What To Look For In A Business Process Outsourcing Provider
The People, Processes and Technology (PPT) Framework is an essential framework in improving business operations. This is also a key framework in Business Process Outsourcing. When planning to outsource to a service provider, it is important to keep this framework in mind.
The business process outsourcing market is expected to grow by USD 40.16 bn from 2020 to 2025. The growth momentum of the market is projected to accelerate at a CAGR of 4% during the forecast period.
Your business process outsourcing provider needs to keep up with your company’s staffing and transformational strategies. Here are some factors to consider when partnering with a business process outsourcing provider:
Capable of Filling Any Required Role
It is critical for your business process outsourcing provider to have the capability to actively source the talent as required by the client. Look for a provider with an established recruitment process that finds the most qualified candidates required by the client.
The provider must have established processes and efficient workflow in place such as:
- Initial Screening
- Assessment
- Operations Interview
- Client Interview
Connext uses a multi-tiered recruitment process that ensures that the client is getting the highest level of talent for the required position.
The process includes screening, testing, and interviewing based on client recruiting procedures or specific assessments (included AI-driven tests), studying and testing on client specific training aids and manuals, and conducting cloud connectivity training sessions with client team.
Aligned Incentives and Planned Implementation Methods
An effective outsourcing model is one that is properly aligned and structured to fit the business and unlock business growth.
The service provider must make sure that the client needs are properly addressed. When planning to outsource services to an external business process outsourcing provider, the organization must determine its business needs and discuss with the provider the scope of the project, objectives, pain points, pricing model, terms, and requirements. This enables proper understanding to ensure the client gets added value out of the service provider. When finalized, will be agreed upon between the client and the service provider to ensure process alignment and a seamless transition.
Organizations must establish and develop a structured implementation to leverage the services of offshore teams. There must be comprehensive understanding, thought, structured planning and process documentation of the roadmap and methodology on the part of organizations looking to assign functions to teams. This way right roles can be established and the right talent with the right qualification and skills can be tapped as part of the dedicated offshore team. Resources such as system access, work schedules, quality plans, and training manuals should be planned and prepared.
Connext ensures that the company delivers a great end-to-end outsourcing experience.
Connext works through this process hand in hand with the client, with complete transparency, so there are no details left out when their Connext employee starts working. Having a meticulous discovery and onboarding process results in a quicker ramp to full production and a better relationship with the client.
• Execute calibrated process – Connext helps manage a client’s team as if it was theirs and makes sure the performance matches or exceeds that of your local teams.
• Conduct 100% performance audits
• Validate or retain if required
Available Process Improvement Assistance
Your outsourcing provider must have the capability to adapt to their business process, provide excellent service delivery and offshoring management and look at opportunities that lead to customer experience and process improvement. To make this possible there needs to be quantifiable measures, targeted process improvement and useful actionable insights to the organization.
Connext Global Solutions is a business process outsourcing provider with industry-leading staffing solutions. The organization helps unlock client growth.
Connext provides world-class service to our clients standing by our 100% client satisfaction claim. This is backed up with over 350 quality, productivity, and utilization metrics per client, transparent and cost-effective pricing system and consultation sessions, allowing for an improved client experience.
Connext Global Solutions provides custom offshore staffing and process solutions to improve the productivity, cycle time, accuracy, and scalability to enable digital transformation. Outsource with Connext today.
