:

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“Connext gave us senior-level estimating expertise exactly when our hands were tied on headcount. We hit every bid deadline that quarter — something we weren’t sure was possible.”

VP of Operations, Engineering & Construction Client

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