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Top Outsourcing Roles in the Philippines 

Outsourcing grants businesses technical expertise and competitive advantage. A top global outsourcing destination is the Philippines. The country is composed of a unique talent pool of experienced professionals from diverse industries. Planning on building an offshore team in the Philippines? Here are some sample offshore roles:

Customer Support Associate

Typically, Customer Service/Support Associates are the first thing that comes to mind when outsourcing to the Philippines. This is because the Philippines is regarded as a top global customer service destination. There are countless customer service providers in the Philippines. The country is also home to large key customer service providers and business process outsourcing such as Accenture and IBM.

Customer Support Associates are the first point of contact of customers who manage both outbound and inbound phone calls, assist customers in preferred communication channels such as calls, emails, messaging or social media, lead generation, maintaining customer satisfaction, building trust-based relationships, reports generation, meeting personal/customer service team sales targets and call handling quota, handle issues and provide resolutions, maintain a customer interaction and records database and other assigned and related roles.

When offshoring to the Philippines, look for experienced customer service specialists with excellent interpersonal skills, active listening and customer-care with focus on quality, problem solving, and analyzing information, basic computer and operating system knowledge, and documentation skills.

IT Support

The Philippines also has a large talent pool of IT Support personnel with proper technical knowledge to assist and resolve both client and employee-related troubleshooting queries, from technical to process queries. When offshoring, look for providers who offer 24/7 technical support.

IT Support personnel ensure metrics critical to daily customer service outsourcing operations such as turnaround time, number of Resolved tickets or issues are met.

Virtual Assistants

Virtual Assistants provide data entry, back-office and clerical support such as real-time support on administrative projects and deliver high-quality work under minimum supervision such as addressing/responding to administrative inquiries and/or phone calls, scheduling meetings, managing corporate schedules, making travel plans and issuing invoices, payment posting, data entry, bookkeeping, working to prioritize a client’s schedule, and various other computer tasks, such as answering emails,  managing a contact list, preparing customer spreadsheets and keeping online records, organizing managers’ calendars, and typing memos or screening emails.

In some outsourcing roles, duties of a virtual assistant may include conducting research, market research, creating presentations copywriting, graphic design, social media management, document research, project management, and making travel arrangements and accommodations.  

Virtual Assistants with experience or background in specific industries like Information Technology, Accounting and Property Management can be given specialized functions. For Accounting virtual assistants, functions such as managing all accounting transactions and operations and financial activities, preparing and analyzing budget forecasts, publishing financial statements in time can be delegated.

For property management functions, businesses can delegate the following functions: Lead Generation, Tenant Follow-ups, Property Valuation, Listing Updates, Assisting move outs to Managing rental listing.

Human Resource Staff

Outsourcing to the Philippines grants businesses technical expertise in human resources with our talent pool knowledgeable in functions such as HR compliance, recruitment and selection, training, employee relations, employee engagement, performance payroll processing, and performance management among others.

Assign functions to your offshore team from:

1. Administrative HR Tasks such as maintaining employee records and employment contracts, prepare performance metrics or corresponding performance reports, or provide support to newly hired employees.

2. Recruitment Process through Screening, testing, and interviewing based on client recruiting procedures or specific assessments Conducting Interviews and Hiring Qualified candidates, New Hire Onboarding, and Employment Verification checks.

3. Continuous Performance Management, Training and Upskilling

4. Delegate engagement to your outsourcing provider and free up time to focus on your core functions. Employee engagement and recognition boosts employee morale and positive employee engagement.

Connext Global Solutions has an established recruitment process where our outsourced team actively sources the talent required by the client. Connext ensures that the client is getting the highest level of talent for the required position.

Web Developers

Experienced OutsourcedWeb Developers can provide website build from the coding, innovative design features and website layout. They also provide consistent monitoring and updates in  all aspects of website and application design. Basic competencies of web developers include proficiency in JavaScript, HTML, CSS, and have solid knowledge and experience in programming applications.

In outsourcing you can build a team of web developers who can work on your project from start to finish. From determining website specifications based on technical needs, creating and maintaining software documentation, creating schedules and providing quotes, writing code, working with a team of designers and content writers, as well as assisting with recruitment and training of all new junior web developers, offshore web developers can handle these for you.

Connext Global Solutions provides Outsourced Talent Acquisition, Training and Management

Connext Global Solutions is a Philippine outsourcing provider that builds industry best customer service outsourcing experience through our commitment to management philosophy and leadership development at all levels.

Connext Global Solutions handles outsourced talent acquisition, management, and training for our clients to ensure they build a dedicated offshore team of employees who have highly specialized skills perfect for providing industry-specific business support.

Our staff undergo a comprehensive and meticulous training process to ensure key skills are adopted into the outsourcing experience. 

Connext has a remote-ready model that allows smooth transition of onboarding both the clients and offshore staff. The offshore Connext team can study on client specific training aids and manuals, clients can conduct cloud connectivity training sessions with their delegated team.

The Connext team of industry experts include the following:

  • Senior CPAs, CPAs, Staff Accountants, and Accounting Techs
  • Real Estate Title and Escrow Specialists
  • Information Technology/Web Developers and Administrators
  • Nurses and Healthcare Claims Processors
  • QA and Data Analytics Specialists
  • Graphic Designers and System Engineers
  • HR and Payroll Service Professionals
  • Technical Support
  • Underwriters
  • Data Entry Specialists
  • Customer Service Representatives
  • and More

Build your outsourced team with Connext Global Solutions today.    

Discover the full spectrum of outsourcing excellence in the Philippines. Visit our blog to delve into the top 10 payroll outsourcing companies, enhancing your knowledge of the country’s diverse outsourcing roles.